Customer Service Representative Jobs in Matthews, NC
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Store Customer Service Specialist
- Charlotte, NC (13 miles from Matthews, NC)
- 6 days ago
- Charlotte, NC (13 miles from Matthews, NC)
- 6 days ago
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
- Monroe, NC (8 miles from Matthews, NC)
- 8 days ago
- Monroe, NC (8 miles from Matthews, NC)
- 8 days ago
As the team at Zaxby's expands, we're saving a seat for you! To our guests, Zaxby's is more than just a place to eat - it's a place to have fun, spend time with friends, and enjoy great food. To...
SBAF Senior Customer Service Representative
- Charlotte, NC (13 miles from Matthews, NC)
- 5 hours ago
- Charlotte, NC (13 miles from Matthews, NC)
- 5 hours ago
About this role: Wells Fargo is seeking a Senior Customer Success Representative in Small Business Customer Care as part of Consumer and Small Business Banking. Learn more about the career areas...
Customer Service Representative (Bilingual)
- Charlotte, NC (13 miles from Matthews, NC)
- 9 hours ago
- Charlotte, NC (13 miles from Matthews, NC)
- 9 hours ago
Job Details Job Location : Parks Chevrolet Charlotte - Charlotte, NC Position Type : Full Time Education Level : Not Specified Salary Range : Undisclosed Job Shift : Day Shift Job Category :...
Customer Service Associate Job Rock Hill, SC
- Rock Hill, SC (22 miles from Matthews, NC)
- 9 hours ago
- Rock Hill, SC (22 miles from Matthews, NC)
- 9 hours ago
Apply Now Why Youll Love This Job Do you love interacting with people? Are you enthusiastic about helping others? If so our, part-time Customer Service Associate at Zips Car Wash located at 2178...
Banking Customer Service Representative
- Charlotte, NC (13 miles from Matthews, NC)
- 9 hours ago
- Charlotte, NC (13 miles from Matthews, NC)
- 9 hours ago
We’re seeking Customer Service Representatives for the Credit Card Department in Charlotte, NC. This is a 6-month contract-to-hire opportunity with a leading financial institution....
Wealth Alternatives Client Service Associate
- Charlotte, NC (13 miles from Matthews, NC)
- 18 hours ago
- Charlotte, NC (13 miles from Matthews, NC)
- 18 hours ago
Client Service Associate, AVP, will partner closely with product, distribution, operations, technology, shareholder services and others (including 3rd Party Transfer Agents, Fund Administrators &...
Customer Service Management Assistant
- Charlotte, NC (13 miles from Matthews, NC)
- 18 hours ago
- Charlotte, NC (13 miles from Matthews, NC)
- 18 hours ago
Supervise up to 120 associates in the Customer Service Department [cashiers, baggers, customer service clerks] and accounting office. Is responsible for assisting the Department Manager with the...
Digital Customer Service Associate
- Concord, NC (22 miles from Matthews, NC)
- 18 hours ago
- Concord, NC (22 miles from Matthews, NC)
- 18 hours ago
About the role As a Digital Customer Service Associate supporting our online customer base, you assist both the in-store order pick-up and curbside delivery process. You play an essential role in...
Customer Service Representative
- Charlotte, NC (13 miles from Matthews, NC)
- 19 hours ago
- Charlotte, NC (13 miles from Matthews, NC)
- 19 hours ago
We are seeking a motivated and detail-oriented Customer Service Representative to join our team....
- Charlotte, NC (13 miles from Matthews, NC)
- 1 day ago
- Charlotte, NC (13 miles from Matthews, NC)
- 1 day ago
Does this position interest you? You should apply even if you dont match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're...
- Paw Creek, NC (19 miles from Matthews, NC)
- 1 day ago
- Paw Creek, NC (19 miles from Matthews, NC)
- 1 day ago
Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect and optimize businesses of all types and sizes. More than 13,000...
- Monroe, NC (8 miles from Matthews, NC)
- 1 day ago
- Monroe, NC (8 miles from Matthews, NC)
- 1 day ago
As the team at Zaxby's expands, we're saving a seat for you! To our guests, Zaxby's is more than just a place to eat - it's a place to have fun, spend time with friends, and enjoy great food. To...
- Charlotte, NC (13 miles from Matthews, NC)
- 1 day ago
- Charlotte, NC (13 miles from Matthews, NC)
- 1 day ago
We are seeking a highly organized and customer-focused Customer Experience Representative to manage customer inquiries and orders, resolve complaints, and provide timely, effective support. The...
Customer Service Representative (Bilingual: Spanish/English) On-Site
- Charlotte, NC (13 miles from Matthews, NC)
- 1 day ago
- Charlotte, NC (13 miles from Matthews, NC)
- 1 day ago
Job Title: Customer Service Representative (Bilingual: Spanish/English) On-Site Job Description El representante de servicio al cliente bilingue interactua con los clientes a traves de llamadas entrantes...
Demographic Data for Matthews, NC
Moving to Matthews, NC? Find some basic demographic data about Matthews, NC below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Matthews, NC
Highest Education Level
Customer Service Representatives in Matthews, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Food Service Management
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Point-of-Sale System
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Problem Resolution
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Energetic
- Referrals
- Cashier Skills
- Customer Relations
- Stocking
- Friendliness
- Listening
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- English
- Sales
- Filing
- Reporting
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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