Customer Service Representative Jobs in Independence, OH

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 235 Jobs

Store Customer Service Specialist

Chesterland, OH (19 miles from Independence, OH)
3 days ago

Chesterland, OH (19 miles from Independence, OH)
3 days ago

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...

Customer Service Representative

Mayfield Heights, OH (11 miles from Independence, OH)
30+ days ago

Mayfield Heights, OH (11 miles from Independence, OH)
30+ days ago

As a Customer Service Representative, you will play an essential part in ensuring that our loyal and new customers receive the best service possible while accessing the financial products they need....

Customer Service Team Member - Tallmadge, OH (OH0713)

Tallmadge, OH (23 miles from Independence, OH)
9 hours ago

Tallmadge, OH (23 miles from Independence, OH)
9 hours ago

Job Details Job Location : Tallmadge, OH Position Type : Full-Time/Part-Time Salary Range : $12.00 Base+Commission/month Travel Percentage : None Job Shift : Any Job Category : Sales Description...

Apple Specialist - Retail Customer Service and Sales - (Seasonal)

Woodmere, OH (9 miles from Independence, OH)
15 hours ago

Woodmere, OH (9 miles from Independence, OH)
15 hours ago

Summary** Posted: Mar 6, 2025 Role Number:**114438158** Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple...

Customer Service Representative

Westlake, OH (15 miles from Independence, OH)
15 hours ago

Westlake, OH (15 miles from Independence, OH)
15 hours ago

Customer Service Representative#25-02139 Westlake, OH All On-site Job Description Responsibilities: Accountable for customer facing activities / customer experience, acting as a single point of contact...

Customer Service Representative

Cuyahoga Falls, OH (19 miles from Independence, OH)
15 hours ago

Cuyahoga Falls, OH (19 miles from Independence, OH)
15 hours ago

General Summary As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....

Customer Service Representative

Akron, OH (24 miles from Independence, OH)
16 hours ago

Akron, OH (24 miles from Independence, OH)
16 hours ago

Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect and optimize businesses of all types and sizes. More than 13,000...

Customer Service Representative (Onsite)

Broadview Heights, OH (5 miles from Independence, OH)
18 hours ago

Broadview Heights, OH (5 miles from Independence, OH)
18 hours ago

Role Overview: Could you be our next Bi-lingual Customer Service Representative? Globe Life is looking for a Bi-lingual Customer Service Representative to join the team!...

Customer Service Representative (Loan Consultant I)

Middleburg Heights, OH (7 miles from Independence, OH)
1 day ago

Middleburg Heights, OH (7 miles from Independence, OH)
1 day ago

At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and...

Seasonal Retail Sales Associate

Kent, OH (24 miles from Independence, OH)
1 day ago

Kent, OH (24 miles from Independence, OH)
1 day ago

What You Will Do All Lowes associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Seasonal Associate,...

Customer Support Specialist - Alarm Systems

Akron, OH (24 miles from Independence, OH)
1 day ago

Akron, OH (24 miles from Independence, OH)
1 day ago

Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000...

Remote Customer Support Specialist - Choose your Schedule

Kent, OH (24 miles from Independence, OH)
1 day ago

Kent, OH (24 miles from Independence, OH)
1 day ago

Gig Description GigCX Marketplace is partnering with Teleperformance TurboTax, to help millions of people file their taxes smarter each year. A big part of our success comes from our customers'...

Remote Work

WFH Customer Support Specialist

Kent, OH (24 miles from Independence, OH)
1 day ago

Kent, OH (24 miles from Independence, OH)
1 day ago

Gig Description GigCX Marketplace is partnering with Teleperformance TurboTax, to help millions of people file their taxes smarter each year. A big part of our success comes from our customers'...

Remote Customer Support Specialist - Certification Bonus $

North Royalton, OH (7 miles from Independence, OH)
1 day ago

North Royalton, OH (7 miles from Independence, OH)
1 day ago

Gig Description GigCX Marketplace is partnering with Teleperformance TurboTax, to help millions of people file their taxes smarter each year. A big part of our success comes from our customers'...

Remote Work

Customer Service Specialist - Delivery

Cleveland, OH (7 miles from Independence, OH)
1 day ago

Cleveland, OH (7 miles from Independence, OH)
1 day ago

8am-4:30pm 9am-5:30pm 11am-7:30pm All shifts have a 1-hour unpaid lunch break

View all 235 jobs

Demographic Data for Independence, OH

Moving to Independence, OH? Find some basic demographic data about Independence, OH below.

Median Age

Average Household Income

Home Value vs Household Income in Independence, OH

Local

National

Total Population

20,664

Number of Businesses

1,299

City Size

Medium

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Enhance representative productivity with Customer Service workspace

With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....

Service representative collaboration in Dynamics 365 Customer Service

Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...

Enhance service representative productivity and personalization in Omnichannel for Customer Service

With Omnichannel for Customer Service, organizations can offer support across multiple channels and can engage multiple customers simultaneously through dedicated sessions. This feature ensures...

Title Synonyms

Users interested in this job title also searched for the following job titles

Salary for Customer Service Representative Jobs in Independence, OH

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in Independence, OH offer the following education background

Bachelor's Degree

30.8%

High School or GED

27.4%

Associate's Degree

16.1%

Vocational Degree or Certification

12.9%

Master's Degree

7.9%

Some College

2.9%

Some High School

1.0%

Doctorate Degree

0.9%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Independence, OH

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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