Customer Service Representative Jobs in Federal Way, WA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
- AMY LOH INS & FIN SVCS INC
- Bellevue, WA (22 miles from Federal Way, WA)
- 14 days ago
- AMY LOH INS & FIN SVCS INC
- Bellevue, WA (22 miles from Federal Way, WA)
- 14 days ago
I am currently seeking a Mandarin Speaking part time or a full time employees for multiple positions for my insurance and financial services office in Bellevue, WA. Benefits: Hiring bonus Bonus...
Customer Support Representative
- Renton, WA (10 miles from Federal Way, WA)
- 13 hours ago
- Renton, WA (10 miles from Federal Way, WA)
- 13 hours ago
Customer Support role in a fast paced call center environment answering calls, processing ticket requests, and/or responding to chat and text messages from customers to help with their inquiries....
Customer Support Representative
- Seattle, WA (21 miles from Federal Way, WA)
- 14 hours ago
- Seattle, WA (21 miles from Federal Way, WA)
- 14 hours ago
Summary**Effectively collaborate with the sales team to provide customers with accurate price quotations, troubleshooting, web sales, excellent customer service, and technical application...
Office/Clerical - Customer Service Agent
- Seattle, WA (21 miles from Federal Way, WA)
- 14 hours ago
- Seattle, WA (21 miles from Federal Way, WA)
- 14 hours ago
Office/Clerical - Customer Service Agent Mathys Potestio LLC - Seattle, WA Posted: 4/18/2025 - Expires: 7/17/2025 Job ID: 288139558 Job Description We're looking for a Customer Service Agent for...
Bilingual Customer Service Agent / Agente de servicio al cliente bilingue
- Tacoma, WA (9 miles from Federal Way, WA)
- 18 hours ago
- Tacoma, WA (9 miles from Federal Way, WA)
- 18 hours ago
Join Speedy Glass as a Bilingual (Spanish and English) Customer Service Agent on-site at our Tacoma, WA location This is a fully on-site role with a five-day workweek, scheduled between Monday and...
Customer Service Program Specialist, Privacy & Offensive Content (OCP)
- Seattle, WA (21 miles from Federal Way, WA)
- 1 day ago
- Seattle, WA (21 miles from Federal Way, WA)
- 1 day ago
The Digital, Device, & Alexa Service (D2AS) Offensive Content and Privacy (OCP) Specialist will work as part of the D2AS OCP team to triage and action customer facing concerns that carry a...
Customer Service Representative
- Seattle, WA (21 miles from Federal Way, WA)
- 1 day ago
- Seattle, WA (21 miles from Federal Way, WA)
- 1 day ago
Company DescriptionCharlie's Produce - Who We AreCharlie's Produce is a privately owned wholesale produce company. We are the largest privately owned produce wholesaler on the West Coast, and we...
Customer Service Associate - Temporary
- Renton, WA (10 miles from Federal Way, WA)
- 1 day ago
- Renton, WA (10 miles from Federal Way, WA)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Senior Manager, Product Management - Customer Service Platform - International E-commerce
- Seattle, WA (21 miles from Federal Way, WA)
- 1 day ago
- Seattle, WA (21 miles from Federal Way, WA)
- 1 day ago
About ByteDanceFounded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, as well as platforms specific to the...
Customer Service + Signing Bonus! (Shoreline - Everett)
- Seattle, WA (21 miles from Federal Way, WA)
- 1 day ago
- Seattle, WA (21 miles from Federal Way, WA)
- 1 day ago
Receive a $30 gas gift card for completing an in-person interview, and a $50 gas card upon hiring! $400-$600 signing bonus - Half paid after 60 days of work, and half paid after 90 days of...
Software Development Engineer, Customer Service
- Seattle, WA (21 miles from Federal Way, WA)
- 2 days ago
- Seattle, WA (21 miles from Federal Way, WA)
- 2 days ago
Do you thrive on solving complex problems with simple solutions? Would you like to drive innovation for Amazon's Digital and Device customers? Join the Device, Digital and Alexa Support (D2AS)...
Inside Sales and Customer Service Associate (Seattle Coffee Gear)
- Seattle, WA (21 miles from Federal Way, WA)
- 2 days ago
- Seattle, WA (21 miles from Federal Way, WA)
- 2 days ago
This individual would be responsible for achieving monthly inside sales goals of commercial and home clients as well as grow revenue through new and existing customers. This includes initial sales...
Customer Service Rep(09427) - 4219 S Othello St., Suite 105-B
- Seattle, WA (21 miles from Federal Way, WA)
- 2 days ago
- Seattle, WA (21 miles from Federal Way, WA)
- 2 days ago
Job Description Job Details Customer Service Representative We are looking for team-oriented individuals with personality, people skills and hustle!...
Customer Service Agent - Seattle-Tacoma International Airport (SEA)
- Tukwila, WA (16 miles from Federal Way, WA)
- 2 days ago
- Tukwila, WA (16 miles from Federal Way, WA)
- 2 days ago
INTRODUCTION Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a...
Customer Service Representative II, Retail Banking (Wedgwood - Seattle, WA)
- Seattle, WA (21 miles from Federal Way, WA)
- 2 days ago
- Seattle, WA (21 miles from Federal Way, WA)
- 2 days ago
Salary Range: $18.61 - $25.10 ( Depending on knowledge, skills, abilities and location. Certain level jobs may be eligible for bonus, commission, and/or equity awards. ) Posting Date: April 17,...
Demographic Data for Federal Way, WA
Moving to Federal Way, WA? Find some basic demographic data about Federal Way, WA below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Federal Way, WA
Highest Education Level
Customer Service Representatives in Federal Way, WA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Order Processing
- Customer Support
- Baking
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Scanning
- Customer Relations
- Stocking
- Listening
- Telephone Skills
- Retail
- Friendliness
- High School Diploma
- Military Background
- Driving
- Flexibility
- Spanish
- Reporting
- Multitasking
- Filing
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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