Customer Service Representative Jobs in North Dakota
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
Customer Service Representative-Bismarck ND - Urgently Hiring
- Bismarck, ND
- 6 hours ago
- Bismarck, ND
- 6 hours ago
Customer Service Representative $18/hr + Express Employment is partnering with a local business to fill a Front Office Customer Representative Position....
Your Responsibilities Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns....
Remote WorkJob Title: Customer Service Representative Reports to: Club Manager Status: Full Time/Part Time/Non-Supervisor/Non-Exempt Job Summary Responsible for new member sales and creating a positive member...
Associate Customer Service Representative (Remote - April 2025)
- Fargo, ND
- 21 hours ago
- Fargo, ND
- 21 hours ago
All about us You likely know us as an insurance company, but that’s just a portion of what we do! Hundreds of thousands of North Dakotans trust us to provide them with personalized service and...
Remote WorkOverview Come and work for Envoy Air, an American Airlines Group Company, at Hector International Airport and watch your career take off! You will join a stable, FUN, secure, and fast-growing team...
Wilson Language Training Customer Success Specialist in Bismarck , North Dakota Customer Success Specialist Department: Customer Experience Location: Here at Wilson Language Training, we are...
Role Specific Information Job Description About the Role In this role, you will deliver excellent customer service in point of sale and customer services processes while focusing on consistent...
Customer Service Representative Reports to: Club Manager Status: Full Time/Part Time/Non-Supervisor/Non-Exempt Job Summary Responsible for new member sales and creating a positive member experience...
Customer Service Representative Reports to: Club Manager Status: Full Time/Part Time/Non-Supervisor/Non-Exempt Job Summary Responsible for new member sales and creating a positive member experience...
Team Lead, Customer Service (Must Have Prior Pharmacy & Medical Benefits Knowledge)
- Bismarck, ND
- 3 days ago
- Bismarck, ND
- 3 days ago
Collaboration Opportunities: Team Leads work directly with our Supervisors and Customer Service Representatives (CSR's) to assist with providing support to health plan members, providers and/or their...
WindStream Communications Analyst II-Customer Service in Bismarck , North Dakota Kinetic is a premier internet solutions provider on a mission to deliver ultra-fast, reliable internet to consumers...
584022220, USA Job Details Description We have an opening for a Customer Service Representative at our Customer Service Center in Jamestown, ND....
Customer Service Representative $18/hr + Express Employment is partnering with a local business to fill a Front Office Customer Representative Position....
Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means youre empowered to make decisions, find solutions and receive...
Demographic Data for North Dakota
Moving to North Dakota? Find some basic demographic data about North Dakota below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in North Dakota
Highest Education Level
Customer Service Representatives in North Dakota offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Food Service Management
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Point-of-Sale System
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Problem Resolution
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Referrals
- Cashier Skills
- Customer Relations
- Stocking
- Friendliness
- Listening
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- English
- Sales
- Filing
- Reporting
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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