Customer Service Representative Jobs in Watertown, NY
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Account Representative
- Carthage, NY (17 miles from Watertown, NY)
- 14 hours ago
- Carthage, NY (17 miles from Watertown, NY)
- 14 hours ago
Ready to do your best work? Interested in a minimum starting hourly rate of $15 per hour - $17 per hour? Why should I apply in just a few clicks? Paid Time Off and Sunday Off -- We are Closed!...
What You'll Do: As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build loyal customers by using product knowledge and...
Overview What Youll Do: As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build loyal customers by using product...
Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates...
Overview Scope of Responsibilities: Responsible for Receptionist activities as well as patient insurance verification. Answer phones as necessary. Responsibilities Job Responsibilities: Gather...
Customer Service Rep Teller Support Specialist
- Clayton, NY (18 miles from Watertown, NY)
- 13 days ago
- Clayton, NY (18 miles from Watertown, NY)
- 13 days ago
Overview At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division,...
POSITION SUMMARY Client Service Associates provide exceptional service to our clients and support Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams on a daily basis. Through...
taking into account that Hanes is able to provide a fully compliant application of purchased and/or manufactured products to satisfy a specific application or solve a customer problem.Provides and...
General Summary As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
Store 4707627: 23179 Nys Route 342, Watertown, New York 13601 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
Overview We are currently looking for a Customer Relations Specialist to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition. As a...
... Want to make a lot of people's day? Our Member Frontline Cashier Associates are the heart of our front end. You play a major role in how our members feel in the club and when they leave. You...
Inside Sales Representative Job Description Do you love meeting new people? Do you focus on customer service? Then keep reading How about growing your skills and income at a company where your...
Inside Sales Representative/ Customer Service Representative Job Description Do you love meeting new people? Do you focus on customer service?...
Airport Agent - Ramp and Customer Service
- Dexter, NY (9 miles from Watertown, NY)
- 90+ days ago
- Dexter, NY (9 miles from Watertown, NY)
- 90+ days ago
Overview Come and work for Envoy Air, an American Airlines Group Company, at ART and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing...
Demographic Data for Watertown, NY
Moving to Watertown, NY? Find some basic demographic data about Watertown, NY below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Watertown, NY
Highest Education Level
Customer Service Representatives in Watertown, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Food Service Management
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Point-of-Sale System
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Problem Resolution
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Referrals
- Cashier Skills
- Customer Relations
- Stocking
- Friendliness
- Listening
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- English
- Sales
- Filing
- Reporting
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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