Customer Service Representative Jobs in Lorain, OH
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Store Customer Service Specialist
- Fairview Park, OH (15 miles from Lorain, OH)
- 11 days ago
- Fairview Park, OH (15 miles from Lorain, OH)
- 11 days ago
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
As a Customer Service Representative, you will play an essential part in ensuring that our loyal and new customers receive the best service possible while accessing the financial products they need....
Customer Service Representative
- Westlake, OH (11 miles from Lorain, OH)
- 16 hours ago
- Westlake, OH (11 miles from Lorain, OH)
- 16 hours ago
Customer Service Representative#25-02139 Westlake, OH All On-site Job Description Responsibilities: Accountable for customer facing activities / customer experience, acting as a single point of contact...
Customer Service Representative
- Parma, OH (22 miles from Lorain, OH)
- 17 hours ago
- Parma, OH (22 miles from Lorain, OH)
- 17 hours ago
General Summary As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Representative (Loan Consultant I)
- Middleburg Heights, OH (19 miles from Lorain, OH)
- 1 day ago
- Middleburg Heights, OH (19 miles from Lorain, OH)
- 1 day ago
At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and...
Remote Customer Support Specialist - Choose your Schedule
- North Royalton, OH (23 miles from Lorain, OH)
- 1 day ago
- North Royalton, OH (23 miles from Lorain, OH)
- 1 day ago
Gig Description GigCX Marketplace is partnering with Teleperformance TurboTax, to help millions of people file their taxes smarter each year. A big part of our success comes from our customers'...
Remote WorkRemote Customer Support Specialist - Certification Bonus $
- North Royalton, OH (23 miles from Lorain, OH)
- 1 day ago
- North Royalton, OH (23 miles from Lorain, OH)
- 1 day ago
Gig Description GigCX Marketplace is partnering with Teleperformance TurboTax, to help millions of people file their taxes smarter each year. A big part of our success comes from our customers'...
Remote WorkWFH Customer Support Specialist
- North Royalton, OH (23 miles from Lorain, OH)
- 1 day ago
- North Royalton, OH (23 miles from Lorain, OH)
- 1 day ago
Gig Description GigCX Marketplace is partnering with Teleperformance TurboTax, to help millions of people file their taxes smarter each year. A big part of our success comes from our customers'...
Customer Service Specialist - Delivery
- Cleveland, OH (24 miles from Lorain, OH)
- 1 day ago
- Cleveland, OH (24 miles from Lorain, OH)
- 1 day ago
8am-4:30pm 9am-5:30pm 11am-7:30pm All shifts have a 1-hour unpaid lunch break
Customer Service Representative
- Westlake, OH (11 miles from Lorain, OH)
- 2 days ago
- Westlake, OH (11 miles from Lorain, OH)
- 2 days ago
AppleOne is currently seeking a motivated and professional Customer Service Representative in Westlake, OH....
Customer Service Specialist - Delivery
- Cleveland, OH (24 miles from Lorain, OH)
- 2 days ago
- Cleveland, OH (24 miles from Lorain, OH)
- 2 days ago
8am-4:30pm 9am-5:30pm 11am-7:30pm All shifts have a 1-hour unpaid lunch break RESPONSIBILITIES Responsibilities Complete all delivery exceptions in a timely manner that meets or exceeds the...
Associate Customer Account Representative
- Cleveland, OH (24 miles from Lorain, OH)
- 2 days ago
- Cleveland, OH (24 miles from Lorain, OH)
- 2 days ago
Cleveland-Cliffs Steel has an immediate opportunity for an Associate Customer Account Representative in Cleveland, Ohio. Our Associate Customer Account Representatives are an essential resource...
- Westlake, OH (11 miles from Lorain, OH)
- 2 days ago
- Westlake, OH (11 miles from Lorain, OH)
- 2 days ago
Job Description: Deliver an amazing Customer Service Experience (CSX) by being fully accountable for the end-to-end customer journey, collecting feedback to drive continuous improvement. Be the...
- Berea, OH (16 miles from Lorain, OH)
- 2 days ago
- Berea, OH (16 miles from Lorain, OH)
- 2 days ago
As an Associate Customer Service Representative, you are the first point of contact for our valued customers, embodying our commitment to exceptional service and excellence....
Demographic Data for Lorain, OH
Moving to Lorain, OH? Find some basic demographic data about Lorain, OH below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Lorain, OH
Highest Education Level
Customer Service Representatives in Lorain, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Food Service Management
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Point-of-Sale System
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Referrals
- Cashier Skills
- Customer Relations
- Stocking
- Friendliness
- Listening
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- English
- Sales
- Filing
- Reporting
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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