Call Center Manager Jobs in Arizona
A Call Center Manager is a key figure in the customer service industry, responsible for overseeing and managing the daily operations of a call center. They ensure proper functioning of all call center operations, monitor employee performance, develop and implement policies, handle escalated customer service issues, and drive the achievement of customer service targets. In addition, they are responsible for hiring and training new staff, managing budgets, tracking call center metrics, and ensuring compliance with industry regulations and company policies. They play a pivotal role in maintaining customer satisfaction and loyalty by providing excellent customer service and resolving customer complaints effectively.
Important skills for a Call Center Manager to possess include excellent communication skills, both verbal and written, strong leadership and management skills, decision-making skills, problem-solving abilities, and proficiency in relevant computer software. Certifications such as Certified Call Center Manager (e.g., by ICMI) or other relevant qualifications in business administration can be advantageous. Prior to becoming a Call Center Manager, a person may have roles such as Customer Service Representative, Call Center Supervisor, or Team Lead within a call center setting. These roles provide the necessary experience in handling customer queries, managing teams, and understanding the workings of call center operations.
We are a proud work-from-office company. If you're ready to work on-site in a dynamic, global company, we'd love to hear from you. About Us Vensure Employer Solutions is the largest privately held...
More Information about this Job: Call Center Manager Nurse Navigation NURSE NAVIGATION: PATIENT FOCUSED; CUSTOMER CENTERED; CAREGIVER INSPIRED The Nurse Navigation programs mission is focused on improving...
WM Customer Experience Supervisor in Phoenix , Arizona As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color,...
Lincoln Financial Group Retirement Plan Call Center Supervisor in Phoenix , Arizona Alternate Locations: Work from Home; Fort Wayne, IN (Indiana) Work Arrangement: Hybrid/Flexible : Work at home...
Remote WorkCustomer Experience Supervisor Opportunity Summary: Customer Experience Supervisor is responsible for assisting in the operation of managing a profitable service department through productive...
Americas number one growing acrylic bath company, Luxury Bath is looking to hire an experienced Confirmation Call Center Manager in our Tempe, Arizona office....
Call Center Manager Nurse Navigation - Located in Phoenix, AZ
- Phoenix, AZ
- 19 days ago
- Phoenix, AZ
- 19 days ago
Located in Phoenix, AZ More Information about this Job: Call Center Manager Nurse Navigation NURSE NAVIGATION: PATIENT FOCUSED; CUSTOMER CENTERED; CAREGIVER INSPIRED The Nurse Navigation programs mission...
Call Center Manager Nurse Navigation NURSE NAVIGATION: PATIENT FOCUSED; CUSTOMER CENTERED; CAREGIVER INSPIRED The Nurse Navigation program’s mission is focused on improving access to high-quality care...
We are seeking a highly experienced Client Service Professional to join our leadership team as Client Service Supervisor. Under direction from the Hospital Manager, the Client Service Supervisor...
Customer Experience Supervisor I - Paradise Valley Mall
- Phoenix, AZ
- 30+ days ago
- Phoenix, AZ
- 30+ days ago
Customer Experience Supervisor I - Paradise Valley Mall Location: Phoenix, AZ, United States - Paradise Valley Mall 4510 E Cactus Rd Job ID: 1104416 Store Hourly Positions Job Type: Full-Time Date...
The Call Center Manager is responsible for overseeing the daily operations of a high volume Customer Service Center (CSC) providing expertise and customer service support to Members and Beneficiaries...
Customer Service and Call Center Experience is required. Dermatology experience is preferred....
Customer Experience Supervisor I - Tucson Mall Location: Tucson, AZ, United States - Tucson Mall 4530 N Oracle Rd Job ID: 1093359 Store Hourly Positions Job Type: Full-Time Date Updated: Jan 22,...
Customer Experience Supervisor I - Yuma Palms S/C Location: Yuma, AZ, United States - Yuma Palms S/C 1375 S Yuma Palms Pkwy Job ID: 1104825 Store Hourly Positions Job Type: Full-Time Date Updated:...
Demographic Data for Arizona
Moving to Arizona? Find some basic demographic data about Arizona below.
Call Center Manager Online Courses and Training Opportunities
Salary for Call Center Manager Jobs in Arizona
Highest Education Level
Call Center Managers in Arizona offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Manager position
- Talent Development
- Call Monitoring
- One Call Resolution
- Call Center Experience
- Inbound
- Service Standards
- Service Sales
- Call Center Management
- Workforce Management
- Expediting
- New Hire Training
- Point-of-Sale System
- Courteous
- Client Services
- Resolution
- Customer Satisfaction
- Merchandising
- Problem Resolution
- Calendar Management
- Performance Management
- Accounts Receivable
- Leadership Development
- People Management
- Cashier Skills
- Customer Relations
- Listening
- Telephone Skills
- Retail
- Staffing
- High School Diploma
- Process Improvement
- Decision Making
- Driving
- Mentoring
- Coaching
- Collaboration
- Multitasking
- Interpersonal Skills
- Sales
- Employee Development
- Reporting
- Critical Thinking
- Policy Development
- Problem Solving
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Training and Development
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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