Customer Service Representative Jobs in Holyoke, MA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Seasonal Customer Experience Representative - BDL Airport
- Windsor Locks, CT (20 miles from Holyoke, MA)
- 7 hours ago
- Windsor Locks, CT (20 miles from Holyoke, MA)
- 7 hours ago
Overview Enterprise Mobility at the Bradley International Airport (BDL) has an exciting opportunity for a Customer Experience Representative. The Customer Experience Representative will provide...
Baystate Health Client Service Specialist in Holyoke , Massachusetts Summary: Location: Whitney Ave Holyoke MA Schedule: 3-1130pm; 40hrs per week; every other weekend. Under direct supervision,...
Req#: R34417 Category(s): Administrative Support, Customer Service Full Time / Part Time: Full-Time Shift: Second Summary: Location: Whitney Ave Holyoke MA Schedule: 3-1130pm; 40hrs per week;...
- Enfield, CT (16 miles from Holyoke, MA)
- 1 day ago
- Enfield, CT (16 miles from Holyoke, MA)
- 1 day ago
Starting hiring pay at: $17 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great...
Pharmacy Customer Service Associate
- Springfield, MA (8 miles from Holyoke, MA)
- 2 days ago
- Springfield, MA (8 miles from Holyoke, MA)
- 2 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Bilingual Customer Service Specialist (Spanish)
- West Springfield, MA (6 miles from Holyoke, MA)
- 2 days ago
- West Springfield, MA (6 miles from Holyoke, MA)
- 2 days ago
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
- Chicopee, MA (4 miles from Holyoke, MA)
- 3 days ago
- Chicopee, MA (4 miles from Holyoke, MA)
- 3 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Representative
- Hadley, MA (9 miles from Holyoke, MA)
- 5 days ago
- Hadley, MA (9 miles from Holyoke, MA)
- 5 days ago
Center experience a plus, but will train the right person....
Bilingual Customer Service Payment Agent
- Springfield, MA (8 miles from Holyoke, MA)
- 5 days ago
- Springfield, MA (8 miles from Holyoke, MA)
- 5 days ago
We are GROWING and we are searching for you! What We offer: Recognition culture Comprehensive Benefits package including medical, dental, vision and life insurance Retirement Plan: A 401K plan...
- Westfield, MA (7 miles from Holyoke, MA)
- 7 days ago
- Westfield, MA (7 miles from Holyoke, MA)
- 7 days ago
Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates...
- Agawam, MA (10 miles from Holyoke, MA)
- 7 days ago
- Agawam, MA (10 miles from Holyoke, MA)
- 7 days ago
Division: Retail Banking Department: Various - Branch Network Reports to: Financial Center Manager Status: Non-Exempt Grade: 4 Salary Range: $17.00 - $26.55 Actual compensation within the pay...
Retail Sales Associate / Customer Service
- East Longmeadow, MA (13 miles from Holyoke, MA)
- 8 days ago
- East Longmeadow, MA (13 miles from Holyoke, MA)
- 8 days ago
Overview If youre looking for a retail sales associate / customer service job where you can positively change the lives of clients in a meaningful way, then look no further! Retail Sales...
- Easthampton, MA (6 miles from Holyoke, MA)
- 13 days ago
- Easthampton, MA (6 miles from Holyoke, MA)
- 13 days ago
OVERVIEW: Responsible for maintaining in-depth knowledge regarding a wide array of bank products, services, regulations and data processing to provide support to customers, branch personnel and...
Crew Member: Customer Service / Cashier
- Ware, MA (19 miles from Holyoke, MA)
- 13 days ago
- Ware, MA (19 miles from Holyoke, MA)
- 13 days ago
The Crew Member: Customer Service / Cashier is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced...
- Springfield, MA (8 miles from Holyoke, MA)
- 13 days ago
- Springfield, MA (8 miles from Holyoke, MA)
- 13 days ago
POSITION SUMMARY Client Service Associates help shape the future of service by modernizing the client experience through an elevated standard of care. The Client Service Associate assists with the...
Demographic Data for Holyoke, MA
Moving to Holyoke, MA? Find some basic demographic data about Holyoke, MA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Holyoke, MA
Highest Education Level
Customer Service Representatives in Holyoke, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Food Service Management
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Point-of-Sale System
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Problem Resolution
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Referrals
- Cashier Skills
- Customer Relations
- Stocking
- Friendliness
- Listening
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- English
- Sales
- Filing
- Reporting
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »