Customer Service Representative Jobs in Buffalo, NY
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Store Customer Service Specialist
- Kenmore, NY (5 miles from Buffalo, NY)
- 2 days ago
- Kenmore, NY (5 miles from Buffalo, NY)
- 2 days ago
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
$16.50/hourMonthly Commission OpportunityShift Premium may Apply Immediately hiring! If the idea of spending the day a sitting behind a desk in a call center or working as a cashier in a retail...
Customer Service Representative
- Hamburg, NY (13 miles from Buffalo, NY)
- 5 hours ago
- Hamburg, NY (13 miles from Buffalo, NY)
- 5 hours ago
Pay Rate: $16.00 FLSA Status: Non-Exempt Location: Buffalo Southtowns SUMMARY OF DUTIES: The Customer Service Representative (CSR) is responsible for the day to day operations of the front offices of...
Store Customer Service Specialist
- West Seneca, NY (3 miles from Buffalo, NY)
- 10 hours ago
- West Seneca, NY (3 miles from Buffalo, NY)
- 10 hours ago
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
Customer Service Representative
- Niagara Falls, NY (15 miles from Buffalo, NY)
- 11 hours ago
- Niagara Falls, NY (15 miles from Buffalo, NY)
- 11 hours ago
General Summary As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
Blood Collection Staff - Customer Service
- Cheektowaga, NY (3 miles from Buffalo, NY)
- 12 hours ago
- Cheektowaga, NY (3 miles from Buffalo, NY)
- 12 hours ago
By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest...
Customer Service Representative
- Lancaster, NY (13 miles from Buffalo, NY)
- 15 hours ago
- Lancaster, NY (13 miles from Buffalo, NY)
- 15 hours ago
Customer Service Representative Monday-Friday 8am-5pm Description Ensure knowledge of company's products and services, compliance with policies, procedures, and regulations....
At Materion, everyone is included, respected and offered opportunity to grow. Join us! As a member of the Supply Chain team, and under the general direction of and reporting to the Customer...
- Kenmore, NY (5 miles from Buffalo, NY)
- 1 day ago
- Kenmore, NY (5 miles from Buffalo, NY)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Starting pay $18-$25 an hr. Part- Time and Full time shift available Weekly pay Monthly bonus On bus route Convenient location CONTACT Eva in Human Resources
Banking Customer Service Representative
- Lockport, NY (21 miles from Buffalo, NY)
- 1 day ago
- Lockport, NY (21 miles from Buffalo, NY)
- 1 day ago
Banking Customer Service Representative TEKsystems - 3.8 Lockport, NY Job Details Temporary $17 an hour 2 days ago Benefits Commuter assistance Health savings account AD&D insurance Disability insurance...
Become part of a growing team with helping customers in different states with their banking needs! This client is constantly adding more branches and needs the support from successful customer...
Casual Customer Service Representative $17 hourly
- Niagara Falls, NY (15 miles from Buffalo, NY)
- 1 day ago
- Niagara Falls, NY (15 miles from Buffalo, NY)
- 1 day ago
What you'll do: As a Customer Service Representative, you will play an important role in the lifecycle of every customers' purchase....
Automotive Customer Service Advisor
- Lockport, NY (21 miles from Buffalo, NY)
- 2 days ago
- Lockport, NY (21 miles from Buffalo, NY)
- 2 days ago
Position Summary Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the...
Part-Time Retail Sales Associate
- Lancaster, NY (13 miles from Buffalo, NY)
- 2 days ago
- Lancaster, NY (13 miles from Buffalo, NY)
- 2 days ago
About the Role In this role, you will deliver excellent customer service in point of sale and customer services processes while focusing on consistent execution and operational efficiency. You...
Demographic Data for Buffalo, NY
Moving to Buffalo, NY? Find some basic demographic data about Buffalo, NY below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Buffalo, NY
Highest Education Level
Customer Service Representatives in Buffalo, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Food Service Management
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Point-of-Sale System
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Problem Resolution
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Referrals
- Cashier Skills
- Customer Relations
- Stocking
- Friendliness
- Listening
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- English
- Sales
- Filing
- Reporting
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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