Customer Service Representative Jobs in Lowell, MA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
CUSTOMER SERVICE ACCOUNT MANAGER
- Smyth Companies
- Wilmington, MA (9 miles from Lowell, MA)
- 4 days ago
- Smyth Companies
- Wilmington, MA (9 miles from Lowell, MA)
- 4 days ago
Smyth-Wilmington is seeking candidates who take pride in what they do, love being part of something great, enjoy learning, and creating new opportunities for our customers. From big moments to...
Chat Support Specialist/Live Chat Assistant/Customer Service Representative Remote-WFH
- Waltham, MA (17 miles from Lowell, MA)
- 6 hours ago
- Waltham, MA (17 miles from Lowell, MA)
- 6 hours ago
We are currently seeking a talented Chat Support Specialist/Live Chat Assistant/Customer Service Representative to join our team in a remote work from home intern position located in Waltham, MA....
Remote Work- Andover, MA (6 miles from Lowell, MA)
- 7 hours ago
- Andover, MA (6 miles from Lowell, MA)
- 7 hours ago
Customer Service Engineer Worldwide TechServices - 3.0 Andover, MA Job Details Full-time Estimated: $41K - $49.4K a year 22 hours ago Qualifications Mid-level Trade school Computer skills 2 years...
Store Customer Service Specialist
- Plaistow, NH (16 miles from Lowell, MA)
- 7 hours ago
- Plaistow, NH (16 miles from Lowell, MA)
- 7 hours ago
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
- Boston, MA (23 miles from Lowell, MA)
- 7 hours ago
- Boston, MA (23 miles from Lowell, MA)
- 7 hours ago
Customer Service Assistant Boston, Massachusetts | Full Time Temp to Hire | $ 23 - $ 23 per hour April 17, 2025 | Job ID: A1414936EM_... Job Summary Our client, a well-established tech company in...
- Framingham, MA (23 miles from Lowell, MA)
- 7 hours ago
- Framingham, MA (23 miles from Lowell, MA)
- 7 hours ago
Join a Dynamic Team with Great Benefits!** **Remote Customer Service Rep** **Company:** Global off-price retail leader **Benefits:** + **Flexible Schedule:** Mon-Fri, 5:00 PM - 9:00 PM EST +...
Remote WorkClient Service Representative, National Accounts
- Boston, MA (23 miles from Lowell, MA)
- 11 hours ago
- Boston, MA (23 miles from Lowell, MA)
- 11 hours ago
Job Responsibilities and Requirements The Client Service Representative, National Accounts works closely with the National Client Managers, Account Consultants and their leadership, as a liaison...
- Somerville, MA (21 miles from Lowell, MA)
- 11 hours ago
- Somerville, MA (21 miles from Lowell, MA)
- 11 hours ago
Representative must be fully versed in MGB Credit & Collection Policy and Financial Assistance Policy and must inform patients of all assistance available to them when making payment arrangements, processing...
Customer Service Representative
- Wilmington, MA (9 miles from Lowell, MA)
- 11 hours ago
- Wilmington, MA (9 miles from Lowell, MA)
- 11 hours ago
Job Title: Customer Service Representative Location: WM USA - 37 Upton Drive Location Type: Hybrid Salary: Competitive Salary + Outstanding Benefits Package Requisition Closing date: 2/10/2025 Website...
Bilingual Customer Account Representative
- Lawrence, MA (8 miles from Lowell, MA)
- 11 hours ago
- Lawrence, MA (8 miles from Lowell, MA)
- 11 hours ago
Ready to do your best work? Interested in a minimum starting hourly rate of $16.62 per hour - $19.55 per hour? Why should I apply in just a few clicks? Paid Time Off and Sunday Off -- We are...
- Waltham, MA (17 miles from Lowell, MA)
- 11 hours ago
- Waltham, MA (17 miles from Lowell, MA)
- 11 hours ago
Under regular supervision, the Customer Service Representative provides customer support for a variety of inquiries, including billing issues and product/service concerns....
- Framingham, MA (23 miles from Lowell, MA)
- 17 hours ago
- Framingham, MA (23 miles from Lowell, MA)
- 17 hours ago
Starting hiring pay at: $17 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great...
- Medford, MA (19 miles from Lowell, MA)
- 23 hours ago
- Medford, MA (19 miles from Lowell, MA)
- 23 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Associate - Temporary
- Nashua, NH (9 miles from Lowell, MA)
- 23 hours ago
- Nashua, NH (9 miles from Lowell, MA)
- 23 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service - Whole Foods
- Sudbury, MA (19 miles from Lowell, MA)
- 23 hours ago
- Sudbury, MA (19 miles from Lowell, MA)
- 23 hours ago
Are you a Foodie seeking a new and exciting opportunity? Come join the Whole Foods Market team where youll work in a professional environment, with the highest quality ingredients and have a true...
Demographic Data for Lowell, MA
Moving to Lowell, MA? Find some basic demographic data about Lowell, MA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Lowell, MA
Highest Education Level
Customer Service Representatives in Lowell, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Scanning
- Referrals
- Customer Relations
- Stocking
- Listening
- Telephone Skills
- Retail
- Friendliness
- High School Diploma
- Military Background
- Driving
- Written Communication
- Spanish
- Reporting
- Multitasking
- Filing
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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