Customer Service Representative Jobs in Norwood, MA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
- TJocelyne Counseling and Consulting Clinic
- Brockton, MA (10 miles from Norwood, MA)
- 9 days ago
- TJocelyne Counseling and Consulting Clinic
- Brockton, MA (10 miles from Norwood, MA)
- 9 days ago
We are currently seeking a dedicated and compassionate Client Service Representative to join our team at the community mental health clinic in Brockton, Massachusetts. As a valued member of our...
Bilingual Customer Service Specialist (Spanish)
- Dedham, MA (4 miles from Norwood, MA)
- 10 days ago
- Dedham, MA (4 miles from Norwood, MA)
- 10 days ago
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
Chat Support Specialist/Live Chat Assistant/Customer Service Representative Remote-WFH
- Waltham, MA (15 miles from Norwood, MA)
- 6 hours ago
- Waltham, MA (15 miles from Norwood, MA)
- 6 hours ago
We are currently seeking a talented Chat Support Specialist/Live Chat Assistant/Customer Service Representative to join our team in a remote work from home intern position located in Waltham, MA....
Remote Work- Boston, MA (13 miles from Norwood, MA)
- 7 hours ago
- Boston, MA (13 miles from Norwood, MA)
- 7 hours ago
Customer Service Assistant Boston, Massachusetts | Full Time Temp to Hire | $ 23 - $ 23 per hour April 17, 2025 | Job ID: A1414936EM_... Job Summary Our client, a well-established tech company in...
- Framingham, MA (15 miles from Norwood, MA)
- 7 hours ago
- Framingham, MA (15 miles from Norwood, MA)
- 7 hours ago
Join a Dynamic Team with Great Benefits!** **Remote Customer Service Rep** **Company:** Global off-price retail leader **Benefits:** + **Flexible Schedule:** Mon-Fri, 5:00 PM - 9:00 PM EST +...
Remote Work- Needham, MA (7 miles from Norwood, MA)
- 9 hours ago
- Needham, MA (7 miles from Norwood, MA)
- 9 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Representative
- Mansfield, MA (11 miles from Norwood, MA)
- 10 hours ago
- Mansfield, MA (11 miles from Norwood, MA)
- 10 hours ago
We have an excellent opportunity for a Customer Service Representative in our Mansfield Distribution Center....
Client Service Representative, National Accounts
- Boston, MA (13 miles from Norwood, MA)
- 11 hours ago
- Boston, MA (13 miles from Norwood, MA)
- 11 hours ago
Job Responsibilities and Requirements The Client Service Representative, National Accounts works closely with the National Client Managers, Account Consultants and their leadership, as a liaison...
- Somerville, MA (14 miles from Norwood, MA)
- 11 hours ago
- Somerville, MA (14 miles from Norwood, MA)
- 11 hours ago
Representative must be fully versed in MGB Credit & Collection Policy and Financial Assistance Policy and must inform patients of all assistance available to them when making payment arrangements, processing...
- Waltham, MA (15 miles from Norwood, MA)
- 11 hours ago
- Waltham, MA (15 miles from Norwood, MA)
- 11 hours ago
Under regular supervision, the Customer Service Representative provides customer support for a variety of inquiries, including billing issues and product/service concerns....
- Framingham, MA (15 miles from Norwood, MA)
- 17 hours ago
- Framingham, MA (15 miles from Norwood, MA)
- 17 hours ago
Starting hiring pay at: $17 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great...
Customer Service - Whole Foods
- Sudbury, MA (18 miles from Norwood, MA)
- 23 hours ago
- Sudbury, MA (18 miles from Norwood, MA)
- 23 hours ago
Are you a Foodie seeking a new and exciting opportunity? Come join the Whole Foods Market team where youll work in a professional environment, with the highest quality ingredients and have a true...
Customer Service Representative I, RMV - Metro District
- Braintree, MA (9 miles from Norwood, MA)
- 1 day ago
- Braintree, MA (9 miles from Norwood, MA)
- 1 day ago
Duties and Responsibilities This position will follow a Tuesday through Saturday work schedule. Interact with customers to respond to inquiries and complaints. Issues licenses, identification...
Retail Sales Associate / Customer Service
- Hanover, MA (18 miles from Norwood, MA)
- 1 day ago
- Hanover, MA (18 miles from Norwood, MA)
- 1 day ago
Responsibilities At Elements Massage Hanover, we value our people and work-life balance is key. We listen to and invest in our team members. Our philosophy is to communicate effectively, encourage...
Pharmaceutical Customer Experience Specialist
- Bedford, MA (22 miles from Norwood, MA)
- 1 day ago
- Bedford, MA (22 miles from Norwood, MA)
- 1 day ago
Must be able to work 4 AM-12:30 PM EST. We are seeking an experienced and proactive Customer Experience Specialist to join our team in a remote role that blends Customer Service and Customer...
Remote WorkDemographic Data for Norwood, MA
Moving to Norwood, MA? Find some basic demographic data about Norwood, MA below.
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Salary for Customer Service Representative Jobs in Norwood, MA
Highest Education Level
Customer Service Representatives in Norwood, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Scanning
- Referrals
- Customer Relations
- Stocking
- Listening
- Telephone Skills
- Retail
- Friendliness
- High School Diploma
- Military Background
- Driving
- Written Communication
- Spanish
- Reporting
- Multitasking
- Filing
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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