Customer Service Representative Jobs in Madison, WI
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
CB Customer Service Representative As a leading regional bank, SouthState has been providing financial solutions to individuals, families, and businesses in the Southeast for more than 100 years....
Automotive Customer Service Advisor Byrider is growing! Automotive Customer Service Advisor opening! Great work hours, pay, benefits & career growth! Automotive Customer Service Advisor Rewards:...
Under regular supervision, the Customer Service Representative provides customer support for a variety of inquiries, including billing issues and product/service concerns....
Service Representative!...
Administrative / Customer Service - In-Person Hiring Event - April 23
- Madison, WI
- 2 days ago
- Madison, WI
- 2 days ago
Join us for an In-Person Hiring Event on April 23 from 9:00 am - 1:00 pm at 301 S. Westfield Rd., Madison, WI. Serving more than 800,000 patients a year at six main hospitals and more than 90...
Customer Service Representative Weir Minerals Madison, WI Onsite - Dayshift - 8 AM - 4:30 PM Purpose of Role: Customer Service Representative is responsible for being the first point of contact for...
NOTE: This is a hybrid position requiring 8 days per month at an approved Wolters Kluwer location. Essential Duties and Responsibilities Provide a high level of technical support and assistance...
Pharmacy Customer Service Associate
- Middleton, WI (6 miles from Madison, WI)
- 2 days ago
- Middleton, WI (6 miles from Madison, WI)
- 2 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
The Customer Service Representatives (CSR) are the first point of contact at SFVC and should be friendly, resourceful, and organized....
Seeking dedicated Customer Service Representatives to join our team....
**Qualifications** **Here's What You Need** + Requires a high school diploma or GED + Prior call center experience is a plus + Must be able to pass a background check....
Job ID Number** R5163 **Employment Type** Full time **Worksite Flexibility** Remote **Job Summary** We are looking for a motivated Customer Service Representative ready to take us to the next level!...
Retail Sales Associate / Customer Service
- Middleton, WI (6 miles from Madison, WI)
- 4 days ago
- Middleton, WI (6 miles from Madison, WI)
- 4 days ago
Overview If youre looking for a retail sales associate / customer service job where you can positively change the lives of clients in a meaningful way, then look no further! Retail Sales...
The Customer Service Associate will assist our walk-in customers directly, coordinate closely with our outside sales force, drivers and warehouse personnel to meet our customers needs in a timely...
- Monona, WI (2 miles from Madison, WI)
- 4 days ago
- Monona, WI (2 miles from Madison, WI)
- 4 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Demographic Data for Madison, WI
Moving to Madison, WI? Find some basic demographic data about Madison, WI below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Madison, WI
Highest Education Level
Customer Service Representatives in Madison, WI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Order Processing
- Customer Support
- Baking
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Scanning
- Referrals
- Customer Relations
- Stocking
- Listening
- Telephone Skills
- Retail
- Friendliness
- High School Diploma
- Military Background
- Driving
- Spanish
- Reporting
- Multitasking
- Filing
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
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