Customer Service Representative Jobs in Jefferson City, MO
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Ready to do your best work? Interested in a minimum starting hourly rate of $13.01 per hour - $15.30 per hour? Why should I apply in just a few clicks? Paid Time Off and Sunday Off -- We are...
Wilson Language Training Customer Success Specialist in Jefferson City , Missouri Customer Success Specialist Department: Customer Experience Location: Here at Wilson Language Training, we are...
Team Lead, Customer Service (Must Have Prior Pharmacy & Medical Benefits Knowledge)
- Jefferson City, MO
- 3 days ago
- Jefferson City, MO
- 3 days ago
Collaboration Opportunities: Team Leads work directly with our Supervisors and Customer Service Representatives (CSR's) to assist with providing support to health plan members, providers and/or their...
Kinetic is a premier internet solutions provider on a mission to deliver ultra-fast, reliable internet to consumers and small businesses across the U.S., helping them Internet better. As part of...
Works independently of support from a senior customer service representative, frequently utilizing the knowledge center, answering customer inquiries....
Wilson Language Training Customer Support Specialist in Jefferson City , Missouri Customer Support Specialist Department: Customer Support Location: Here at Wilson Language Training, we are...
Customer Service Rep (01614) - 140 N. Summit Dr
- Holts Summit, MO (9 miles from Jefferson City, MO)
- 18 days ago
- Holts Summit, MO (9 miles from Jefferson City, MO)
- 18 days ago
Company Description At Romans Road Pizza we believe in small daily improvements in our skills and operations that over time amount to big change. Job Description ABOUT THE JOB You got game? You...
Customer Service Technical Specialist (Functional Application Support) - Hybrid R0046673
- Jefferson City, MO
- 25 days ago
- Jefferson City, MO
- 25 days ago
Wolters Kluwer Customer Service Technical Specialist (Functional Application Support) - Hybrid R0046673 in Jefferson City , Missouri Customer Service Technical Specialist (Functional Application...
Vontier Customer Care Rep. - Automotive in Jefferson City , Missouri The Customer Care Specialist, reporting directly to the CS Supervisor, is a critical link to strong communications and sales...
Vontier Customer Support Representative in Jefferson City , Missouri Customer Service Representative 10:00 AM - 6:30 PM Customer Service is the critical link to strong communications between the sales...
Vontier Bilingual Customer Support Rep. in Jefferson City , Missouri POSITION SUMMARY: Customer Service is the critical link to strong communication between the sales field and Matco Tools...
At least one year of call center experience. High School diploma or Equivalent....
Lead Customer Service Representative (Lead Receptionist)
- Jefferson City, MO
- 30+ days ago
- Jefferson City, MO
- 30+ days ago
Overview Southwest Veterinary Clinic is seeking a Full Time Lead Customer Service Representative to join our team!...
Customer Service Representative - Remote
- Jefferson City, MO
- 45+ days ago
- Jefferson City, MO
- 45+ days ago
Sharecare Customer Service Representative - Remote in Jefferson City , Missouri Job Description: Sharecare is the leading digital health company that helps people - no matter where they are in their...
Remote WorkCustomer Service Rep(01525) - 1717 Christy Dr.
- Jefferson City, MO
- 45+ days ago
- Jefferson City, MO
- 45+ days ago
CUSTOMER SERVICE REP (CSR) Great things are happening at Domino's Pizza, and we are looking for exceptional people who want to be part of the best pizza company in the world and in every...
Demographic Data for Jefferson City, MO
Moving to Jefferson City, MO? Find some basic demographic data about Jefferson City, MO below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Jefferson City, MO
Highest Education Level
Customer Service Representatives in Jefferson City, MO offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Food Service Management
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Point-of-Sale System
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Referrals
- Cashier Skills
- Customer Relations
- Stocking
- Friendliness
- Listening
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- English
- Sales
- Filing
- Reporting
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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