Customer Service Representative Jobs in Washington, MA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Bilingual Customer Service Specialist (Spanish)
- Pittsfield, MA (12 miles from Washington, MA)
- 17 days ago
- Pittsfield, MA (12 miles from Washington, MA)
- 17 days ago
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
Retail Customer Service Cashier
- Canaan, NY (16 miles from Washington, MA)
- 7 hours ago
- Canaan, NY (16 miles from Washington, MA)
- 7 hours ago
Req ID: 453658 Address: 12845 Route 22 Canaan, NY, 12029 Benefits: * $15.00 - $22.00 p/hr * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible...
- Chatham, NY (21 miles from Washington, MA)
- 3 days ago
- Chatham, NY (21 miles from Washington, MA)
- 3 days ago
Major Duties Classification: Non-Exempt / Non-Bargaining Position may be located Remote: Texas, Illinois, Minnesota (within 90 miles of an office) Primary responsibilities include providing...
Remote WorkPharmacy Customer Service Associate
- Chatham, NY (21 miles from Washington, MA)
- 3 days ago
- Chatham, NY (21 miles from Washington, MA)
- 3 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
CSR-Customer Service Representative
- Westfield, MA (21 miles from Washington, MA)
- 3 days ago
- Westfield, MA (21 miles from Washington, MA)
- 3 days ago
CSR / Customer Service Representative Westfield machining companycurrently seeking a Customer Service Representative to join their team.Full time, direct hire opportunity!...
- Canaan, NY (16 miles from Washington, MA)
- 4 days ago
- Canaan, NY (16 miles from Washington, MA)
- 4 days ago
Growing artisan bakery seeks happy/enthusiastic food lover to work with customers Tuesday-Saturday 730am-330pm. This is a full time position with opportunities for growth and advancement. Benefits...
Customer Experience Specialist
- Pittsfield, MA (12 miles from Washington, MA)
- 5 days ago
- Pittsfield, MA (12 miles from Washington, MA)
- 5 days ago
Customer Experience Specialist - Pittsfield, MA Intertek, a leading provider of quality and safety solutions to many of the worlds top-recognized brands and companies, is actively seeking a...
lp customer service associate II
- Pittsfield, MA (12 miles from Washington, MA)
- 9 days ago
- Pittsfield, MA (12 miles from Washington, MA)
- 9 days ago
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Customer Service Representative
- Pittsfield, MA (12 miles from Washington, MA)
- 9 days ago
- Pittsfield, MA (12 miles from Washington, MA)
- 9 days ago
What It is Like to Work for Guardian While they say the customer shouldalways be the main focus of a service-oriented business, at Guardian, wefeel our employees should also receive the same...
- Pittsfield, MA (12 miles from Washington, MA)
- 9 days ago
- Pittsfield, MA (12 miles from Washington, MA)
- 9 days ago
Domino's is looking for friendly and reliable team members to join our team as Customer Service Representatives....
Customer Service Representative - Pittsfield, MA
- Pittsfield, MA (12 miles from Washington, MA)
- 25 days ago
- Pittsfield, MA (12 miles from Washington, MA)
- 25 days ago
What It is Like to Work for Guardian While they say the customer should always be the main focus of a service-oriented business, at Guardian, we feel our employees should also receive the same...
Customer Service Representative
- Pittsfield, MA (12 miles from Washington, MA)
- 30+ days ago
- Pittsfield, MA (12 miles from Washington, MA)
- 30+ days ago
Return to Job Search Customer Service Representative Are you a people person? Do you love helping others?...
Customer Experience Coordinator
- Great Barrington, MA (14 miles from Washington, MA)
- 60+ days ago
- Great Barrington, MA (14 miles from Washington, MA)
- 60+ days ago
Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Customer Service Rep(03701) - 26 main st
- Westfield, MA (21 miles from Washington, MA)
- 90+ days ago
- Westfield, MA (21 miles from Washington, MA)
- 90+ days ago
Company Description Job Description We are now hiring Customer Service Representatives. Flexible hours Qualifications Additional Information...
Customer Service Rep(03722) - 11 Union St.
- Easthampton, MA (21 miles from Washington, MA)
- 90+ days ago
- Easthampton, MA (21 miles from Washington, MA)
- 90+ days ago
Company Description Job Description Domino's Pizza is looking for energetic, outgoing people to wait on their customers. This job includes: taking customer orders, handling cash, making food,...
Demographic Data for Washington, MA
Moving to Washington, MA? Find some basic demographic data about Washington, MA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Washington, MA
Highest Education Level
Customer Service Representatives in Washington, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Order Processing
- Customer Support
- Baking
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Scanning
- Customer Relations
- Stocking
- Listening
- Telephone Skills
- Retail
- Friendliness
- High School Diploma
- Military Background
- Driving
- Flexibility
- Spanish
- Reporting
- Multitasking
- Filing
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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