Customer Service Representative Jobs in Pottstown, PA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Client Service Representative - Urgent Care
- Wayne, PA (17 miles from Pottstown, PA)
- 1 day ago
- Wayne, PA (17 miles from Pottstown, PA)
- 1 day ago
About the Customer Service Representative - Urgent Care Role: We are looking for a Customer Service Representative to join our growing team!...
- Norristown, PA (17 miles from Pottstown, PA)
- 1 day ago
- Norristown, PA (17 miles from Pottstown, PA)
- 1 day ago
Join a hospital where your growth matters! Our state-of-the-art 25,000-square-foot facility is home to 13 specialty departments, offering top-tier medicine and cutting-edge diagnostics. We provide...
Job Title: GreenDrop Attendant - Floater Who we are: GreenDrop is rapidly expanding to make donating lightly used clothing and household items easy, convenient, and eco-friendly. By partnering...
Client Advocate - Group Insurance
- Wayne, PA (17 miles from Pottstown, PA)
- 2 hours ago
- Wayne, PA (17 miles from Pottstown, PA)
- 2 hours ago
Who We Are NFP, an Aon Company, is a multi-year Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance...
Healthcare Customer Service Representative - Remote
- Malvern, PA (15 miles from Pottstown, PA)
- 2 hours ago
- Malvern, PA (15 miles from Pottstown, PA)
- 2 hours ago
Job Overview:We are looking for a dedicated Customer Service Representative that handles phone inquiries related to benefits, eligibility, and claims for various healthcare plans....
Remote Work- North Wales, PA (19 miles from Pottstown, PA)
- 2 hours ago
- North Wales, PA (19 miles from Pottstown, PA)
- 2 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
- Quakertown, PA (20 miles from Pottstown, PA)
- 2 hours ago
- Quakertown, PA (20 miles from Pottstown, PA)
- 2 hours ago
New Store Opening - Doylestown, PA - Early Spring 2025Address: 1745 South Easton Road Suite E1, Doylestown PA 18901Whole Foods Market Doylestown is set to be the first store located in Doylestown,...
Client Service Representative - Commercial Lines
- Blue Bell, PA (19 miles from Pottstown, PA)
- 4 hours ago
- Blue Bell, PA (19 miles from Pottstown, PA)
- 4 hours ago
We are currently seeking a Customer Service Representative to join our Commercial Lines group in the Blue Bell, PA office....
BILINGUAL Customer Service Assistant
- Reading, PA (18 miles from Pottstown, PA)
- 5 hours ago
- Reading, PA (18 miles from Pottstown, PA)
- 5 hours ago
BILINGUAL Customer Service Assistant opportunity! Temp-to-hire, hours 8am - 4:30pm (37.5 hrs/week) Customer Service & Communication Provide front-desk reception, answer calls/emails, assist...
- Malvern, PA (15 miles from Pottstown, PA)
- 11 hours ago
- Malvern, PA (15 miles from Pottstown, PA)
- 11 hours ago
Siemens Medical Solutions USA, Inc. seeks a Customer Service Engineer III in Malvern, PA. Duties: Perform service, preventative maintenance,and modifications on Imaging Equipment (MR, CT, & US) at...
Customer Service Representative (Level 1)
- Collegeville, PA (11 miles from Pottstown, PA)
- 12 hours ago
- Collegeville, PA (11 miles from Pottstown, PA)
- 12 hours ago
The Customer Service Representative supports not only customers but also sales force members and other internal stakeholders....
- Royersford, PA (5 miles from Pottstown, PA)
- 15 hours ago
- Royersford, PA (5 miles from Pottstown, PA)
- 15 hours ago
Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to...
- Conshohocken, PA (20 miles from Pottstown, PA)
- 15 hours ago
- Conshohocken, PA (20 miles from Pottstown, PA)
- 15 hours ago
Customer Service Rep Permanent Creating foldable displays, advancing medical innovations, or giving new life to precious metals - at Heraeus, we empower our customers to stay ahead of the curve....
Senior Customer Service Representative - Norristown, PA
- Norristown, PA (17 miles from Pottstown, PA)
- 17 hours ago
- Norristown, PA (17 miles from Pottstown, PA)
- 17 hours ago
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by...
Pharmacy Customer Service Associate
- West Chester, PA (18 miles from Pottstown, PA)
- 1 day ago
- West Chester, PA (18 miles from Pottstown, PA)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Demographic Data for Pottstown, PA
Moving to Pottstown, PA? Find some basic demographic data about Pottstown, PA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Pottstown, PA
Highest Education Level
Customer Service Representatives in Pottstown, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Food Service Management
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Point-of-Sale System
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Referrals
- Cashier Skills
- Customer Relations
- Stocking
- Friendliness
- Listening
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- English
- Sales
- Filing
- Reporting
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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