Customer Service Representative Jobs in Jackson, MS
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative
- Ridgeland, MS (9 miles from Jackson, MS)
- 4 hours ago
- Ridgeland, MS (9 miles from Jackson, MS)
- 4 hours ago
Store 2723432: 725 Rice Rd, Ridgeland, Mississippi 39157 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
See for information regarding this classificationsTypically requires High School Diploma or equivalent and 5-7 years of experience.
- Richland, MS (4 miles from Jackson, MS)
- 23 hours ago
- Richland, MS (4 miles from Jackson, MS)
- 23 hours ago
Service Representatives are self-motivated and driven by a desire to exceed expectations....
Wilson Language Training Customer Success Specialist in Jackson , Mississippi Customer Success Specialist Department: Customer Experience Location: Here at Wilson Language Training, we are...
Store Customer Service Specialist/2504966/Pearl
- Pearl, MS (5 miles from Jackson, MS)
- 1 day ago
- Pearl, MS (5 miles from Jackson, MS)
- 1 day ago
Sherwin-Williams Company Store Customer Service Specialist/2504966/Pearl in Pearl , Mississippi This position is essential to the success of our retail stores. Customer Service Specialists work...
- Pearl, MS (5 miles from Jackson, MS)
- 1 day ago
- Pearl, MS (5 miles from Jackson, MS)
- 1 day ago
This position is not a remote opportunity and report to the Flowood, MS office Monday - Friday* Job Summary - The Customer Support Specialist (CSS) is accountable for providing quality service to...
Role Specific Information Job Description About the Role In this role, you will deliver excellent customer service in point of sale and customer services processes while focusing on consistent...
Retail Customer Service Cashier
- Flowood, MS (5 miles from Jackson, MS)
- 2 days ago
- Flowood, MS (5 miles from Jackson, MS)
- 2 days ago
Req ID: 453202 Address: 730 Hwy 80 E. Flowood, MS, 39232 Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k) 100%...
Customer Service Representative - Onsite- Jackson/ Ridgeland Area
- Ridgeland, MS (9 miles from Jackson, MS)
- 2 days ago
- Ridgeland, MS (9 miles from Jackson, MS)
- 2 days ago
Required Start date: 4/22/25 SHIFT IS MONDAY- FRIDAY Fully Onsite position Office Location: Jackson area Modivcare is looking for optimistic individuals to join the team as Customer Service Representatives...
Team Lead, Customer Service (Must Have Prior Pharmacy & Medical Benefits Knowledge)
- Jackson, MS
- 3 days ago
- Jackson, MS
- 3 days ago
Collaboration Opportunities: Team Leads work directly with our Supervisors and Customer Service Representatives (CSR's) to assist with providing support to health plan members, providers and/or their...
Kinetic is a premier internet solutions provider on a mission to deliver ultra-fast, reliable internet to consumers and small businesses across the U.S., helping them Internet better. As part of...
Customer Service Associate - Temporary
- Byram, MS (8 miles from Jackson, MS)
- 4 days ago
- Byram, MS (8 miles from Jackson, MS)
- 4 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
- Flowood, MS (5 miles from Jackson, MS)
- 5 days ago
- Flowood, MS (5 miles from Jackson, MS)
- 5 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Overview The Mortgage Representative is responsible for professionally responding to mortgage customers through quick, efficient, and timely customer service. Focuses on driving high quality...
Trustmark National Bank Customer Contact Representative I 2024-17819 in Jackson , Mississippi Customer Contact Representative I Location US-MS-Jackson Job ID 2024-17819 Category Call Center Type...
Demographic Data for Jackson, MS
Moving to Jackson, MS? Find some basic demographic data about Jackson, MS below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Jackson, MS
Highest Education Level
Customer Service Representatives in Jackson, MS offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Food Service Management
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Point-of-Sale System
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Referrals
- Cashier Skills
- Customer Relations
- Stocking
- Friendliness
- Listening
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- English
- Sales
- Filing
- Reporting
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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