Customer Service Representative Jobs in Rockland, MA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
- TJocelyne Counseling and Consulting Clinic
- Brockton, MA (7 miles from Rockland, MA)
- 13 days ago
- TJocelyne Counseling and Consulting Clinic
- Brockton, MA (7 miles from Rockland, MA)
- 13 days ago
We are currently seeking a dedicated and compassionate Client Service Representative to join our team at the community mental health clinic in Brockton, Massachusetts. As a valued member of our...
Bilingual Customer Service Specialist (Spanish)
- Dedham, MA (15 miles from Rockland, MA)
- 14 days ago
- Dedham, MA (15 miles from Rockland, MA)
- 14 days ago
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
AY25-26 Customer Relations Specialist (Non-Work Study)
- Bridgewater, MA (11 miles from Rockland, MA)
- 3 hours ago
- Bridgewater, MA (11 miles from Rockland, MA)
- 3 hours ago
University Events (UE) follows university priorities to plan, support, and execute meetings, events, and programs on campus. A one-stop shop operation, University Events coordinates the efforts of...
Pharmacy Customer Service Associate
- Brockton, MA (7 miles from Rockland, MA)
- 14 hours ago
- Brockton, MA (7 miles from Rockland, MA)
- 14 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Team Trainer (Customer Service)
- Boston, MA (17 miles from Rockland, MA)
- 14 hours ago
- Boston, MA (17 miles from Rockland, MA)
- 14 hours ago
In addition to primary team duties, the Team Trainer supports high engagement, productivity, and retention of New Members by organizing and delivering quality training on their home team. Team...
Ticket Sales and Customer Service Associate
- Foxborough, MA (17 miles from Rockland, MA)
- 17 hours ago
- Foxborough, MA (17 miles from Rockland, MA)
- 17 hours ago
Job Details Job Location : Kraft Soccer - Foxborough, MA Position Type : Part Time Salary Range : Undisclosed Job Category : Sales Description SUMMARY: The New England Revolution Ticket Sales &...
Customer Service Representative - Full-Time
- Boston, MA (17 miles from Rockland, MA)
- 1 day ago
- Boston, MA (17 miles from Rockland, MA)
- 1 day ago
Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world...
Customer Service Representative - Part-Time
- Boston, MA (17 miles from Rockland, MA)
- 1 day ago
- Boston, MA (17 miles from Rockland, MA)
- 1 day ago
Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world...
Retail Customer Service Cashier
- Boston, MA (17 miles from Rockland, MA)
- 1 day ago
- Boston, MA (17 miles from Rockland, MA)
- 1 day ago
Req ID: 459663 Address: 2980 US Hwy 82 W New Boston, TX, 75570 Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k)...
Retail Customer Service Associate Part Time
- Dedham, MA (15 miles from Rockland, MA)
- 1 day ago
- Dedham, MA (15 miles from Rockland, MA)
- 1 day ago
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...
Returns Customer Service Associate (Part-Time)
- Stoughton, MA (9 miles from Rockland, MA)
- 1 day ago
- Stoughton, MA (9 miles from Rockland, MA)
- 1 day ago
Why we will love you You have a passion for delighting customers. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you. A job at...
Sr Client Service Specialist, Commercial Risk - RogersGray
- Kingston, MA (13 miles from Rockland, MA)
- 2 days ago
- Kingston, MA (13 miles from Rockland, MA)
- 2 days ago
RogersGray, A Baldwin Risk Partner, is a place where smart, dedicated, ambitious, and motivated people come together to build something meaningful. We work hard, brainstorm often, and laugh a lot....
Customer Service Representative (Hybrid) Job Boston, MA
- Boston, MA (17 miles from Rockland, MA)
- 2 days ago
- Boston, MA (17 miles from Rockland, MA)
- 2 days ago
Apply Now Why Youll Love This Job We are currently seeking a highly motivated and skilled Customer Service Representative to join our team....
- Boston, MA (17 miles from Rockland, MA)
- 2 days ago
- Boston, MA (17 miles from Rockland, MA)
- 2 days ago
Client Advocate As a Client Advocate, you will handle direct case management services to clients currently at or below 200% of the Federal Poverty Line who live in Boston, Malden, Medford, and...
Customer Service Representative
- Canton, MA (11 miles from Rockland, MA)
- 2 days ago
- Canton, MA (11 miles from Rockland, MA)
- 2 days ago
Job Summary Our client, a security services company in Canton, is seeking a Customer Service Representative to join their team....
Demographic Data for Rockland, MA
Moving to Rockland, MA? Find some basic demographic data about Rockland, MA below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Rockland, MA
Highest Education Level
Customer Service Representatives in Rockland, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Scanning
- Customer Relations
- Stocking
- Telephone Skills
- Listening
- Friendliness
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Spanish
- Multitasking
- Filing
- Reporting
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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