Customer Service Representative Jobs in Tonawanda, NY

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 86 Jobs

Customer Service Representative

North Tonawanda, NY (6 miles from Tonawanda, NY)
11 days ago

North Tonawanda, NY (6 miles from Tonawanda, NY)
11 days ago

Customer Service Representative Buffalo, NY Ask your recruiter for details about salary! When you grow, GEICO grows....

Experienced Call Center Representative

Getzville, NY (6 miles from Tonawanda, NY)
11 days ago

Getzville, NY (6 miles from Tonawanda, NY)
11 days ago

Customer Service Representative Buffalo, NY Ask your recruiter for details about salary! When you grow, GEICO grows....

Medical Equipment Customer Service Representative

Buffalo, NY (6 miles from Tonawanda, NY)
5 hours ago

Buffalo, NY (6 miles from Tonawanda, NY)
5 hours ago

For additional information, visit our company homepage Rotech.com Overview and Responsibilities Job Summary We are seeking a dedicated Customer Service Representative to join our team....

Customer Service Representative

Buffalo, NY (6 miles from Tonawanda, NY)
6 hours ago

Buffalo, NY (6 miles from Tonawanda, NY)
6 hours ago

Join our team as a Customer Service Representative (CSR), where you'll play a vital role in helping applicants smoothly navigate their application journey!...

Reception/Customer Service

Buffalo, NY (6 miles from Tonawanda, NY)
21 hours ago

Buffalo, NY (6 miles from Tonawanda, NY)
21 hours ago

Part time customer service position in a retail setting. Light computer entry, scheduling and answering phones in a relaxed atmosphere. 2-3 days needed dependent on season.

Pharmacy Customer Service Associate

Niagara Falls, NY (10 miles from Tonawanda, NY)
1 day ago

Niagara Falls, NY (10 miles from Tonawanda, NY)
1 day ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Eyewear Customer Service/Sales Advisor

Depew, NY (11 miles from Tonawanda, NY)
1 day ago

Depew, NY (11 miles from Tonawanda, NY)
1 day ago

About the role See yourself starting a new career journey? As an Eyewear Consultant for MyEyeDr. you play an essential role by providing personalized eyecare through supporting your trusted...

Automotive Customer Service Advisor

Buffalo, NY (6 miles from Tonawanda, NY)
1 day ago

Buffalo, NY (6 miles from Tonawanda, NY)
1 day ago

Position Summary Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the...

Customer Service Representative

Buffalo, NY (6 miles from Tonawanda, NY)
2 days ago

Buffalo, NY (6 miles from Tonawanda, NY)
2 days ago

FLSA Status: Non-Exempt Pay rate: $16.00 (35 hours per week) Location: Buffalo SUMMARY OF DUTIES: The Customer Service Representative (CSR) is responsible for the day to day operations of the front...

Part time Customer Service Associate

Niagara Falls, NY (10 miles from Tonawanda, NY)
2 days ago

Niagara Falls, NY (10 miles from Tonawanda, NY)
2 days ago

Saks OFF 5TH is the premier luxury off-price destination. In its more than 100 stores in the U.S. and Canada, and online, at SaksOFF5TH.com, the company provides the best names in fashion at an...

GEB CUSTOMER SERVICE REP - 90390703 - Depew

Depew, NY (11 miles from Tonawanda, NY)
2 days ago

Depew, NY (11 miles from Tonawanda, NY)
2 days ago

> Employees Apply Here" onclick="window.location.href = ' ';"/> GEB CUSTOMER SERVICE REP - 90390703 - Depew Date: Apr 16, 2025 Location: Depew, NY, US, 14043 Company: Amtrak Your success is a...

Retail Customer Service Associate

Williamsville, NY (8 miles from Tonawanda, NY)
2 days ago

Williamsville, NY (8 miles from Tonawanda, NY)
2 days ago

POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and...

Customer Service Rep

Lancaster, NY (14 miles from Tonawanda, NY)
2 days ago

Lancaster, NY (14 miles from Tonawanda, NY)
2 days ago

About the Role: As a Customer Service Representative, you'll play a key role in supporting our customers by accurately quoting prices, providing technical assistance, and ensuring smooth order processing...

Customer Service Associate - Temporary

Kenmore, NY (1 mile from Tonawanda, NY)
2 days ago

Kenmore, NY (1 mile from Tonawanda, NY)
2 days ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Personal Lines - Customer Service

Cheektowaga, NY (8 miles from Tonawanda, NY)
3 days ago

Cheektowaga, NY (8 miles from Tonawanda, NY)
3 days ago

Personal Lines Account Executive for an Insurance Company in Buffalo, NY - DIRECT HIRE OPPORTUNITY. Full-time OR part-time available - review details below for more information! Goals Meet Agency...

View all 86 jobs

Demographic Data for Tonawanda, NY

Moving to Tonawanda, NY? Find some basic demographic data about Tonawanda, NY below.

Median Age

Average Household Income

Home Value vs Household Income in Tonawanda, NY

Local

National

Total Population

41,161

Number of Businesses

1,081

City Size

Medium

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Enhance representative productivity with Customer Service workspace

With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....

Service representative collaboration in Dynamics 365 Customer Service

Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...

Enhance service representative productivity and personalization in Customer Service Hub

Learn how to configure historical information and communication tools to help your service representatives be more productive. This module explains how to: Learn about the timeline control and how...

Title Synonyms

Users interested in this job title also searched for the following job titles

Salary for Customer Service Representative Jobs in Tonawanda, NY

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in Tonawanda, NY offer the following education background

Bachelor's Degree

30.9%

High School or GED

27.3%

Associate's Degree

16.1%

Vocational Degree or Certification

13.0%

Master's Degree

7.9%

Some College

2.9%

Some High School

1.0%

Doctorate Degree

0.9%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Tonawanda, NY

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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