Customer Service Representative Jobs in Everett, MA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Bilingual Customer Service Specialist (Spanish)
- Braintree, MA (14 miles from Everett, MA)
- 19 hours ago
- Braintree, MA (14 miles from Everett, MA)
- 19 hours ago
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
- TJocelyne Counseling and Consulting Clinic
- Brockton, MA (22 miles from Everett, MA)
- 2 days ago
- TJocelyne Counseling and Consulting Clinic
- Brockton, MA (22 miles from Everett, MA)
- 2 days ago
We are currently seeking a dedicated and compassionate Client Service Representative to join our team at the community mental health clinic in Brockton, Massachusetts. As a valued member of our...
- Boston, MA (3 miles from Everett, MA)
- 13 days ago
- Boston, MA (3 miles from Everett, MA)
- 13 days ago
The Part Time Customer Service Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide...
- Boston, MA (3 miles from Everett, MA)
- 8 hours ago
- Boston, MA (3 miles from Everett, MA)
- 8 hours ago
At MFS, you will find a culture that supports you in doing what you do best. Our employees work together to reach better outcomes, favoring the strongest idea over the strongest individual. We put...
- Brookline, MA (7 miles from Everett, MA)
- 8 hours ago
- Brookline, MA (7 miles from Everett, MA)
- 8 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Contact Center Customer Service Inbound/Outbound I
- Chelmsford, MA (19 miles from Everett, MA)
- 8 hours ago
- Chelmsford, MA (19 miles from Everett, MA)
- 8 hours ago
For those who want to keep growing, learning, and evolving. We at Kelly hear you, and were here for you! Were seeking a Contact Center Customer Service Inbound/Outbound I to work at a premier...
- Wakefield, MA (6 miles from Everett, MA)
- 17 hours ago
- Wakefield, MA (6 miles from Everett, MA)
- 17 hours ago
Preferred: Higher educational experience or professional certification Insurance or Financial Services industry experience or Product specific experience Previous Call Center experience A passion for...
- Salem, MA (10 miles from Everett, MA)
- 18 hours ago
- Salem, MA (10 miles from Everett, MA)
- 18 hours ago
Job Classification: Customer Service Representatives Access our statewide or regional occupation report for more information about wages, employment outlooks, skills, training programs, related occupations...
- Lynn, MA (6 miles from Everett, MA)
- 21 hours ago
- Lynn, MA (6 miles from Everett, MA)
- 21 hours ago
Call Center experience preferred Service and sales background a plus PC and data entry skills required Proven previous job stability a must Skills/Knowledge: Excellent written communication skills Excellent...
- Methuen, MA (23 miles from Everett, MA)
- 21 hours ago
- Methuen, MA (23 miles from Everett, MA)
- 21 hours ago
Starting hiring pay at: $17 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great...
Customer Support Representative
- Wilmington, MA (12 miles from Everett, MA)
- 1 day ago
- Wilmington, MA (12 miles from Everett, MA)
- 1 day ago
For those who want to keep growing, learning, and evolving. We at Kelly hear you, and we're here for you! We're seeking a Customer Support Representative to work at a premier client in Wilmington,...
Member Service Representative, Methuen, Part-Time, on-site
- Methuen, MA (23 miles from Everett, MA)
- 1 day ago
- Methuen, MA (23 miles from Everett, MA)
- 1 day ago
Schedule Mon-Tue-Wed:10:30-5:30 & every Sat:8:30-3:30 What You’ll Do Summary/Objective: Contribute to DCU's Success Sharing and business goals by identifying member's needs, providing service...
Customer Support Representative
- Wilmington, MA (12 miles from Everett, MA)
- 1 day ago
- Wilmington, MA (12 miles from Everett, MA)
- 1 day ago
For those who want to keep growing, learning, and evolving. We at Kelly hear you, and were here for you! Were seeking a Customer Support Representative to work at a premier client in Wilmington,...
Pharmacy Customer Service Associate
- Tewksbury, MA (16 miles from Everett, MA)
- 1 day ago
- Tewksbury, MA (16 miles from Everett, MA)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Representative - Land Rover Rockland
- Rockland, MA (20 miles from Everett, MA)
- 1 day ago
- Rockland, MA (20 miles from Everett, MA)
- 1 day ago
Overview Land Rover Rockland is part of the fast-growing Group 1 Automotive, a leader in automotive retail, and we are looking to add a qualified Customer Service Representative to our team....
Demographic Data for Everett, MA
Moving to Everett, MA? Find some basic demographic data about Everett, MA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Everett, MA
Highest Education Level
Customer Service Representatives in Everett, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Food Service Management
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Point-of-Sale System
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Referrals
- Cashier Skills
- Customer Relations
- Stocking
- Friendliness
- Listening
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- English
- Sales
- Filing
- Reporting
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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