Customer Service Representative Jobs in Newton, MA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
CUSTOMER SERVICE ACCOUNT MANAGER
- Smyth Companies
- Wilmington, MA (14 miles from Newton, MA)
- 4 days ago
- Smyth Companies
- Wilmington, MA (14 miles from Newton, MA)
- 4 days ago
Smyth-Wilmington is seeking candidates who take pride in what they do, love being part of something great, enjoy learning, and creating new opportunities for our customers. From big moments to...
- TJocelyne Counseling and Consulting Clinic
- Brockton, MA (20 miles from Newton, MA)
- 9 days ago
- TJocelyne Counseling and Consulting Clinic
- Brockton, MA (20 miles from Newton, MA)
- 9 days ago
We are currently seeking a dedicated and compassionate Client Service Representative to join our team at the community mental health clinic in Brockton, Massachusetts. As a valued member of our...
Bilingual Customer Service Specialist (Spanish)
- Dedham, MA (7 miles from Newton, MA)
- 10 days ago
- Dedham, MA (7 miles from Newton, MA)
- 10 days ago
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
Chat Support Specialist/Live Chat Assistant/Customer Service Representative Remote-WFH
- Waltham, MA (4 miles from Newton, MA)
- 6 hours ago
- Waltham, MA (4 miles from Newton, MA)
- 6 hours ago
We are currently seeking a talented Chat Support Specialist/Live Chat Assistant/Customer Service Representative to join our team in a remote work from home intern position located in Waltham, MA....
Remote Work- Andover, MA (20 miles from Newton, MA)
- 7 hours ago
- Andover, MA (20 miles from Newton, MA)
- 7 hours ago
Customer Service Engineer Worldwide TechServices - 3.0 Andover, MA Job Details Full-time Estimated: $41K - $49.4K a year 22 hours ago Qualifications Mid-level Trade school Computer skills 2 years...
- Boston, MA (6 miles from Newton, MA)
- 7 hours ago
- Boston, MA (6 miles from Newton, MA)
- 7 hours ago
Customer Service Assistant Boston, Massachusetts | Full Time Temp to Hire | $ 23 - $ 23 per hour April 17, 2025 | Job ID: A1414936EM_... Job Summary Our client, a well-established tech company in...
- Framingham, MA (13 miles from Newton, MA)
- 7 hours ago
- Framingham, MA (13 miles from Newton, MA)
- 7 hours ago
Join a Dynamic Team with Great Benefits!** **Remote Customer Service Rep** **Company:** Global off-price retail leader **Benefits:** + **Flexible Schedule:** Mon-Fri, 5:00 PM - 9:00 PM EST +...
Remote Work- Needham, MA (6 miles from Newton, MA)
- 9 hours ago
- Needham, MA (6 miles from Newton, MA)
- 9 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Representative
- Mansfield, MA (23 miles from Newton, MA)
- 10 hours ago
- Mansfield, MA (23 miles from Newton, MA)
- 10 hours ago
We have an excellent opportunity for a Customer Service Representative in our Mansfield Distribution Center....
Client Service Representative, National Accounts
- Boston, MA (6 miles from Newton, MA)
- 11 hours ago
- Boston, MA (6 miles from Newton, MA)
- 11 hours ago
Job Responsibilities and Requirements The Client Service Representative, National Accounts works closely with the National Client Managers, Account Consultants and their leadership, as a liaison...
- Somerville, MA (4 miles from Newton, MA)
- 11 hours ago
- Somerville, MA (4 miles from Newton, MA)
- 11 hours ago
Representative must be fully versed in MGB Credit & Collection Policy and Financial Assistance Policy and must inform patients of all assistance available to them when making payment arrangements, processing...
Customer Service Representative
- Wilmington, MA (14 miles from Newton, MA)
- 11 hours ago
- Wilmington, MA (14 miles from Newton, MA)
- 11 hours ago
Job Title: Customer Service Representative Location: WM USA - 37 Upton Drive Location Type: Hybrid Salary: Competitive Salary + Outstanding Benefits Package Requisition Closing date: 2/10/2025 Website...
Bilingual Customer Account Representative
- Lawrence, MA (24 miles from Newton, MA)
- 11 hours ago
- Lawrence, MA (24 miles from Newton, MA)
- 11 hours ago
Ready to do your best work? Interested in a minimum starting hourly rate of $16.62 per hour - $19.55 per hour? Why should I apply in just a few clicks? Paid Time Off and Sunday Off -- We are...
- Waltham, MA (4 miles from Newton, MA)
- 11 hours ago
- Waltham, MA (4 miles from Newton, MA)
- 11 hours ago
Under regular supervision, the Customer Service Representative provides customer support for a variety of inquiries, including billing issues and product/service concerns....
- Framingham, MA (13 miles from Newton, MA)
- 17 hours ago
- Framingham, MA (13 miles from Newton, MA)
- 17 hours ago
Starting hiring pay at: $17 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great...
Demographic Data for Newton, MA
Moving to Newton, MA? Find some basic demographic data about Newton, MA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Newton, MA
Highest Education Level
Customer Service Representatives in Newton, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Scanning
- Referrals
- Customer Relations
- Stocking
- Listening
- Telephone Skills
- Retail
- Friendliness
- High School Diploma
- Military Background
- Driving
- Written Communication
- Spanish
- Reporting
- Multitasking
- Filing
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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