Customer Service Representative Jobs in Hickory, NC
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service/Inbound Sales Representative (On-Site)
- Lenoir, NC (14 miles from Hickory, NC)
- 12 hours ago
- Lenoir, NC (14 miles from Hickory, NC)
- 12 hours ago
Customer Service/Inbound Sales Representative (On-Site) Job Description The Customer Service/Inbound Sales Representative position interfaces with customers via inbound calls, outbound calls, or...
- Lincolnton, NC (21 miles from Hickory, NC)
- 1 day ago
- Lincolnton, NC (21 miles from Hickory, NC)
- 1 day ago
Customer Service Specialist. Nesco Resource has an immediate need for a Customer Service Specialist in the Lincolnton NC area. Responsible for overseeing the customer service department and...
Ready to do your best work? Interested in a minimum starting hourly rate of $13.73 per hour - $16.15 per hour? Why should I apply in just a few clicks? Paid Time Off and Sunday Off -- We are...
Customer Service Representative
- Conover, NC (7 miles from Hickory, NC)
- 6 days ago
- Conover, NC (7 miles from Hickory, NC)
- 6 days ago
Store 2723025: 1612 Conover Blvd E, Conover, North Carolina 28613 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates...
Terminix Service Inc in Hickory NC has the opportunity to add a member to the office team for a full time Administrative - Customer Care Specialist. Apply for this job if: You're comfortable...
- Conover, NC (7 miles from Hickory, NC)
- 10 days ago
- Conover, NC (7 miles from Hickory, NC)
- 10 days ago
Our client, which is one of the largest employers in Conover, NC is seeking a Customer Service Representative to join their team....
Manufacturing Customer Service Rep
- Conover, NC (7 miles from Hickory, NC)
- 11 days ago
- Conover, NC (7 miles from Hickory, NC)
- 11 days ago
We are looking for a Customer Service Representative for a manufacturing facility! Key Responsibilities: Receive and enter all orders verbal, faxed or e-mailed. Handle all inquiries/problems....
Customer Service Associate Job
- Lincolnton, NC (21 miles from Hickory, NC)
- 13 days ago
- Lincolnton, NC (21 miles from Hickory, NC)
- 13 days ago
Apply Now Why You'll Love This Job Do you love interacting with people? Are you enthusiastic about helping others? If so our, part-time Customer Service Associate at Zips Car Wash located at 2116...
Customer Service Associate - Immediate Openings compensation: To be discussed. Job Decription: Engage with construction workers in high-traffic areas such as job sites, coffee shops, bars,...
Customer Service Associate Job Lincolnton, NC
- Lincolnton, NC (21 miles from Hickory, NC)
- 15 days ago
- Lincolnton, NC (21 miles from Hickory, NC)
- 15 days ago
Apply Now Why Youll Love This Job Do you love interacting with people? Are you enthusiastic about helping others? If so our, part-time Customer Service Associate at Zips Car Wash located at 2116...
Does this position interest you? You should apply even if you dont match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're...
- Lincolnton, NC (21 miles from Hickory, NC)
- 21 days ago
- Lincolnton, NC (21 miles from Hickory, NC)
- 21 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Rep(08949) - 821 w main ave
- Taylorsville, NC (12 miles from Hickory, NC)
- 27 days ago
- Taylorsville, NC (12 miles from Hickory, NC)
- 27 days ago
Company Description Job Description phone answering cleaning positive energy Qualifications Additional Information All your information will be kept confidential according to EEO guidelines.
- Conover, NC (7 miles from Hickory, NC)
- 29 days ago
- Conover, NC (7 miles from Hickory, NC)
- 29 days ago
As the team at Zaxby's expands, we're saving a seat for you! To our guests, Zaxby's is more than just a place to eat - it's a place to have fun, spend time with friends, and enjoy great food. To...
Demographic Data for Hickory, NC
Moving to Hickory, NC? Find some basic demographic data about Hickory, NC below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Hickory, NC
Highest Education Level
Customer Service Representatives in Hickory, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Food Service Management
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Point-of-Sale System
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Problem Resolution
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Referrals
- Cashier Skills
- Customer Relations
- Stocking
- Friendliness
- Listening
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- English
- Sales
- Filing
- Reporting
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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