Client Service Representative - Urgent Care

Making a difference is what we do! Are you passionate about top notch veterinary & client care? So are we! Your career path awaits at the newly opened Metropolitan Veterinary Urgent Care and Specialty in Wayne, PA!

This state-of-the-art 6,000-square-foot facility conveniently located just minutes from Metropolitan Veterinary Associates, Rt. 476/Rt. 76/Rt. 30, and the PA Turnpike, is equipped with everything you need to provide outstanding care to your patients. As part of this innovative facility, youll not only provide top-tier urgent care services but also work alongside an exceptional team of Emergency Doctors and Specialists.

If youre looking to take your profession to the next level in a collaborative, openhearted environment, this is the place for you!

About the Customer Service Representative - Urgent Care Role:

We are looking for a Customer Service Representative to join our growing team! As the first point of contact for clients and patients, you will play a vital role in ensuring a welcoming, professional, and efficient experience.

Schedule & Compensation

Schedule: Tuesday-Friday 4p-12a

Compensation: Starts at $20.70/hr *includes shift differential

What Youll Do

• Providing a warm and friendly first impression to all clients and patients.
• Communicating with clients and the medical team in a clear, professional, and compassionate manner.
• Answering phones, managing client inquiries, and scheduling app ointments effectively.
• Maintaining accurate patient records and updating client information.
• Assisting with patient admits and discharges, as well as payment processing.
• Supporting the cleanliness and organization of the hospital, including the front desk and lobby areas.
• Multitasking and prioritizing responsibilities in a fast-paced environment.
• Collaborating with team members to ensure smooth workflow and excellent care.

• Friendly and professional demeanor.
• Strong communication and organizational skills.
• Proficiency with computers and phone systems.
• Basic understanding of veterinary terminology (or willingness to learn).
• Comfort being around animals and working in a pet-focused environment.
• Ability to handle multiple tasks in a dynamic, team-oriented setting.
• Attention to detail and the ability to stay calm under pressure.

Our top tier benefits include

• Leading industry compensation
• Education Assistance Program & tuition reimbursement
• Medical, Dental and Vision insurance
• Paid time off
• Paid volunteer time off
• Continuing education paid time off and allowance (for licensed and non-licensed team members)
• Retirement plan including matching funds
• Pet adoption reimbursement
• Mentorship with a team dedicated to Education and Development
• Emotional support and well-being benefits for team members
• Unlimited growth potential

At MVA, YOU are our priority. If you're looking for a career where you can thrive, grow, and truly make a difference , wed love to have you join our team!?

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