Customer Service Representative Jobs in Gatineau, QC
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Scotia iTRADE Customer Service Representative (Evening Shift) - Toronto/Ottawa/Montreal
- Ottawa, ON (5 miles from Gatineau, QC)
- 4 days ago
- Ottawa, ON (5 miles from Gatineau, QC)
- 4 days ago
As a Customer Service Representative, you are the primary point of contact for our clients....
- Ottawa, ON (5 miles from Gatineau, QC)
- 5 days ago
- Ottawa, ON (5 miles from Gatineau, QC)
- 5 days ago
Location: Kelowna, BC (remote) or Ottawa, ON (Hybrid) At Fullscript, were not just changing healthcarewere redefining it. We empower over 100,000 healthcare practitioners to serve 10 million...
Bilingual Customer Service Insurance Advisor - Hybrid-Ottawa
- Gloucester, ON (7 miles from Gatineau, QC)
- 8 days ago
- Gloucester, ON (7 miles from Gatineau, QC)
- 8 days ago
Are you ready to take the next step in your career? Are you fluent bilingual English and French? Do you enjoy providing advice and problem solving? Are you interested in the financial/insurance...
Title: Senior Customer Service Technician Support Department: Customer Support Revision Date: 4/10/2025 Location: Gatineau, QC Level: S3 Company Overview Comtech Telecommunications Corp. is a...
Bilingual Customer Service Representative
- Ottawa, ON (5 miles from Gatineau, QC)
- 15 days ago
- Ottawa, ON (5 miles from Gatineau, QC)
- 15 days ago
At least 1 year of call center experience OR strong customer service experience (retail, hospitality, etc.) and administrative skills....
Summer Customer Service Representative
- Manotick, ON (16 miles from Gatineau, QC)
- 18 days ago
- Manotick, ON (16 miles from Gatineau, QC)
- 18 days ago
We are looking for Customer Service Representatives to work between May 5th and September 1, 2025....
Remote Bilingual Customer Service Representative ALL CANADA
- Ottawa, ON (5 miles from Gatineau, QC)
- 45+ days ago
- Ottawa, ON (5 miles from Gatineau, QC)
- 45+ days ago
If you have call center experience and are excited about joining a global leader in loyalty programs, we want to hear from you!...
Remote WorkCustomer Service Test Center Administrator
- Ottawa, ON (5 miles from Gatineau, QC)
- 60+ days ago
- Ottawa, ON (5 miles from Gatineau, QC)
- 60+ days ago
JOB TITLE: Customer Service Test Center Administrator REPORTS TO: Customer Service Test Center Manager DEPARTMENT: Test Center LOCATION: Ottawa, Canada TEST CENTER ADDRESS: 450 March Road JOB...
- Ottawa, ON (5 miles from Gatineau, QC)
- 90+ days ago
- Ottawa, ON (5 miles from Gatineau, QC)
- 90+ days ago
Telesat (NASDAQ and TSX: TSAT) is a leading global satellite operator, providing reliable and secure satellite-delivered communications solutions worldwide to broadcast, telecommunications,...
Sales Associate, Apartments.com - Ottawa, Ontario
- Ottawa, ON (5 miles from Gatineau, QC)
- 90+ days ago
- Ottawa, ON (5 miles from Gatineau, QC)
- 90+ days ago
Sales Associate, Apartments.com - Ottawa, Ontario Job Description CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and...
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Gatineau, QC
Highest Education Level
Customer Service Representatives in Gatineau, QC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Scanning
- Referrals
- Customer Relations
- Stocking
- Listening
- Telephone Skills
- Retail
- Friendliness
- High School Diploma
- Military Background
- Driving
- Spanish
- Reporting
- Multitasking
- Filing
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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