Customer Service Representative Jobs in Ottawa, ON
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative (Casual) - Carp
- Carp, ON (17 miles from Ottawa, ON)
- 2 days ago
- Carp, ON (17 miles from Ottawa, ON)
- 2 days ago
Below you will find more information about the opportunity: As a Customer Service Representative, your role will include: Customer engagement, sharing product knowledge and providing a best in class...
R250001579 Customer Service Representative, Summer 2025 (Co-op/Internship) - 4 Months
- Ottawa, ON
- 2 days ago
- Ottawa, ON
- 2 days ago
Application Deadline: 03/20/2025 Address: 945 Smyth Road Job Family Group: Retail Banking Sales & Service As a co-op/intern student at BMO, you will have the opportunity to be heard, keep growing...
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Remote Bilingual Customer Service Representative ALL CANADA
- Ottawa, ON
- 12 days ago
- Ottawa, ON
- 12 days ago
If you have call center experience and are excited about joining a global leader in loyalty programs, we want to hear from you!...
Remote WorkWe are a rapidly growing company actively searching for dedicated and driven individuals from across North America to join us as life insurance benefits advisors in providing oustanding customer...
Remote WorkScotia iTRADE Customer Service Representative - Ottawa, ON
- Ottawa, ON
- 19 days ago
- Ottawa, ON
- 19 days ago
As a Customer Service Representative, you are the primary point of contact for our clients....
Work from Home - Customer Service Sales - Ottawa, ON
- Ottawa, ON
- 30+ days ago
- Ottawa, ON
- 30+ days ago
We are a rapidly growing company actively searching for dedicated and driven individuals from across North America to join us as life insurance benefits advisors in providing oustanding customer...
Remote WorkBilingual Customer Service Representative Location: West Downtown Ottawa Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada....
JOB TITLE: Customer Service Test Center Administrator REPORTS TO: Customer Service Test Center Manager DEPARTMENT: Test Center LOCATION: Ottawa, Canada TEST CENTER ADDRESS: 450 March Road JOB...
Telesat (NASDAQ and TSX: TSAT) is a leading global satellite operator, providing reliable and secure satellite-delivered communications solutions worldwide to broadcast, telecommunications,...
Position at Dynacare Where YOU work, makes a difference. Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are...
Sales Associate, Apartments.com - Ottawa, Ontario Job Description CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and...
Regional Manager (Health care operations, customer service)
- Ottawa, ON
- 90+ days ago
- Ottawa, ON
- 90+ days ago
Position at Dynacare Job Posting: Manager Laboratory Health Services Centers - Multiple Locations Where YOU work, makes a difference. Life is precious and every moment matters. Dynacare is helping...
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Ottawa, ON
Highest Education Level
Customer Service Representatives in Ottawa, ON offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Food Service Management
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Point-of-Sale System
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Problem Resolution
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Referrals
- Cashier Skills
- Customer Relations
- Stocking
- Friendliness
- Listening
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- English
- Sales
- Filing
- Reporting
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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