Customer Service Representative Jobs in Quebec
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Were building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing whats right for our clients. At CIBC, we embrace your...
Representant du service a la clientele Temps Partiel Part Time Customer Service Representative
- Montreal, QC
- 2 days ago
- Montreal, QC
- 2 days ago
Nouvelle annee, nouveau vous, nouvelle carriere! Nous recherchons un Associe au Service a la Clientele et aux Ventes passionne par la satisfaction de la clientele en offrant un service...
Application Deadline: 04/18/2025 Address: 957 boulevard d'Auteuil Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects. Identifies customer...
Title: Senior Customer Service Technician Support Department: Customer Support Revision Date: 4/10/2025 Location: Gatineau, QC Level: S3 Company Overview Comtech Telecommunications Corp. is a...
The customer service representative will work with the representative, the customer and the supply chain to ensure the best possible customer experience....
Were building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing whats right for our clients. At CIBC, we embrace your...
Directeur Associe, APU, Service Client - Associate Director, APU, Customer Service
- Longueuil, QC
- 9 days ago
- Longueuil, QC
- 9 days ago
Date daffichag e / Date Posted: 2025-04-07 Pays / Country: Canada Emplacement / Location: LOC13052 1000 Boul Marie Victorin,Longueuil,Quebec,J4G 1A1,Canada Titre du poste: Directeur Associe, APU,...
We are currently seeking an entry level CUSTOMER SERVICE REPRESENTATIVE to: Handle telephone inquires and taking orders over the phone Data entry Provide inside support to sales representatives Help...
Client service representative - 15h/weekly, Cowansville, QC
- Cowansville, QC
- 14 days ago
- Cowansville, QC
- 14 days ago
Were building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing whats right for our clients. At CIBC, we embrace your...
Lead, Customer Service Representative - Montreal (YUL)
- Dorval, QC
- 15 days ago
- Dorval, QC
- 15 days ago
Reporting to the Supervisor group you are responsible for leading and coaching the Customer Service Representatives (CSRs) in the execution of the operation....
PAL Airlines is currently seeking a Customer Service Representative to join our growing team of committed professionals in our Montreal, QC base....
Williams-Sonoma Inc. Full-Time Customer Service Agents – Work from Home! *Must be fully fluent in both French and English* Job Description: Why you and why us? Who are our Customer Service Agents?...
Remote WorkWestlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples' lives through our products and presence in...
Senior Client Service Associate, MD Signature - Montreal, QC
- Montreal, QC
- 25 days ago
- Montreal, QC
- 25 days ago
Requisition ID: 215790 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. As a Senior Client Service Associate, you will be responsible for...
Overview CAMP Systems is the leading provider of aircraft compliance and health management services to the global business aviation industry. CAMP is the pre-eminent brand in its industry and is...
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Quebec
Highest Education Level
Customer Service Representatives in Quebec offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Baking
- Customer Support
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Scanning
- Referrals
- Customer Relations
- Stocking
- Listening
- Telephone Skills
- Retail
- Friendliness
- High School Diploma
- Military Background
- Driving
- Written Communication
- Spanish
- Reporting
- Multitasking
- Filing
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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