Customer Service Representative Jobs in Gastonia, NC
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
- Charlotte, NC (22 miles from Gastonia, NC)
- 22 hours ago
- Charlotte, NC (22 miles from Gastonia, NC)
- 22 hours ago
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to...
Client Service Representative, National Accounts
- Charlotte, NC (22 miles from Gastonia, NC)
- 23 hours ago
- Charlotte, NC (22 miles from Gastonia, NC)
- 23 hours ago
Job Responsibilities and Requirements The Client Service Representative, National Accounts works closely with the National Client Managers, Account Consultants and their leadership, as a liaison...
Customer Service Representative
- Belmont, NC (11 miles from Gastonia, NC)
- 1 day ago
- Belmont, NC (11 miles from Gastonia, NC)
- 1 day ago
Store 2723957: 6441 Wilkinson Blvd, Belmont, North Carolina 28012 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
- Charlotte, NC (22 miles from Gastonia, NC)
- 1 day ago
- Charlotte, NC (22 miles from Gastonia, NC)
- 1 day ago
Our client, a recognized leader in healthcare innovation, is seeking a Customer Care Advocate to join their dynamic Customer Support team. In this role, youll provide essential support to patients...
Full Time Assistant Customer Service Manager DLT
- Charlotte, NC (22 miles from Gastonia, NC)
- 1 day ago
- Charlotte, NC (22 miles from Gastonia, NC)
- 1 day ago
Supervise up to 120 associates in the Customer Service Department [cashiers, baggers, customer service clerks] and accounting office. Is responsible for assisting the Department Manager with the...
Customer Service Representative - Medical Scheduler (Remote)
- Charlotte, NC (22 miles from Gastonia, NC)
- 1 day ago
- Charlotte, NC (22 miles from Gastonia, NC)
- 1 day ago
Be the next: Customer Service Representative - Medical Scheduler (Remote) Premier NX is the expert in providing Customer Experience Solutions....
Remote WorkCustomer Service-Apparel (PM) Tutu Park Mall
- Charlotte, NC (22 miles from Gastonia, NC)
- 1 day ago
- Charlotte, NC (22 miles from Gastonia, NC)
- 1 day ago
Job Description Provides "World Class" Member Service by surprising and delighting our members every day. Ensures basic and seasonal replenishment and merchandising and operational programs are...
Customer Experience Coordinator - Charlotte, NC
- Charlotte, NC (22 miles from Gastonia, NC)
- 1 day ago
- Charlotte, NC (22 miles from Gastonia, NC)
- 1 day ago
WHO WE ARE VEG is a rapidly growing emergency company with hospital locations across the United States. Our mission is helping people and their pets when they need it most. We are revolutionizing...
Pharmacy Customer Service Associate
- Charlotte, NC (22 miles from Gastonia, NC)
- 2 days ago
- Charlotte, NC (22 miles from Gastonia, NC)
- 2 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Representative
- Charlotte, NC (22 miles from Gastonia, NC)
- 2 days ago
- Charlotte, NC (22 miles from Gastonia, NC)
- 2 days ago
Customer Service Representative 3 month contract Monday - Friday 9 AM - 6 PM Hybrid (3 days onsite/2 days remote) after training Covers jobs providing high levels of general support to relationship...
Customer Service Representative
- Charlotte, NC (22 miles from Gastonia, NC)
- 2 days ago
- Charlotte, NC (22 miles from Gastonia, NC)
- 2 days ago
Role Description Tanatex Chemicals USA is looking for a self-motivated customer service representative in our Charlotte NC office....
Customer Service Representative
- Charlotte, NC (22 miles from Gastonia, NC)
- 2 days ago
- Charlotte, NC (22 miles from Gastonia, NC)
- 2 days ago
Our company is immediately seeking a positive, fast-paced Customer Service Representative for our office in Charlotte....
Pharmacy Customer Service Associate
- Fort Mill, SC (19 miles from Gastonia, NC)
- 2 days ago
- Fort Mill, SC (19 miles from Gastonia, NC)
- 2 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Rep(07273) - 1714 Gold Hill Road
- Fort Mill, SC (19 miles from Gastonia, NC)
- 2 days ago
- Fort Mill, SC (19 miles from Gastonia, NC)
- 2 days ago
As a Customer Service Representative, you will be responsible for taking orders, making pizzas, and giving customers the best experience possible....
Customer Service Representative
- Charlotte, NC (22 miles from Gastonia, NC)
- 3 days ago
- Charlotte, NC (22 miles from Gastonia, NC)
- 3 days ago
Business Development Center - HIC Location: 6030 East Independence Blvd, Charlotte, North Carolina 28212 Are you looking to build a professional career with a company whose strong culture of...
Demographic Data for Gastonia, NC
Moving to Gastonia, NC? Find some basic demographic data about Gastonia, NC below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Gastonia, NC
Highest Education Level
Customer Service Representatives in Gastonia, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Scanning
- Referrals
- Customer Relations
- Stocking
- Listening
- Telephone Skills
- Retail
- Friendliness
- High School Diploma
- Military Background
- Driving
- Spanish
- Reporting
- Multitasking
- Filing
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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