Customer Service Representative Jobs in Pittsfield, MA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Bilingual Customer Service Specialist (Spanish)
- Pittsfield, MA
- 15 days ago
- Pittsfield, MA
- 15 days ago
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
- Chatham, NY (16 miles from Pittsfield, MA)
- 1 day ago
- Chatham, NY (16 miles from Pittsfield, MA)
- 1 day ago
Major Duties Classification: Non-Exempt / Non-Bargaining Position may be located Remote: Texas, Illinois, Minnesota (within 90 miles of an office) Primary responsibilities include providing...
Remote Work- West Sand Lake, NY (20 miles from Pittsfield, MA)
- 1 day ago
- West Sand Lake, NY (20 miles from Pittsfield, MA)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Pharmacy Customer Service Associate
- Chatham, NY (16 miles from Pittsfield, MA)
- 1 day ago
- Chatham, NY (16 miles from Pittsfield, MA)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
- Canaan, NY (8 miles from Pittsfield, MA)
- 3 days ago
- Canaan, NY (8 miles from Pittsfield, MA)
- 3 days ago
Growing artisan bakery seeks happy/enthusiastic food lover to work with customers Tuesday-Saturday 730am-330pm. This is a full time position with opportunities for growth and advancement. Benefits...
Customer Experience Specialist - Pittsfield, MA Intertek, a leading provider of quality and safety solutions to many of the worlds top-recognized brands and companies, is actively seeking a...
- Troy, NY (24 miles from Pittsfield, MA)
- 5 days ago
- Troy, NY (24 miles from Pittsfield, MA)
- 5 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 427255 Address: USA-NY-Troy-9 Lord Avenue Store Code: Store 08450 Front End (5151805) Hannaford Supermarkets started out as a fresh...
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
What It is Like to Work for Guardian While they say the customer shouldalways be the main focus of a service-oriented business, at Guardian, wefeel our employees should also receive the same...
Domino's is looking for friendly and reliable team members to join our team as Customer Service Representatives....
- West Sand Lake, NY (20 miles from Pittsfield, MA)
- 10 days ago
- West Sand Lake, NY (20 miles from Pittsfield, MA)
- 10 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 426464 Address: USA-NY-West Sand Lake-Route 43 & 150 Store Code: Store 08236 Front End (5151674) Hannaford Supermarkets started out...
Customer Service Associate - Part-Time
- North Adams, MA (18 miles from Pittsfield, MA)
- 21 days ago
- North Adams, MA (18 miles from Pittsfield, MA)
- 21 days ago
Berkshire Bank* Customer Service Associate - Part-Time in North Adams , Massachusetts Purpose/Objective: Cultivate relationships with customers and promote the Bank\'s products and services by...
Customer Service Representative - Pittsfield, MA
- Pittsfield, MA
- 23 days ago
- Pittsfield, MA
- 23 days ago
What It is Like to Work for Guardian While they say the customer should always be the main focus of a service-oriented business, at Guardian, we feel our employees should also receive the same...
Return to Job Search Customer Service Representative Are you a people person? Do you love helping others?...
Customer Experience Coordinator
- Great Barrington, MA (20 miles from Pittsfield, MA)
- 60+ days ago
- Great Barrington, MA (20 miles from Pittsfield, MA)
- 60+ days ago
Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Demographic Data for Pittsfield, MA
Moving to Pittsfield, MA? Find some basic demographic data about Pittsfield, MA below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Pittsfield, MA
Highest Education Level
Customer Service Representatives in Pittsfield, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Scanning
- Referrals
- Customer Relations
- Stocking
- Listening
- Telephone Skills
- Retail
- Friendliness
- High School Diploma
- Military Background
- Driving
- Written Communication
- Spanish
- Reporting
- Multitasking
- Filing
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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