Customer Service Representative Jobs in Schenectady, NY
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Bilingual Customer Service Specialist (Spanish)
- Saratoga Springs, NY (18 miles from Schenectady, NY)
- 9 days ago
- Saratoga Springs, NY (18 miles from Schenectady, NY)
- 9 days ago
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
Bilingual Customer Service Representative- ON SITE
- Albany, NY (8 miles from Schenectady, NY)
- 14 hours ago
- Albany, NY (8 miles from Schenectady, NY)
- 14 hours ago
TEKsystems is looking to hire a BILINGUAL Customer Service Representative to work for a client in the Colonie, NY area....
Customer Service Representative - Remote
- Albany, NY (8 miles from Schenectady, NY)
- 14 hours ago
- Albany, NY (8 miles from Schenectady, NY)
- 14 hours ago
**Job Summary:** The Customer Service Representative (CSR) answers inbound calls from members and providers, inputs data, and provides a high level of customer service always extending courtesy and...
Remote WorkCustomer Service - Whole Foods
- Albany, NY (8 miles from Schenectady, NY)
- 2 days ago
- Albany, NY (8 miles from Schenectady, NY)
- 2 days ago
Are you a Foodie seeking a new and exciting opportunity? Come join the Whole Foods Market team where youll work in a professional environment, with the highest quality ingredients and have a true...
Lead Customer Service Teammate
- Latham, NY (9 miles from Schenectady, NY)
- 2 days ago
- Latham, NY (9 miles from Schenectady, NY)
- 2 days ago
Pay Range: $15.50- $19.00 SUMMARY To be the advocate for our guests and consistently meet our guests expectations by providing a friendly, helpful, easy, and safe shopping experience. Responsible...
- Amsterdam, NY (14 miles from Schenectady, NY)
- 3 days ago
- Amsterdam, NY (14 miles from Schenectady, NY)
- 3 days ago
Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
- West Sand Lake, NY (20 miles from Schenectady, NY)
- 3 days ago
- West Sand Lake, NY (20 miles from Schenectady, NY)
- 3 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Pharmacy Customer Service Associate
- Latham, NY (9 miles from Schenectady, NY)
- 3 days ago
- Latham, NY (9 miles from Schenectady, NY)
- 3 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Retail Sales Associate / Customer Service
- Clifton Park, NY (7 miles from Schenectady, NY)
- 3 days ago
- Clifton Park, NY (7 miles from Schenectady, NY)
- 3 days ago
Overview Are you a Wellness Enthusiast with a passion for engaging and selling to like minded people? If you are, then Elements Massage is the place for you! Elements Massage of Clifton Park is...
Customer Service Representative
- Albany, NY (8 miles from Schenectady, NY)
- 3 days ago
- Albany, NY (8 miles from Schenectady, NY)
- 3 days ago
What is it like to work at NSM? National Seating & Mobility (NSM) serves a special mission. We provide each team member the opportunity to directly impact our clients’ lives. We are dedicated to...
- Albany, NY (8 miles from Schenectady, NY)
- 4 days ago
- Albany, NY (8 miles from Schenectady, NY)
- 4 days ago
**Qualifications** **Here's What You Need** + Requires a high school diploma or GED + Prior call center experience is a plus + Must be able to pass a background check....
- Albany, NY (8 miles from Schenectady, NY)
- 4 days ago
- Albany, NY (8 miles from Schenectady, NY)
- 4 days ago
Job ID Number** R5163 **Employment Type** Full time **Worksite Flexibility** Remote **Job Summary** We are looking for a motivated Customer Service Representative ready to take us to the next level!...
- Albany, NY (8 miles from Schenectady, NY)
- 4 days ago
- Albany, NY (8 miles from Schenectady, NY)
- 4 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 418660 Address: USA-NY-Albany-900 Central Ave Store Code: Store 08367 Front End (5151750) Hannaford Supermarkets started out as a...
- Latham, NY (9 miles from Schenectady, NY)
- 6 days ago
- Latham, NY (9 miles from Schenectady, NY)
- 6 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Airport Customer Service Agent
- Albany, NY (8 miles from Schenectady, NY)
- 6 days ago
- Albany, NY (8 miles from Schenectady, NY)
- 6 days ago
Airport Customer Service Agent 99 Washington Ave, Albany, NY 12210, USA Req #1277 Thursday, November 14, 2024 Job Summary As a customer service agent you are the first impression of a passengers...
Demographic Data for Schenectady, NY
Moving to Schenectady, NY? Find some basic demographic data about Schenectady, NY below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Schenectady, NY
Highest Education Level
Customer Service Representatives in Schenectady, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Order Processing
- Customer Support
- Baking
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Scanning
- Customer Relations
- Stocking
- Listening
- Telephone Skills
- Retail
- Friendliness
- High School Diploma
- Military Background
- Driving
- Flexibility
- Spanish
- Reporting
- Multitasking
- Filing
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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