Customer Service Representative Jobs in Kitchener, ON
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
- Waterloo, ON (4 miles from Kitchener, ON)
- 2 hours ago
- Waterloo, ON (4 miles from Kitchener, ON)
- 2 hours ago
The day to day of the call center is managed through an external partner and is made up of Managers, Licensed Agents and Customer Service Representatives....
Client Service Associate (CSA) - Planning and Scheduling - Full-time
- Brantford, ON (22 miles from Kitchener, ON)
- 1 day ago
- Brantford, ON (22 miles from Kitchener, ON)
- 1 day ago
Requisition Details: Employment Status: Regular, Full-time (1.0 FTE) Program Name: eHomecare Number of Hours Bi-Weekly: 75 Work Schedule: Days, Evenings, Weekends On-Call: No Existing Vacancy: Yes...
- Waterloo, ON (4 miles from Kitchener, ON)
- 2 days ago
- Waterloo, ON (4 miles from Kitchener, ON)
- 2 days ago
Work Location: Waterloo, Ontario, Canada Hours: 37.5 Line of Business: TD Wealth Pay Details: $38,300 - $51,700 CADThis role is eligible for commission based earnings. TD is committed to providing...
Customer Service Representative
- Cambridge, ON (8 miles from Kitchener, ON)
- 7 days ago
- Cambridge, ON (8 miles from Kitchener, ON)
- 7 days ago
Application Deadline: 03/18/2025 Address: 23 Queen Street West Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects. Identifies customer...
Client Service Representative [Hourly]
- Brantford, ON (22 miles from Kitchener, ON)
- 8 days ago
- Brantford, ON (22 miles from Kitchener, ON)
- 8 days ago
Were building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing whats right for our clients. At CIBC, we embrace your...
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Customer Service Representative
- Waterloo, ON (4 miles from Kitchener, ON)
- 20 days ago
- Waterloo, ON (4 miles from Kitchener, ON)
- 20 days ago
You are as unique as your background, experience and point of view. Here, youll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their...
Customer Service Representative Intern
- Cambridge, ON (8 miles from Kitchener, ON)
- 21 days ago
- Cambridge, ON (8 miles from Kitchener, ON)
- 21 days ago
Customer Service Representative Intern P&H Milling P&H is the largest Canadian-owned milling company....
Customer Support Specialist, NFP
- Waterloo, ON (4 miles from Kitchener, ON)
- 27 days ago
- Waterloo, ON (4 miles from Kitchener, ON)
- 27 days ago
Job Description: Job Summary: NAVBLUE, an Airbus Company, is seeking a Customer Support Specialist to join our growing team. Reporting to the head of Customer Experience (AMER), the Customer...
Columbia Forest Products, the leading manufacturer of decorative hardwood plywood and rotary cut veneers is looking for an experienced internal sales and customer service representative for their Canadian...
Work From Home - Customer Service Sales - Cambridge, ON
- Cambridge, ON (8 miles from Kitchener, ON)
- 90+ days ago
- Cambridge, ON (8 miles from Kitchener, ON)
- 90+ days ago
We are a rapidly growing company actively searching for dedicated and driven individuals from across North America to join us as life insurance benefits advisors in providing oustanding customer...
Remote WorkCustomer Service Sales - Work from Home - Woodstock, ON
- Woodstock, ON (24 miles from Kitchener, ON)
- 90+ days ago
- Woodstock, ON (24 miles from Kitchener, ON)
- 90+ days ago
We are a rapidly growing company actively searching for dedicated and driven individuals from across North America to join us as life insurance benefits advisors in providing oustanding customer...
Remote WorkCustomer Service Rep - Central Ontario FS - Guelph
- Guelph, ON (13 miles from Kitchener, ON)
- 90+ days ago
- Guelph, ON (13 miles from Kitchener, ON)
- 90+ days ago
Central Ontario FS, a division of GROWMARK, Inc., is a great company to work for, large enough to offer solid career opportunities and great benefits, but with a friendly, personal feel. At...
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Kitchener, ON
Highest Education Level
Customer Service Representatives in Kitchener, ON offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Food Service Management
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Point-of-Sale System
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Problem Resolution
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Referrals
- Cashier Skills
- Customer Relations
- Stocking
- Friendliness
- Listening
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- English
- Sales
- Filing
- Reporting
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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