Customer Service Representative Jobs in Lenox, MA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative
- Pittsfield, MA (6 miles from Lenox, MA)
- 8 hours ago
- Pittsfield, MA (6 miles from Lenox, MA)
- 8 hours ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
- Lee, MA (6 miles from Lenox, MA)
- 18 hours ago
- Lee, MA (6 miles from Lenox, MA)
- 18 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
- Castleton on Hudson, NY (24 miles from Lenox, MA)
- 7 days ago
- Castleton on Hudson, NY (24 miles from Lenox, MA)
- 7 days ago
Overview We Need Your Next-Level Service Mindset at the Best in Pests. As part of the Orkin team, you’ll be critical to helping our customers feel we’ve delivered on our promise. That means...
Customer Service Representative, Patient Accounting, Shift: Day, 40hrs
- Pittsfield, MA (6 miles from Lenox, MA)
- 10 days ago
- Pittsfield, MA (6 miles from Lenox, MA)
- 10 days ago
Job Summary The Customer Service Representative is responsible for incoming and outgoing phone calls for the Patient Accounting Department to facilitate the billing and collection of all self-pay patient...
Customer Service Representative
- Pittsfield, MA (6 miles from Lenox, MA)
- 11 days ago
- Pittsfield, MA (6 miles from Lenox, MA)
- 11 days ago
Our Pittsfield client is seeking a Customer Service Representative (CSR) to serve as the first point of contact for customers, assisting with general inquiries, scheduling, and problem resolution....
Customer Account Representative
- North Adams, MA (24 miles from Lenox, MA)
- 14 days ago
- North Adams, MA (24 miles from Lenox, MA)
- 14 days ago
Ready to do your best work? Interested in a minimum starting hourly rate of $15.90 per hour - $18.70 per hour? Why should I apply in just a few clicks? Paid Time Off and Sunday Off -- We are...
Customer Service Rep Teller Support Specialist
- Valatie, NY (19 miles from Lenox, MA)
- 25 days ago
- Valatie, NY (19 miles from Lenox, MA)
- 25 days ago
Overview At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division,...
Customer Experience Coordinator
- Great Barrington, MA (13 miles from Lenox, MA)
- 30+ days ago
- Great Barrington, MA (13 miles from Lenox, MA)
- 30+ days ago
All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the...
Customer Experience Coordinator
- Great Barrington, MA (13 miles from Lenox, MA)
- 45+ days ago
- Great Barrington, MA (13 miles from Lenox, MA)
- 45+ days ago
Marshalls Customer Experience Coordinator in Great Barrington , Massachusetts All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of...
- Great Barrington, MA (13 miles from Lenox, MA)
- 45+ days ago
- Great Barrington, MA (13 miles from Lenox, MA)
- 45+ days ago
We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service...
Weekend Availability Required About the Role In this role, you will deliver excellent customer service in point of sale and customer services processes while focusing on consistent execution and...
Bilingual Customer Service Specialist (Spanish)
- Pittsfield, MA (6 miles from Lenox, MA)
- 45+ days ago
- Pittsfield, MA (6 miles from Lenox, MA)
- 45+ days ago
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
- Pittsfield, MA (6 miles from Lenox, MA)
- 60+ days ago
- Pittsfield, MA (6 miles from Lenox, MA)
- 60+ days ago
Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates...
Customer Service Rep(03093) - 61 Hancock St
- Hancock, MA (13 miles from Lenox, MA)
- 60+ days ago
- Hancock, MA (13 miles from Lenox, MA)
- 60+ days ago
Great things are happening at Domino's Pizza......and we are looking for exceptional people who want to be part of the best pizza delivery company in the world! As a customer service...
Demographic Data for Lenox, MA
Moving to Lenox, MA? Find some basic demographic data about Lenox, MA below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Lenox, MA
Highest Education Level
Customer Service Representatives in Lenox, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Food Service Management
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Point-of-Sale System
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Referrals
- Cashier Skills
- Customer Relations
- Stocking
- Friendliness
- Listening
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- English
- Sales
- Filing
- Reporting
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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