Customer Service Representative Jobs in Methuen, MA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Store Customer Service Specialist
- Salem, NH (4 miles from Methuen, MA)
- 9 days ago
- Salem, NH (4 miles from Methuen, MA)
- 9 days ago
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
- Manchester, NH (22 miles from Methuen, MA)
- 30+ days ago
- Manchester, NH (22 miles from Methuen, MA)
- 30+ days ago
Starting hiring pay at: $17 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great...
- Stoneham, MA (18 miles from Methuen, MA)
- 3 hours ago
- Stoneham, MA (18 miles from Methuen, MA)
- 3 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Experience Representative - Manchester Airport
- Manchester, NH (22 miles from Methuen, MA)
- 5 hours ago
- Manchester, NH (22 miles from Methuen, MA)
- 5 hours ago
The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers....
Customer Service Security Officer
- Cambridge, MA (24 miles from Methuen, MA)
- 5 hours ago
- Cambridge, MA (24 miles from Methuen, MA)
- 5 hours ago
Security Officer JOB SPECS: Title: Security Officer Pay Range: $16.00-$19.00/hour Shifts: Securitas is hiring for ALL shifts to include (morning, evening & overnight)! We help make your world a...
Commercial Lines Customer Service Representative
- Woburn, MA (16 miles from Methuen, MA)
- 6 hours ago
- Woburn, MA (16 miles from Methuen, MA)
- 6 hours ago
Commercial Lines Insurance Customer Service Representative: Requirements: Active Property and Casualty Insurance license. Previous experience in commercial insurance or related field....
Customer Service Representative
- Beverly, MA (20 miles from Methuen, MA)
- 12 hours ago
- Beverly, MA (20 miles from Methuen, MA)
- 12 hours ago
We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. KROHNE,...
Customer Service Representative
- Wilmington, MA (11 miles from Methuen, MA)
- 15 hours ago
- Wilmington, MA (11 miles from Methuen, MA)
- 15 hours ago
Customer Service Representatives earn $40,000 - $55,000 annually based on performance and ability to close the sale! TWO MEN AND A TRUCK is NOW HIRING enthusiastic, customer focused individuals!...
Client Services Associate Experience
- Merrimack, NH (18 miles from Methuen, MA)
- 16 hours ago
- Merrimack, NH (18 miles from Methuen, MA)
- 16 hours ago
Job Description: Client Services Associate Experience The Role This role works closely with brokerage client services leadership to understand the key challenges and opportunities in building an...
Contact Center Customer Service Inbound/Outbound I
- Chelmsford, MA (13 miles from Methuen, MA)
- 1 day ago
- Chelmsford, MA (13 miles from Methuen, MA)
- 1 day ago
For those who want to keep growing, learning, and evolving. We at Kelly hear you, and were here for you! Were seeking a Contact Center Customer Service Inbound/Outbound I to work at a premier...
- Manchester, NH (22 miles from Methuen, MA)
- 1 day ago
- Manchester, NH (22 miles from Methuen, MA)
- 1 day ago
Overview We Need Your Next-Level Service Mindset at the Best in Pests. As part of the Orkin team, you’ll be critical to helping our customers feel we’ve delivered on our promise. That means...
Customer Service Representative Contract Manufacturer
- Tyngsboro, MA (13 miles from Methuen, MA)
- 1 day ago
- Tyngsboro, MA (13 miles from Methuen, MA)
- 1 day ago
Customer Service Representative - Contract Manufacturer A leading CNC manufacturing and assembly company is currently seeking for a Customer Service Representative....
- Wakefield, MA (17 miles from Methuen, MA)
- 1 day ago
- Wakefield, MA (17 miles from Methuen, MA)
- 1 day ago
Preferred: Higher educational experience or professional certification Insurance or Financial Services industry experience or Product specific experience Previous Call Center experience A passion for...
- Salem, MA (20 miles from Methuen, MA)
- 1 day ago
- Salem, MA (20 miles from Methuen, MA)
- 1 day ago
Job Classification: Customer Service Representatives Access our statewide or regional occupation report for more information about wages, employment outlooks, skills, training programs, related occupations...
Customer Service Associate - Temporary
- Exeter, NH (18 miles from Methuen, MA)
- 1 day ago
- Exeter, NH (18 miles from Methuen, MA)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Demographic Data for Methuen, MA
Moving to Methuen, MA? Find some basic demographic data about Methuen, MA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Methuen, MA
Highest Education Level
Customer Service Representatives in Methuen, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Food Service Management
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Point-of-Sale System
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Problem Resolution
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Referrals
- Cashier Skills
- Customer Relations
- Stocking
- Friendliness
- Listening
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- English
- Sales
- Filing
- Reporting
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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