Customer Service Representative Jobs in Horsham, PA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
- Cardwell HVAC & Plumbing
- Cherry Hill, NJ (21 miles from Horsham, PA)
- 2 days ago
- Cardwell HVAC & Plumbing
- Cherry Hill, NJ (21 miles from Horsham, PA)
- 2 days ago
Center Experience Inbound/Outbound Calling Customer Service Management...
Customer Service Representative
- Pennridge Animal Hospital
- Perkasie, PA (14 miles from Horsham, PA)
- 2 days ago
- Pennridge Animal Hospital
- Perkasie, PA (14 miles from Horsham, PA)
- 2 days ago
Customer Service Representative (Veterinary Receptionist) Do you have a passion for helping pets and their people?...
Customer Service Account Manager
- Multi-Color Corporation
- Lafayette Hill, PA (9 miles from Horsham, PA)
- 14 days ago
- Multi-Color Corporation
- Lafayette Hill, PA (9 miles from Horsham, PA)
- 14 days ago
Build your Career with an Industry Leader As the global leader of premium labels, MCC helps brands stand out in competitive markets and inspire positive consumer experiences. Backed by over a...
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Position Overview The Associate, Customer...
Remote Workvert Job title - Security Customer Service Officer Location - Swan Walk Shopping Centre- Horsham Department -GUK Job type - Full time Hours - 4 on 4 off (Days & Nights), 12 hours per shift Salary...
Switchboard Operator/ Customer Service Assistant
- Camden, NJ (18 miles from Horsham, PA)
- 7 hours ago
- Camden, NJ (18 miles from Horsham, PA)
- 7 hours ago
Switchboard Operator/ Customer Service Assistant 3.7 3.7 out of 5 stars Camden, NJ 08101 About our Company: - 22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator...
- Media, PA (23 miles from Horsham, PA)
- 7 hours ago
- Media, PA (23 miles from Horsham, PA)
- 7 hours ago
Customer Service PeopleShare Media, PA, US 5h ago Our esteemed client in Media is hiring Contact Center Representatives. This client has been in business for 50 years. They are one of the largest...
Customer Service Technical Specialist (Delivery Manager) Hybrid USA R0048087
- Philadelphia, PA (16 miles from Horsham, PA)
- 9 hours ago
- Philadelphia, PA (16 miles from Horsham, PA)
- 9 hours ago
Customer Service Technical Specialist (Delivery Manager) Hybrid USA R0048087 | CPESG | Enablon EHS NA - Wolters Kluwer Job Description Enablon, a Wolters Kluwer business, is the world's leading...
Customer Service Technical Specialist - Hybrid USA R0048086
- Philadelphia, PA (16 miles from Horsham, PA)
- 9 hours ago
- Philadelphia, PA (16 miles from Horsham, PA)
- 9 hours ago
Customer Service Technical Specialist - Hybrid USA R0048086 | CPESG | Enablon EHS NA - Wolters Kluwer Job Description Enablon, a Wolters Kluwer business, is the world's leading provider of...
Client Service Representative, National Accounts
- King of Prussia, PA (14 miles from Horsham, PA)
- 11 hours ago
- King of Prussia, PA (14 miles from Horsham, PA)
- 11 hours ago
Job Responsibilities and Requirements The Client Service Representative, National Accounts works closely with the National Client Managers, Account Consultants and their leadership, as a liaison...
- Sharon Hill, PA (20 miles from Horsham, PA)
- 11 hours ago
- Sharon Hill, PA (20 miles from Horsham, PA)
- 11 hours ago
Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to...
- Oaks, PA (16 miles from Horsham, PA)
- 11 hours ago
- Oaks, PA (16 miles from Horsham, PA)
- 11 hours ago
Basic Qualifications Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) Requires willingness to work flexible schedule, including evenings and weekend hours...
Associate Client Advocate, Financial Institutions and Professional Services
- Philadelphia, PA (16 miles from Horsham, PA)
- 11 hours ago
- Philadelphia, PA (16 miles from Horsham, PA)
- 11 hours ago
The Associate Client Advocate (ACA) client-facing functions utilizing the colleague's advanced skills in Commercial Property and Casualty Insurance and is responsible for a blend of internal...
- Philadelphia, PA (16 miles from Horsham, PA)
- 11 hours ago
- Philadelphia, PA (16 miles from Horsham, PA)
- 11 hours ago
The Associate Client Advocate (ACA) client-facing functions utilizing the colleague's advanced skills in Commercial Property and Casualty Insurance and is responsible for a blend of internal...
- Philadelphia, PA (16 miles from Horsham, PA)
- 11 hours ago
- Philadelphia, PA (16 miles from Horsham, PA)
- 11 hours ago
Under regular supervision, the Customer Service Representative provides customer support for a variety of inquiries, including billing issues and product/service concerns....
Demographic Data for Horsham, PA
Moving to Horsham, PA? Find some basic demographic data about Horsham, PA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Horsham, PA
Highest Education Level
Customer Service Representatives in Horsham, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Scanning
- Referrals
- Customer Relations
- Stocking
- Listening
- Telephone Skills
- Retail
- Friendliness
- High School Diploma
- Military Background
- Driving
- Written Communication
- Spanish
- Reporting
- Multitasking
- Filing
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »