Customer Service Representative Jobs in Dover, OH
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Store Customer Service Specialist
- Millersburg, OH (20 miles from Dover, OH)
- 11 days ago
- Millersburg, OH (20 miles from Dover, OH)
- 11 days ago
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
Bilingual Customer Service Representative
- Canton, OH (17 miles from Dover, OH)
- 4 hours ago
- Canton, OH (17 miles from Dover, OH)
- 4 hours ago
Description Monday-Friday (9:30am-6pm) Fully Onsite -Handle calls and emails from parents, guardians, and users of the platform -80% of day will be email correspondence and 20% will be telephonic...
Seasonal Retail Sales Associate
- Massillon, OH (18 miles from Dover, OH)
- 1 day ago
- Massillon, OH (18 miles from Dover, OH)
- 1 day ago
What You Will Do All Lowes associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Seasonal Associate,...
Customer Support Specialist - Alarm Systems
- Canton, OH (17 miles from Dover, OH)
- 1 day ago
- Canton, OH (17 miles from Dover, OH)
- 1 day ago
Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000...
Remote Customer Support Specialist - Certification Bonus $
- Massillon, OH (18 miles from Dover, OH)
- 1 day ago
- Massillon, OH (18 miles from Dover, OH)
- 1 day ago
Gig Description GigCX Marketplace is partnering with Teleperformance TurboTax, to help millions of people file their taxes smarter each year. A big part of our success comes from our customers'...
Remote WorkRemote Customer Support Specialist - Choose your Schedule
- New Philadelphia, OH (6 miles from Dover, OH)
- 1 day ago
- New Philadelphia, OH (6 miles from Dover, OH)
- 1 day ago
Gig Description GigCX Marketplace is partnering with Teleperformance TurboTax, to help millions of people file their taxes smarter each year. A big part of our success comes from our customers'...
Remote WorkWFH Customer Support Specialist
- New Philadelphia, OH (6 miles from Dover, OH)
- 1 day ago
- New Philadelphia, OH (6 miles from Dover, OH)
- 1 day ago
Gig Description GigCX Marketplace is partnering with Teleperformance TurboTax, to help millions of people file their taxes smarter each year. A big part of our success comes from our customers'...
Sign Maker / Customer Service OMJST
- New Philadelphia, OH (6 miles from Dover, OH)
- 5 days ago
- New Philadelphia, OH (6 miles from Dover, OH)
- 5 days ago
T-599-10 Job Title: Sign Maker / Customer Service Worksite Location: New Philadelphia, Ohio 44663 Number of Job Openings: 1 To apply for this position, APPLY DIRECT W/ RESUME to employer by email...
- Massillon, OH (18 miles from Dover, OH)
- 6 days ago
- Massillon, OH (18 miles from Dover, OH)
- 6 days ago
Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates...
Customer Account Representative
- Massillon, OH (18 miles from Dover, OH)
- 6 days ago
- Massillon, OH (18 miles from Dover, OH)
- 6 days ago
Ready to do your best work? Interested in a minimum starting hourly rate of $13.73 per hour - $16.15 per hour? Why should I apply in just a few clicks? Paid Time Off and Sunday Off -- We are...
Seasonal Customer Service Representative / Teller
- Sugarcreek, OH (11 miles from Dover, OH)
- 6 days ago
- Sugarcreek, OH (11 miles from Dover, OH)
- 6 days ago
A Seasonal CSR/Teller is a position for summers and holidays, working on average 36-40 per week. The individual will provide support to the banking centers by maintaining a cash drawer, assisting...
Service Dispatch - Customer Service
- Canton, OH (17 miles from Dover, OH)
- 7 days ago
- Canton, OH (17 miles from Dover, OH)
- 7 days ago
Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect and optimize businesses of all types and sizes. More than 13,000...
Customer Service Team Member - Canton, OH (OH0712)
- Canton, OH (17 miles from Dover, OH)
- 8 days ago
- Canton, OH (17 miles from Dover, OH)
- 8 days ago
Job Details Job Location : Canton, OH Position Type : Full-Time/Part-Time Salary Range : $12.00 Base+Commission/month Travel Percentage : None Job Shift : Any Job Category : Sales Description Are...
Customer Service Representative
- North Canton, OH (20 miles from Dover, OH)
- 8 days ago
- North Canton, OH (20 miles from Dover, OH)
- 8 days ago
Adecco is currently seeking a Warehouse Customer Service Representative for an engineering and manufacturer headquartered in North Canton, OH....
Customer Service Representative - New Philadelphia Banking Ctr
- New Philadelphia, OH (6 miles from Dover, OH)
- 8 days ago
- New Philadelphia, OH (6 miles from Dover, OH)
- 8 days ago
The Commercial & Savings Bank (CSB) has been an independent community bank for 145 years, with 17 locations across Holmes, Medina, Stark, Tuscarawas, and Wayne counties. CSB is recognized as a top...
Demographic Data for Dover, OH
Moving to Dover, OH? Find some basic demographic data about Dover, OH below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Dover, OH
Highest Education Level
Customer Service Representatives in Dover, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Food Service Management
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Point-of-Sale System
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Referrals
- Cashier Skills
- Customer Relations
- Stocking
- Friendliness
- Listening
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- English
- Sales
- Filing
- Reporting
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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