Customer Service Representative Jobs in Stoughton, MA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
- TJocelyne Counseling and Consulting Clinic
- Brockton, MA (4 miles from Stoughton, MA)
- 10 days ago
- TJocelyne Counseling and Consulting Clinic
- Brockton, MA (4 miles from Stoughton, MA)
- 10 days ago
We are currently seeking a dedicated and compassionate Client Service Representative to join our team at the community mental health clinic in Brockton, Massachusetts. As a valued member of our...
Bilingual Customer Service Specialist (Spanish)
- Dedham, MA (9 miles from Stoughton, MA)
- 11 days ago
- Dedham, MA (9 miles from Stoughton, MA)
- 11 days ago
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
Customer Service Associate - Temporary
- Everett, MA (20 miles from Stoughton, MA)
- 8 hours ago
- Everett, MA (20 miles from Stoughton, MA)
- 8 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Amazon Locker+ Customer Service Associate
- Watertown, MA (17 miles from Stoughton, MA)
- 8 hours ago
- Watertown, MA (17 miles from Stoughton, MA)
- 8 hours ago
Amazon Locker+ Customer Returns Associate Job Overview Youre on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our...
Customer Experience Representative - Boston Logan Airport
- Boston, MA (16 miles from Stoughton, MA)
- 9 hours ago
- Boston, MA (16 miles from Stoughton, MA)
- 9 hours ago
The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers....
Chat Support Specialist/Live Chat Assistant/Customer Service Representative Remote-WFH
- Waltham, MA (20 miles from Stoughton, MA)
- 18 hours ago
- Waltham, MA (20 miles from Stoughton, MA)
- 18 hours ago
We are currently seeking a talented Chat Support Specialist/Live Chat Assistant/Customer Service Representative to join our team in a remote work from home intern position located in Waltham, MA....
Remote Work- Boston, MA (16 miles from Stoughton, MA)
- 19 hours ago
- Boston, MA (16 miles from Stoughton, MA)
- 19 hours ago
Customer Service Assistant Boston, Massachusetts | Full Time Temp to Hire | $ 23 - $ 23 per hour April 17, 2025 | Job ID: A1414936EM_... Job Summary Our client, a well-established tech company in...
- Framingham, MA (22 miles from Stoughton, MA)
- 19 hours ago
- Framingham, MA (22 miles from Stoughton, MA)
- 19 hours ago
Join a Dynamic Team with Great Benefits!** **Remote Customer Service Rep** **Company:** Global off-price retail leader **Benefits:** + **Flexible Schedule:** Mon-Fri, 5:00 PM - 9:00 PM EST +...
Remote Work- Needham, MA (13 miles from Stoughton, MA)
- 21 hours ago
- Needham, MA (13 miles from Stoughton, MA)
- 21 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Representative
- Mansfield, MA (9 miles from Stoughton, MA)
- 22 hours ago
- Mansfield, MA (9 miles from Stoughton, MA)
- 22 hours ago
We have an excellent opportunity for a Customer Service Representative in our Mansfield Distribution Center....
Client Service Representative, National Accounts
- Boston, MA (16 miles from Stoughton, MA)
- 23 hours ago
- Boston, MA (16 miles from Stoughton, MA)
- 23 hours ago
Job Responsibilities and Requirements The Client Service Representative, National Accounts works closely with the National Client Managers, Account Consultants and their leadership, as a liaison...
- Somerville, MA (18 miles from Stoughton, MA)
- 23 hours ago
- Somerville, MA (18 miles from Stoughton, MA)
- 23 hours ago
Site: Mass General Brigham Incorporated At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech...
- Waltham, MA (20 miles from Stoughton, MA)
- 23 hours ago
- Waltham, MA (20 miles from Stoughton, MA)
- 23 hours ago
Under regular supervision, the Customer Service Representative provides customer support for a variety of inquiries, including billing issues and product/service concerns....
- Framingham, MA (22 miles from Stoughton, MA)
- 1 day ago
- Framingham, MA (22 miles from Stoughton, MA)
- 1 day ago
Starting hiring pay at: $17 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great...
Customer Service - Whole Foods
- Sudbury, MA (24 miles from Stoughton, MA)
- 1 day ago
- Sudbury, MA (24 miles from Stoughton, MA)
- 1 day ago
Are you a Foodie seeking a new and exciting opportunity? Come join the Whole Foods Market team where youll work in a professional environment, with the highest quality ingredients and have a true...
Demographic Data for Stoughton, MA
Moving to Stoughton, MA? Find some basic demographic data about Stoughton, MA below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Stoughton, MA
Highest Education Level
Customer Service Representatives in Stoughton, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Scanning
- Referrals
- Customer Relations
- Stocking
- Listening
- Telephone Skills
- Retail
- Friendliness
- High School Diploma
- Military Background
- Driving
- Spanish
- Reporting
- Multitasking
- Filing
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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