Customer Service Representative Jobs in Wilmington, NC
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Service Representative....
Customer Service Associate - Temporary
- Leland, NC (7 miles from Wilmington, NC)
- 3 days ago
- Leland, NC (7 miles from Wilmington, NC)
- 3 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service - Dispatch - HVAC A Plus - Immediate Do you excel in Customer Service? Do you have Dispatch experience, or willing to learn? Do you have HVAC experience, this is a plus!!! Either...
Customer Service Representatives en sure delivery of excellent customer service through fast and accurate communication and coordinating with other departments to resolve inquires....
Customer Service Representative, Full or Part Time
- Castle Hayne, NC (6 miles from Wilmington, NC)
- 4 days ago
- Castle Hayne, NC (6 miles from Wilmington, NC)
- 4 days ago
Store 2720915: 5717 Castle Hayne Rd, Castle Hayne, North Carolina 28429 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service...
About O2 Fitness: O2 Fitness offers the best in fitness equipment, personal training and group exercise throughout the Carolinas. We promise to provide a welcoming, motivating and clean...
Veritas HHS seeks a Customer Service Representative for New Hanover Child Support Services office located in Wilmington, NC....
Transportation Customer Service - Seasonal
- Southport, NC (21 miles from Wilmington, NC)
- 8 days ago
- Southport, NC (21 miles from Wilmington, NC)
- 8 days ago
Completes various reports in a timely manner.Reports to Lead Customer Service Representative....
POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and...
Service Representative at our Wilmington, NC facility....
Location: 29 Van Campen Blvd Ste 113/115, Wilmington, North Carolina 28403 United States of America Have you ever wished the open road could be your office? If so, then consider becoming U-Haul...
Customer Service Representative
- Castle Hayne, NC (6 miles from Wilmington, NC)
- 10 days ago
- Castle Hayne, NC (6 miles from Wilmington, NC)
- 10 days ago
service representatives....
6022 - Wilmington - 6030 Market Street, Wilmington, North Carolina, 28405 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic...
Ready to do your best work? Interested in a minimum starting hourly rate of $13.01 per hour - $15.30 per hour? Why should I apply in just a few clicks? Paid Time Off and Sunday Off -- We are...
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Demographic Data for Wilmington, NC
Moving to Wilmington, NC? Find some basic demographic data about Wilmington, NC below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Wilmington, NC
Highest Education Level
Customer Service Representatives in Wilmington, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Scanning
- Referrals
- Customer Relations
- Stocking
- Listening
- Telephone Skills
- Retail
- Friendliness
- High School Diploma
- Military Background
- Driving
- Written Communication
- Spanish
- Reporting
- Multitasking
- Filing
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
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