Call Center Representative Jobs in San Antonio, TX
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace....
The Member Service Call Center Representative will have the ability to work from home after a period of training and performance evaluations (time frame may vary)....
Remote Work- China Grove, TX (16 miles from San Antonio, TX)
- 22 hours ago
- China Grove, TX (16 miles from San Antonio, TX)
- 22 hours ago
Call Center Representative - Onsite in San Antonio, TX Are you passionate about helping others and delivering exceptional service?...
Tier 1 Call Center Agent Key Role : Provides tier 1 level support via voice, emails, and online chat. Applies problem solving for specific technology products or applications. Applies specific...
As the first face and voice of Pape-Dawson Engineers, the Client Relations Specialist serves as a true brand ambassadorcreating a welcoming and professional environment for clients, guests, and...
Licensed Personal Insurance Inbound Call Center Agent - SALES EXPERIENCE REQUIRED
- San Antonio, TX
- 7 days ago
- San Antonio, TX
- 7 days ago
Sales Consultant - ST10BN Sales Associate - ST10JN We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means...
Personal Insurance Inbound Call Center Agent SALES EXPERIENCE REQUIRED
- San Antonio, TX
- 10 days ago
- San Antonio, TX
- 10 days ago
Personal Insurance Inbound Call Center Agent - SALES EXPERIENCE REQUIRED remote type 100% Remote locations Texas-Remote Florida-Remote Colorado-Remote Arizona-Remote Tennessee-Remote View All 43...
Remote WorkBilingual Call Center Representative (English plus Spanish)
- San Antonio, TX
- 12 days ago
- San Antonio, TX
- 12 days ago
Bilingual Call Center Representative (English + Spanish) Come join a growing, fast-paced Call Center Sales team with great benefits and career opportunities!...
Remote WorkLicensed Personal Insurance Inbound Call Center Rep SALES EXPERIENCE REQUIRED
- San Antonio, TX
- 13 days ago
- San Antonio, TX
- 13 days ago
Sales Consultant - ST10BN Sales Associate - ST10JN Were determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means...
Medical Office Specialist - Call Center
- Schertz, TX (16 miles from San Antonio, TX)
- 15 days ago
- Schertz, TX (16 miles from San Antonio, TX)
- 15 days ago
Benefits HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues....
Our client is hiring for Customer Support positions on their Consumer Lending team in San Antonio. This is a great opportunity to get your foot in the door with an established company in the...
About the Role The Call Center Representative/Dispatcher reports to the Meter Services Supervisor at Bermex....
Job Overview: Are you a people person with a passion for making connections? We're looking for an enthusiastic and motivated Outbound Call Center Agent to join our dynamic team! In this role,...
Bilingual Call Center Representative (Spanish)
- San Antonio, TX
- 21 days ago
- San Antonio, TX
- 21 days ago
We are currently seeking a skilled Bilingual Call Center Representative who is fluent in Spanish....
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...
Demographic Data for San Antonio, TX
Moving to San Antonio, TX? Find some basic demographic data about San Antonio, TX below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in San Antonio, TX
Highest Education Level
Call Center Representatives in San Antonio, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Bookkeeping
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Call Center Management
- Telemarketing
- Customer Support
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- QuickBooks
- Technical Support
- Customer Relations
- Listening
- Telephone Skills
- Staffing
- Microsoft Windows
- Collections
- Conflict Resolution
- High School Diploma
- Troubleshooting
- Verbal Communication
- Written Communication
- Investigation
- Microsoft Outlook
- Typing
- Events
- Spanish
- Multitasking
- Interpersonal Skills
- Collaboration
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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