Customer Service Representative Jobs in Methuen, MA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
CUSTOMER SERVICE ACCOUNT MANAGER
- Smyth Companies
- Wilmington, MA (11 miles from Methuen, MA)
- 4 days ago
- Smyth Companies
- Wilmington, MA (11 miles from Methuen, MA)
- 4 days ago
Smyth-Wilmington is seeking candidates who take pride in what they do, love being part of something great, enjoy learning, and creating new opportunities for our customers. From big moments to...
Chat Support Specialist/Live Chat Assistant/Customer Service Representative Remote-WFH
- Waltham, MA (23 miles from Methuen, MA)
- 6 hours ago
- Waltham, MA (23 miles from Methuen, MA)
- 6 hours ago
We are currently seeking a talented Chat Support Specialist/Live Chat Assistant/Customer Service Representative to join our team in a remote work from home intern position located in Waltham, MA....
Remote Work- Andover, MA (5 miles from Methuen, MA)
- 7 hours ago
- Andover, MA (5 miles from Methuen, MA)
- 7 hours ago
Customer Service Engineer Worldwide TechServices - 3.0 Andover, MA Job Details Full-time Estimated: $41K - $49.4K a year 22 hours ago Qualifications Mid-level Trade school Computer skills 2 years...
Store Customer Service Specialist
- Plaistow, NH (8 miles from Methuen, MA)
- 7 hours ago
- Plaistow, NH (8 miles from Methuen, MA)
- 7 hours ago
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
- Somerville, MA (24 miles from Methuen, MA)
- 11 hours ago
- Somerville, MA (24 miles from Methuen, MA)
- 11 hours ago
Representative must be fully versed in MGB Credit & Collection Policy and Financial Assistance Policy and must inform patients of all assistance available to them when making payment arrangements, processing...
Customer Service Representative
- Wilmington, MA (11 miles from Methuen, MA)
- 11 hours ago
- Wilmington, MA (11 miles from Methuen, MA)
- 11 hours ago
Job Title: Customer Service Representative Location: WM USA - 37 Upton Drive Location Type: Hybrid Salary: Competitive Salary + Outstanding Benefits Package Requisition Closing date: 2/10/2025 Website...
Bilingual Customer Account Representative
- Lawrence, MA (2 miles from Methuen, MA)
- 11 hours ago
- Lawrence, MA (2 miles from Methuen, MA)
- 11 hours ago
Ready to do your best work? Interested in a minimum starting hourly rate of $16.62 per hour - $19.55 per hour? Why should I apply in just a few clicks? Paid Time Off and Sunday Off -- We are...
- Waltham, MA (23 miles from Methuen, MA)
- 11 hours ago
- Waltham, MA (23 miles from Methuen, MA)
- 11 hours ago
Under regular supervision, the Customer Service Representative provides customer support for a variety of inquiries, including billing issues and product/service concerns....
Customer Service Representative
- Exeter, NH (18 miles from Methuen, MA)
- 23 hours ago
- Exeter, NH (18 miles from Methuen, MA)
- 23 hours ago
Customer Service Representative SIG SAUER, Inc. is a leading provider and manufacturer of firearms, electro-optics, ammunition, airguns, suppressors, remote controlled weapons stations, and training...
- Medford, MA (22 miles from Methuen, MA)
- 23 hours ago
- Medford, MA (22 miles from Methuen, MA)
- 23 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Associate - Temporary
- Nashua, NH (14 miles from Methuen, MA)
- 23 hours ago
- Nashua, NH (14 miles from Methuen, MA)
- 23 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Sales Representative
- Manchester, NH (22 miles from Methuen, MA)
- 23 hours ago
- Manchester, NH (22 miles from Methuen, MA)
- 23 hours ago
6107 - Manchester - 300 Keller Street, Manchester, New Hampshire, 03103 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic...
Pharmaceutical Customer Experience Specialist
- Bedford, MA (16 miles from Methuen, MA)
- 1 day ago
- Bedford, MA (16 miles from Methuen, MA)
- 1 day ago
Must be able to work 4 AM-12:30 PM EST. We are seeking an experienced and proactive Customer Experience Specialist to join our team in a remote role that blends Customer Service and Customer...
Remote WorkCUSTOMER SERVICE SPECIALIST Staffing Now Methuen, MA (Onsite) Contract to Hire Job Details Our Merrimack Valley manufacturing client located conveniently off of Rte. 93 is hiring for an...
BILLING CLERK/CUSTOMER SERVICE SPECIALIST Staffing Now Andover
- Andover, MA (5 miles from Methuen, MA)
- 1 day ago
- Andover, MA (5 miles from Methuen, MA)
- 1 day ago
BILLING CLERK/CUSTOMER SERVICE SPECIALIST Staffing Now Andover, MA (Onsite) Contract to Hire Job Details Billing Clerk/Customer Service Specialist temporary to hire position for an established...
Demographic Data for Methuen, MA
Moving to Methuen, MA? Find some basic demographic data about Methuen, MA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Methuen, MA
Highest Education Level
Customer Service Representatives in Methuen, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Scanning
- Referrals
- Customer Relations
- Stocking
- Listening
- Telephone Skills
- Retail
- Friendliness
- High School Diploma
- Military Background
- Driving
- Written Communication
- Spanish
- Reporting
- Multitasking
- Filing
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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