Customer Service Representative Jobs in Grand Forks, ND
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and...
This position works closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. In this...
By clicking the Apply button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with...
This position works closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. In this...
Customer Service Rep(01851) - 2705 S Washington St
- Grand Forks, ND
- 23 days ago
- Grand Forks, ND
- 23 days ago
Domino's Pizza is looking for customer service representatives/pizza makers for our growing team....
Store - GRAND FORKS, NDDeliver friendly customer service, help customers shop our store, and find what theyre looking for. Ensure all customers receive a fast and friendly checkout experience....
Post Customer Service Representative Job Category: Tellers Requisition Number: CUSTO001697 Posting Details Posted: March 21, 2025 Full-Time Locations Grand Forks, ND 58201, USA Job Details Description...
Do you love sports, fitness, fashion or the outdoors? SCHEELS can turn your passion into a rewarding career through our extensive business and product training. SCHEELS is a leader in the sporting...
Retail Customer Service Associate
- East Grand Forks, MN (12 miles from Grand Forks, ND)
- 30+ days ago
- East Grand Forks, MN (12 miles from Grand Forks, ND)
- 30+ days ago
... Want to make a lot of peoples day? Our Member Frontline Cashier Associates are the heart of our front end. You play a major role in how our members feel in the club and when they leave. You...
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Customer Support Specialist I - Grand Forks
- Grand Forks, ND
- 45+ days ago
- Grand Forks, ND
- 45+ days ago
Love-To-Haves: Previous call center experience Bonus points for tool and equipment industry knowledge Acme Tools is an equal opportunity employer. Want to learn more about this position?...
Teller / Customer Service Representative - Part-Time (15-19 hrs/wk)
- Grand Forks, ND
- 45+ days ago
- Grand Forks, ND
- 45+ days ago
Location Grand Forks South Washington Job Description: Explore Your Future with Gate City Bank Grand Forks South Washington! Are you passionate about delivering exceptional customer service and...
Teller / Customer Service Representative - Part-Time (15-19 hours/week)
- Grand Forks, ND
- 45+ days ago
- Grand Forks, ND
- 45+ days ago
Location Grand Forks Downtown Job Description: Join the Gate City Bank Team at Grand Forks Downtown! Are you ready to make a difference in the financial lives of others while growing your career?...
Customer Service Representative Reports to: Club Manager Status: Full Time/Part Time/Non-Supervisor/Non-Exempt Job Summary Responsible for new member sales and creating a positive member experience...
Love-To-Haves: Previous call center experience Bonus points for tool and equipment industry knowledge Acme Tools is an equal opportunity employer. Want to learn more about this position?...
Demographic Data for Grand Forks, ND
Moving to Grand Forks, ND? Find some basic demographic data about Grand Forks, ND below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Grand Forks, ND
Highest Education Level
Customer Service Representatives in Grand Forks, ND offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Scanning
- Referrals
- Customer Relations
- Stocking
- Listening
- Telephone Skills
- Retail
- Friendliness
- High School Diploma
- Military Background
- Driving
- Written Communication
- Spanish
- Reporting
- Multitasking
- Filing
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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