Customer Service Representative Jobs in Ontario
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative Pay from $28 to $32 per hour with significant growth and earning potential!...
Bilingual Customer Care Opportunity in Burlington Are you passionate about engaging with people and possess excellent customer service abilities? If you're seeking a contract role where you can...
Were building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing whats right for our clients. At CIBC, we embrace your...
Service Representative/Administrative Clerk....
Client Service Representative [Hourly] - Cantonese/Mandarin Speaker
- Toronto, ON
- 20 hours ago
- Toronto, ON
- 20 hours ago
Were building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing whats right for our clients. At CIBC, we embrace your...
Were building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing whats right for our clients. At CIBC, we embrace your...
Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: TD Wealth Pay Details: $52,700 - $74,400 CAD TD is committed to providing fair and equitable compensation opportunities to all...
Senior Customer Service Representative - Yonge & Eglinton (18.75 hours/weekly) - 12 month contract
- Toronto, ON
- 23 hours ago
- Toronto, ON
- 23 hours ago
Requisition ID: 219844 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. About the role Our Senior Customer Experience Associates are the face,...
Customer Service, Tim Hortons, FT/PT, Kingston Health Sciences, ON
- Kingston, ON
- 23 hours ago
- Kingston, ON
- 23 hours ago
Working Title: Customer Service, Tim Hortons, FT/PT, Kingston Health Sciences, ON Employment Status: Full-Time and Part-Time Starting Hourly Rate: $17.50 per hour Address: 786 Stuart St Kingston...
Customer Service Representative Waste Management - Public Works 1 Short Term Contract Full-Time Position, Duration 6 months Compensation: $30.20/hr to $37.37/hr Hours of Work: 35 hours of work per week...
Client Service Associate (CSA) - Planning and Scheduling - Full-time
- Brantford, ON
- 23 hours ago
- Brantford, ON
- 23 hours ago
Requisition Details: Employment Status: Regular, Full-time (1.0 FTE) Program Name: eHomecare Number of Hours Bi-Weekly: 75 Work Schedule: Days, Evenings, Weekends On-Call: No Existing Vacancy: Yes...
At a Glance Legrand has an exciting opportunity for a Customer Service Rep (temporary) to join the Electrical Wiring Systems Team in Vaughan, ON. Responsible for answering customer inquiries or...
Randstad is looking for a Customer Service Representative to work for a well known financial company in the Oakville area....
Below you will find more information about the opportunity: As a Customer Service Representative, your role will include: Customer engagement, sharing product knowledge and providing a best in class...
Customer Service ( Case Management) & Technical Support Advisor - Automotive Industry
- Belleville, ON
- 1 day ago
- Belleville, ON
- 1 day ago
Job Title: Customer Service ( Case Management) & Technical Support Advisor - Automotive Industry Job Description As a Hyundai case manager (case management), you will interface with customers and...
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Ontario
Highest Education Level
Customer Service Representatives in Ontario offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Food Service Management
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Point-of-Sale System
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Problem Resolution
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Referrals
- Cashier Skills
- Customer Relations
- Stocking
- Friendliness
- Listening
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- English
- Sales
- Filing
- Reporting
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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