Customer Service Representative Jobs in Grafton, MA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Associate - Morning & Lunch Shift
- Marlborough, MA (11 miles from Grafton, MA)
- 22 hours ago
- Marlborough, MA (11 miles from Grafton, MA)
- 22 hours ago
Starting hiring pay at: $17 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great...
Customer Service Parts Coordinator
- Worcester, MA (7 miles from Grafton, MA)
- 9 days ago
- Worcester, MA (7 miles from Grafton, MA)
- 9 days ago
Job Seekers can review the Job Applicant Privacy Policy by clicking here (. Job Description : START ON A CAREER PATH WITH A COMPANY THAT HAS A FUTURE At Ryder, our most important competitive...
- Worcester, MA (7 miles from Grafton, MA)
- 6 hours ago
- Worcester, MA (7 miles from Grafton, MA)
- 6 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Commercial Lines Customer Service Representative
- Northbridge, MA (5 miles from Grafton, MA)
- 8 hours ago
- Northbridge, MA (5 miles from Grafton, MA)
- 8 hours ago
Commercial Lines Insurance Customer Service Representative: Requirements: Active Property and Casualty Insurance license. Previous experience in commercial insurance or related field....
Customer Care Advocate Life 5 12 25
- Cumberland, RI (21 miles from Grafton, MA)
- 17 hours ago
- Cumberland, RI (21 miles from Grafton, MA)
- 17 hours ago
Preferred: Higher educational experience or professional certification Insurance or Financial Services industry experience or Product specific experience Previous Call Center experience A passion for...
Client Services Associate Experience
- Smithfield, RI (22 miles from Grafton, MA)
- 18 hours ago
- Smithfield, RI (22 miles from Grafton, MA)
- 18 hours ago
Job Description: Client Services Associate Experience The Role This role works closely with brokerage client services leadership to understand the key challenges and opportunities in building an...
Pharmacy Customer Service Associate
- Bellingham, MA (13 miles from Grafton, MA)
- 1 day ago
- Bellingham, MA (13 miles from Grafton, MA)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Representative Job Franklin, MA
- Franklin, MA (16 miles from Grafton, MA)
- 1 day ago
- Franklin, MA (16 miles from Grafton, MA)
- 1 day ago
Apply for FYZICALs Customer Service Representative job opening today!...
Customer Service Representative
- Woonsocket, RI (16 miles from Grafton, MA)
- 1 day ago
- Woonsocket, RI (16 miles from Grafton, MA)
- 1 day ago
Salary Not Available Position range in Rhode Island $34k - $51k Per Year CUSTOMER SERVICE REPRESENTATIVE Family Dollar Occupation: Customer Service Representatives Location: Woonsocket, RI - 02895 Positions...
- Worcester, MA (7 miles from Grafton, MA)
- 1 day ago
- Worcester, MA (7 miles from Grafton, MA)
- 1 day ago
For over 170 years, our company has been a respected leader in the insurance industry, delivering innovative solutions and exceptional service to businesses and individuals across the nation....
- Marlborough, MA (11 miles from Grafton, MA)
- 1 day ago
- Marlborough, MA (11 miles from Grafton, MA)
- 1 day ago
un Customer Service Associate (Marlborough) AJ Antico Irrigation 289 Elm Street, Suite 101 compensation: $18/hour based on experience employment type: experience level: entry level job title:...
Customer Service Representative- Food Manufacturing
- Worcester, MA (7 miles from Grafton, MA)
- 2 days ago
- Worcester, MA (7 miles from Grafton, MA)
- 2 days ago
Job Purpose Professionally and accurately manage customer orders from receipt to invoice, ensuring orders arrive on time and in full. Essential Functions Manage orders from receipt to the point of...
Customer Service Associate - Temporary
- Norfolk, MA (18 miles from Grafton, MA)
- 2 days ago
- Norfolk, MA (18 miles from Grafton, MA)
- 2 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
- Worcester, MA (7 miles from Grafton, MA)
- 2 days ago
- Worcester, MA (7 miles from Grafton, MA)
- 2 days ago
POSITION SUMMARY Client Service Associates provide exceptional service to our clients and support Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams on a daily basis. Through...
Customer Service Representative Job
- Franklin, MA (16 miles from Grafton, MA)
- 2 days ago
- Franklin, MA (16 miles from Grafton, MA)
- 2 days ago
Apply for FYZICAL's Customer Service Representative job opening today!...
Demographic Data for Grafton, MA
Moving to Grafton, MA? Find some basic demographic data about Grafton, MA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Grafton, MA
Highest Education Level
Customer Service Representatives in Grafton, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Food Service Management
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Point-of-Sale System
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Problem Resolution
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Energetic
- Referrals
- Cashier Skills
- Customer Relations
- Stocking
- Friendliness
- Listening
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- English
- Sales
- Filing
- Reporting
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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