Customer Service Representative Jobs in Quebec
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Application Deadline: 03/21/2025 Address: 2840 Place Davis Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects. Identifies customer needs...
Customer Service Rep - (Full Time) - Quebec City, QC Medigas is currently recruiting for a Customer Service Representative. This is a permanent, full-time position located in St-Laurent, QC....
Official Internal Job Title: Customer Service Agent Status: Regular Job Description: En tant qu'agent en service a la clientele, votre role consiste a offrir un service de qualite lie aux dossiers...
Join a Growing Team as a Client Care Specialist in Montreal, Quebec! Are you passionate about delivering exceptional customer service and building lasting relationships? Do you thrive in a...
Representant du service a la clientele Customer Service Representive
- Quebec, QC
- 7 days ago
- Quebec, QC
- 7 days ago
Nouvelle annee, nouveau vous, nouvelle carriere! Nous recherchons un Associe au Service a la Clientele et aux Ventes passionne par la satisfaction de la clientele en offrant un service...
- Montreal, QC
- 11 days ago
- Montreal, QC
- 11 days ago
Agent ou agente, Soutien a la clientele Produits nutritionnels (Montreal) / Customer Support Agent Nutritional Products (Montreal) A PROPOS DABBOTT Chef de file mondial dans le secteur des soins...
Senior Client Service Representative Commercial Programs and Affinity Center of Excellence
- Montreal, QC
- 11 days ago
- Montreal, QC
- 11 days ago
We are currently recruiting for dynamic, motivated, customer service-oriented colleagues with experience in the insurance industry to join our growing Commercial Programs and Affinity COE team at...
- Longueuil, QC
- 15 days ago
- Longueuil, QC
- 15 days ago
Date daffichag e / Date Posted: 2025-02-05 Pays / Country: Canada Emplacement / Location: LOC13052 1000 Boul Marie Victorin,Longueuil,Quebec,J4G 1A1,Canada Titre du poste: Ingenieur de programme...
Customer Service Representative - Services (Contract until August 2025)
- Anjou, QC
- 16 days ago
- Anjou, QC
- 16 days ago
Work Location Type: Onsite As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working by serving more than 4.5 million...
Bilingual Customer Service Representative - Montreal, Quebec
- Montreal, QC
- 19 days ago
- Montreal, QC
- 19 days ago
Customer Service Representative Were hiring full-time inbound service representatives! Youll be part of a team reporting to a Supervisor, Customer Experience in May 2025....
Customer Service Rep (12 month contract with benefits) - Rimouski, QC
- Rimouski, QC
- 19 days ago
- Rimouski, QC
- 19 days ago
Linde is a leading global industrial gases and engineering company with 2023 sales of $33 billion. We live our mission of making our world more productive every day by providing high-quality...
You are as unique as your background, experience and point of view. Here, youll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their...
Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples' lives through our products and presence in...
Specialiste du service a la clientele Bilingual Customer Service Specialist
- Montreal, QC
- 20 days ago
- Montreal, QC
- 20 days ago
Salaire: 18.00/h Responsabilites generales du poste: Vous aimez travailler dans le domaine du service a la clientele? Vous etes a la recherche dune organisation dynamique et en pleine croissance...
Retour instantane Customer Service Instant Return Representative
- Montreal, QC
- 20 days ago
- Montreal, QC
- 20 days ago
Wage: $XX.XX (the wage or up to wage): Job Description: Le salaire de depart pour ce poste est de 16.50 $/h Non seulement vous faites partie d'une organisation ou vous stimulez votre potentiel,...
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Quebec
Highest Education Level
Customer Service Representatives in Quebec offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Food Service Management
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Point-of-Sale System
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Problem Resolution
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Referrals
- Cashier Skills
- Customer Relations
- Stocking
- Friendliness
- Listening
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- English
- Sales
- Filing
- Reporting
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »