Customer Service Representative Jobs in Waterloo, ON
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative
- Cambridge, ON (12 miles from Waterloo, ON)
- 9 days ago
- Cambridge, ON (12 miles from Waterloo, ON)
- 9 days ago
Application Deadline: 04/20/2025 Address: 142 Dundas Street Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects. Identifies customer needs...
Customer Support Representative, Level 1
- St Jacobs, ON (4 miles from Waterloo, ON)
- 11 days ago
- St Jacobs, ON (4 miles from Waterloo, ON)
- 11 days ago
Welcome Home! Were more than Canadas largest independent hardware and building supplies retailerwere part of communities across the nation. Driving Customer Excellence at Home As the Customer...
Client Service Representative [Hourly]
- Paris, ON (20 miles from Waterloo, ON)
- 11 days ago
- Paris, ON (20 miles from Waterloo, ON)
- 11 days ago
As a Customer Service Representative, whether its answering questions, assisting with transactions, or proactively connecting clients with the right team members, youll be the first line of support...
Customer Service & Retail Front Desk Associate - Shop#309 - 396 Victoria Street North
- Kitchener, ON (4 miles from Waterloo, ON)
- 17 days ago
- Kitchener, ON (4 miles from Waterloo, ON)
- 17 days ago
Prior phone or call center experience is a plus! *or more in markets with a higher cost of living #LI-DNI #DBHVOL...
Summer Customer Service Representative
- Tavistock, ON (18 miles from Waterloo, ON)
- 18 days ago
- Tavistock, ON (18 miles from Waterloo, ON)
- 18 days ago
We are looking for Customer Service Representatives to work between May 5th and September 1, 2025....
Customer Service & Front End Supervisor
- Paris, ON (20 miles from Waterloo, ON)
- 22 days ago
- Paris, ON (20 miles from Waterloo, ON)
- 22 days ago
Taking and Dispatch Support order taking and planning activities while exhibiting best practices Execute project schedule through proactive planning and communication Engage LM to manage hauler relationships...
Customer Service Representative
- Kitchener, ON (4 miles from Waterloo, ON)
- 24 days ago
- Kitchener, ON (4 miles from Waterloo, ON)
- 24 days ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Customer Service Representative / Office Assistant (Part-Time)
- Stratford, ON (23 miles from Waterloo, ON)
- 29 days ago
- Stratford, ON (23 miles from Waterloo, ON)
- 29 days ago
Your Opportunity: International Graphics, a Taylor Corporation Company, is seeking a part time Customer Service Representative/Office Assistant to join our team in Stratford, ON!...
Job Description: Job Summary: NAVBLUE, an Airbus Company, is seeking a Customer Support Specialist to join our growing team. Reporting to the head of Customer Experience (AMER), the Customer...
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Waterloo, ON
Highest Education Level
Customer Service Representatives in Waterloo, ON offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Order Processing
- Customer Support
- Baking
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Scanning
- Referrals
- Customer Relations
- Stocking
- Listening
- Telephone Skills
- Retail
- Friendliness
- High School Diploma
- Military Background
- Driving
- Spanish
- Reporting
- Multitasking
- Filing
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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