Customer Service Representative Jobs in Akron, OH
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Team Member - Tallmadge, OH (OH0713)
- Tallmadge, OH (6 miles from Akron, OH)
- 5 hours ago
- Tallmadge, OH (6 miles from Akron, OH)
- 5 hours ago
Job Details Job Location : Tallmadge, OH Position Type : Full-Time/Part-Time Salary Range : $12.00 Base+Commission/month Travel Percentage : None Job Shift : Any Job Category : Sales Description...
Customer Service Representative
- Cuyahoga Falls, OH (7 miles from Akron, OH)
- 11 hours ago
- Cuyahoga Falls, OH (7 miles from Akron, OH)
- 11 hours ago
General Summary As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
Customer Service Representative
- Uniontown, OH (7 miles from Akron, OH)
- 11 hours ago
- Uniontown, OH (7 miles from Akron, OH)
- 11 hours ago
Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect and optimize businesses of all types and sizes. More than 13,000...
Customer Service Representative (Onsite)
- Broadview Heights, OH (20 miles from Akron, OH)
- 13 hours ago
- Broadview Heights, OH (20 miles from Akron, OH)
- 13 hours ago
Role Overview: Could you be our next Bi-lingual Customer Service Representative? Globe Life is looking for a Bi-lingual Customer Service Representative to join the team!...
Seasonal Retail Sales Associate
- Kent, OH (12 miles from Akron, OH)
- 1 day ago
- Kent, OH (12 miles from Akron, OH)
- 1 day ago
What You Will Do All Lowes associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Seasonal Associate,...
Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000...
Remote Customer Support Specialist - Choose your Schedule
- Kent, OH (12 miles from Akron, OH)
- 1 day ago
- Kent, OH (12 miles from Akron, OH)
- 1 day ago
Gig Description GigCX Marketplace is partnering with Teleperformance TurboTax, to help millions of people file their taxes smarter each year. A big part of our success comes from our customers'...
Remote WorkWFH Customer Support Specialist
- Kent, OH (12 miles from Akron, OH)
- 1 day ago
- Kent, OH (12 miles from Akron, OH)
- 1 day ago
Gig Description GigCX Marketplace is partnering with Teleperformance TurboTax, to help millions of people file their taxes smarter each year. A big part of our success comes from our customers'...
Remote Customer Support Specialist - Certification Bonus $
- North Royalton, OH (21 miles from Akron, OH)
- 1 day ago
- North Royalton, OH (21 miles from Akron, OH)
- 1 day ago
Gig Description GigCX Marketplace is partnering with Teleperformance TurboTax, to help millions of people file their taxes smarter each year. A big part of our success comes from our customers'...
Remote WorkCustomer Service - TurboTax Product - NO Tax Experience Necessary!
- Ravenna, OH (20 miles from Akron, OH)
- 1 day ago
- Ravenna, OH (20 miles from Akron, OH)
- 1 day ago
Gig Description GigCX Marketplace is partnering with Teleperformance TurboTax, to help millions of people file their taxes smarter each year. A big part of our success comes from our customers'...
Customer Service Partner (Streetsboro, OH)
- Kent, OH (12 miles from Akron, OH)
- 1 day ago
- Kent, OH (12 miles from Akron, OH)
- 1 day ago
Customer Service Partner (Streetsboro, OH)LOCATION:Streetsboro, OH, US, 44241REQ ID:48028If you are a current employee click here to apply.Sealed Air designs and delivers packaging solutions that...
Join the LKQ Family! We're looking for motivated individuals to join our team at LKQ Corporation. With opportunities for growth, competitive benefits, and a supportive work environment, LKQ is the...
- Solon, OH (24 miles from Akron, OH)
- 2 days ago
- Solon, OH (24 miles from Akron, OH)
- 2 days ago
Requirements To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The competencies listed below are representative of the knowledge, skill...
Customer Service - Self Storage Manager
- Tallmadge, OH (6 miles from Akron, OH)
- 3 days ago
- Tallmadge, OH (6 miles from Akron, OH)
- 3 days ago
Job Description Our Property Managers get to work independently at multiple locations; spending time both inside and outside We assess customer storage needs and make suggestions, including...
Lead Retail Customer Service Associate
- Medina, OH (19 miles from Akron, OH)
- 4 days ago
- Medina, OH (19 miles from Akron, OH)
- 4 days ago
POSITION SUMMARY: The Lead Consultant is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping, and consistently delivers a positive customer...
Demographic Data for Akron, OH
Moving to Akron, OH? Find some basic demographic data about Akron, OH below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Akron, OH
Highest Education Level
Customer Service Representatives in Akron, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Food Service Management
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Point-of-Sale System
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Problem Resolution
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Referrals
- Cashier Skills
- Customer Relations
- Stocking
- Friendliness
- Listening
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- English
- Sales
- Filing
- Reporting
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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