Customer Service Representative Jobs in Albuquerque, NM
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Bilingual Retail Customer Service Specialist (Spanish)
- Rio Rancho, NM (14 miles from Albuquerque, NM)
- 14 days ago
- Rio Rancho, NM (14 miles from Albuquerque, NM)
- 14 days ago
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
As a Customer Service Representative, you will assist renters, homebuyers, and homeowners regarding their housing requests....
Hartman Publishing, a small educational publishing company, is seeking a full-time Customer Service Representative to join our team....
Join Our Team as a Customer Service Representative at Siegel Suites & Siegel Select!...
Customer Service Branch Associate - Automotive Finishes
- Albuquerque, NM
- 3 hours ago
- Albuquerque, NM
- 3 hours ago
This position is responsible for receiving and preparing orders, as well as safely moving, loading, and delivering products. This position is also expected to provide customer service and operate...
Customer service / brand representative needed.
- Albuquerque, NM
- 3 hours ago
- Albuquerque, NM
- 3 hours ago
We are looking for someone with great customer service skills to represent our window shade products. Working days are Thursday through Sunday This is a great opportunity for a secure reliable job...
At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding,...
Overview We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team....
Client Service Representative II - 1st Shift Bilingual (Spanish)
- Rio Rancho, NM (14 miles from Albuquerque, NM)
- 1 day ago
- Rio Rancho, NM (14 miles from Albuquerque, NM)
- 1 day ago
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and...
Dal-Tile is currently seeking an exceptional Customer Service Representative to join our TEAM!...
Req ID: 459427 Address: 2200 6th NW Albuquerque, NM, 87102 Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k) 100%...
Customer Service Representative
- Albuquerque, NM (7 miles from Albuquerque, NM)
- 2 days ago
- Albuquerque, NM (7 miles from Albuquerque, NM)
- 2 days ago
Dal-Tile is currently seeking an exceptional Customer Service Representative to join our TEAM!...
FHA Mortgage Origination - Customer Service Representative
- Albuquerque, NM
- 5 days ago
- Albuquerque, NM
- 5 days ago
To be a successful Mortgage Origination Customer Service Representative, you will possess: The ability to navigate multiple computer systems and applications and utilize search tools....
Bilingual FHA Mortgage Servicing - Customer Service Representative
- Albuquerque, NM
- 5 days ago
- Albuquerque, NM
- 5 days ago
As a Mortgage Servicing Customer Service Representative, you will make a difference in the lives of others, while expanding your knowledge of Federal Housing Administration (FHA) mortgage policies and...
Bilingual FHA Mortgage Origination - Customer Service Representative
- Albuquerque, NM
- 5 days ago
- Albuquerque, NM
- 5 days ago
As a Mortgage Origination Customer Service Representative, you will use your mortgage background as a Loan Processor, Loan Officer, Underwriter, or other loan origination professional to help make a...
Demographic Data for Albuquerque, NM
Moving to Albuquerque, NM? Find some basic demographic data about Albuquerque, NM below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Albuquerque, NM
Highest Education Level
Customer Service Representatives in Albuquerque, NM offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Order Processing
- Customer Support
- Baking
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Scanning
- Customer Relations
- Stocking
- Telephone Skills
- Listening
- Friendliness
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Spanish
- Multitasking
- Filing
- Reporting
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »