Customer Service Representative Jobs in Grand Forks, ND
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Role Specific Information Job Description About the Role In this role, you will deliver excellent customer service in point of sale and customer services processes while focusing on consistent...
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Love-To-Haves: Previous call center experience Bonus points for tool and equipment industry knowledge Acme Tools is an equal opportunity employer. Want to learn more about this position?...
Customer Service Representative $18/hr + Express Employment is partnering with a local business to fill a Front Office Customer Representative Position....
About the Role: Express Employment has an excellent opportunity for a customer service-driven professional to join a local office! We're looking for an individual with a friendly and energetic...
Teller / Customer Service Representative - Part-Time (15-19 hours/week)
- Grand Forks, ND
- 19 days ago
- Grand Forks, ND
- 19 days ago
Location Grand Forks Downtown Job Description: Join the Gate City Bank Team at Grand Forks Downtown! Are you ready to make a difference in the financial lives of others while growing your career?...
Customer Service Representative Reports to: Club Manager Status: Full Time/Part Time/Non-Supervisor/Non-Exempt Job Summary Responsible for new member sales and creating a positive member experience...
Love-To-Haves: Previous call center experience Bonus points for tool and equipment industry knowledge Acme Tools is an equal opportunity employer. Want to learn more about this position?...
The Store Route Driver is responsible for pulling parts for, delivering parts to and picking up part from specific customers, other stores, and/or customer sites. The route driver is responsible...
Part Time CLUB Customer Service Outfitter
- East Grand Forks, MN (12 miles from Grand Forks, ND)
- 45+ days ago
- East Grand Forks, MN (12 miles from Grand Forks, ND)
- 45+ days ago
POSITION SUMMARY: The CLUB Customer Service Outfitter provides world class customer service for our guests while presenting customers with the benefits of becoming a CLUB Member. The CLUB...
Customer Service Representative Saturday and Sunday
- Grand Forks, ND
- 60+ days ago
- Grand Forks, ND
- 60+ days ago
Essential Duties and Responsibilities Customer Service Representative greets members, prospective members and guests, providing exceptional customer service....
Customer Service Rep(01881) - 801 S 42nd St.
- Grand Forks, ND
- 60+ days ago
- Grand Forks, ND
- 60+ days ago
Domino's Pizza is looking for customer service representatives/pizza makers for our growing team....
Customer Service Representative Nights and Weekend
- Grand Forks, ND
- 90+ days ago
- Grand Forks, ND
- 90+ days ago
Essential Duties and Responsibilities Customer Service Representative greets members, prospective members and guests, providing exceptional customer service....
Customer Service Rep(01852) - 400 A Ave
- Emerado, ND (11 miles from Grand Forks, ND)
- 90+ days ago
- Emerado, ND (11 miles from Grand Forks, ND)
- 90+ days ago
Domino's Pizza is looking for customer service representatives/pizza makers for our growing team....
Customer Service Rep(01851) - 2705 S Washington St
- Grand Forks, ND
- 90+ days ago
- Grand Forks, ND
- 90+ days ago
Domino's Pizza is looking for customer service representatives/pizza makers for our growing team....
Demographic Data for Grand Forks, ND
Moving to Grand Forks, ND? Find some basic demographic data about Grand Forks, ND below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Grand Forks, ND
Highest Education Level
Customer Service Representatives in Grand Forks, ND offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Food Service Management
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Point-of-Sale System
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Problem Resolution
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Referrals
- Cashier Skills
- Customer Relations
- Stocking
- Friendliness
- Listening
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- English
- Sales
- Filing
- Reporting
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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