Customer Service Representative Jobs in Mansfield, OH
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Remote Customer Support Specialist - Choose your Schedule
- Shiloh, OH (12 miles from Mansfield, OH)
- 1 day ago
- Shiloh, OH (12 miles from Mansfield, OH)
- 1 day ago
Gig Description GigCX Marketplace is partnering with Teleperformance TurboTax, to help millions of people file their taxes smarter each year. A big part of our success comes from our customers'...
Remote WorkRemote Customer Support Specialist - Certification Bonus $
- Ashland, OH (12 miles from Mansfield, OH)
- 1 day ago
- Ashland, OH (12 miles from Mansfield, OH)
- 1 day ago
Gig Description GigCX Marketplace is partnering with Teleperformance TurboTax, to help millions of people file their taxes smarter each year. A big part of our success comes from our customers'...
Remote Work+-----------------------------------------------------------------------+| || || For the right person, what could be more compelling than providing || outstanding customer service and working with...
- Galion, OH (15 miles from Mansfield, OH)
- 3 days ago
- Galion, OH (15 miles from Mansfield, OH)
- 3 days ago
Are you the happiest when you are helping others? Do others count on you because you are dependable and always show up to work? Are you competitive? Do you love to win? Do you work harder than...
Member Service Representative (Part-Time) - Mansfield
- Mansfield, OH
- 5 days ago
- Mansfield, OH
- 5 days ago
To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA,...
- Ashland, OH (12 miles from Mansfield, OH)
- 6 days ago
- Ashland, OH (12 miles from Mansfield, OH)
- 6 days ago
Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates...
Retail Customer Service Cashier
- West Salem, OH (24 miles from Mansfield, OH)
- 9 days ago
- West Salem, OH (24 miles from Mansfield, OH)
- 9 days ago
Req ID: 452817 Address: 10145 Avon Lake Rd. Burbank, OH, 44214 Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k)...
The Customer Service / Cashier is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment. Why...
Customer Service Representative - Bellville Office
- Bellville, OH (10 miles from Mansfield, OH)
- 14 days ago
- Bellville, OH (10 miles from Mansfield, OH)
- 14 days ago
RESPONSIBILITIES Serve customers, prospective customers and bank associates promptly and professionally and in full accordance with Park Promises and Serving More standards. Responsible for...
Lead Customer Service Representative, Full or Part Time
- Ashland, OH (12 miles from Mansfield, OH)
- 14 days ago
- Ashland, OH (12 miles from Mansfield, OH)
- 14 days ago
Store 4705201: 615 Cottage St, Ashland, Ohio 44805 Availability - Shift/Days Flexible Availability Lead Customer Service Representative We want you to join our team as a Customer Service Representative...
Lincare Incorporated Customer Service Rep - Ontario, OH in Mansfield , Ohio This employee communicates with customers for the purposes of answering questions, resolving problems, determining...
Customer Service Rep(02236) - 62 East Main Street
- Shelby, OH (11 miles from Mansfield, OH)
- 24 days ago
- Shelby, OH (11 miles from Mansfield, OH)
- 24 days ago
Company Description Job Description The main requirement for a Domino's Customer Service Representative (CRS) is to have a positive outgoing personality, a clear and highly energetic voice, and he or...
Blood Collection Staff - Customer Service
- Ashland, OH (12 miles from Mansfield, OH)
- 30+ days ago
- Ashland, OH (12 miles from Mansfield, OH)
- 30+ days ago
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human...
Insurance Sales Agent - Customer Service
- Ontario, OH (3 miles from Mansfield, OH)
- 30+ days ago
- Ontario, OH (3 miles from Mansfield, OH)
- 30+ days ago
Sign-On Bonus Opportunity of up to $1,000* Our Perks: Unlimited/Uncapped commission Lucrative incentive sales plans, bonuses and sales contests No Cold Calling- We have a high volume of inbound...
Night Shift Closers: Customer Service / Cashier
- Mansfield, OH
- 30+ days ago
- Mansfield, OH
- 30+ days ago
Looking for adults, 18 years and older, who can work after dinner and late nights. Times vary by restaurant. Schedules can start as early as 4:00pm or later. This shift has a wide variety of shift...
Demographic Data for Mansfield, OH
Moving to Mansfield, OH? Find some basic demographic data about Mansfield, OH below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Mansfield, OH
Highest Education Level
Customer Service Representatives in Mansfield, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Food Service Management
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Point-of-Sale System
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Problem Resolution
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Referrals
- Cashier Skills
- Customer Relations
- Stocking
- Friendliness
- Listening
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- English
- Sales
- Filing
- Reporting
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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