Customer Service Representative Jobs in Charlton, MA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
- Worcester, MA (12 miles from Charlton, MA)
- 3 hours ago
- Worcester, MA (12 miles from Charlton, MA)
- 3 hours ago
Division: Retail Banking Department: Customer Support Center Reports to: Customer Support Manager Status: Non-Exempt Grade: 6 Pay Range: $19.00 - $31.86 Actual compensation within the pay range...
Customer Service Representative, Part-Time $17 hourly
- Millbury, MA (10 miles from Charlton, MA)
- 14 hours ago
- Millbury, MA (10 miles from Charlton, MA)
- 14 hours ago
What you'll do: As a Customer Service Representative, you will play an important role in the lifecycle of every customers' purchase....
Customer Service/Cashier Overnight
- Worcester, MA (12 miles from Charlton, MA)
- 16 hours ago
- Worcester, MA (12 miles from Charlton, MA)
- 16 hours ago
Looking for Crew Members who can work after dinner and late nights. Times vary by restaurant. Schedules can start as early as 4:00pm or later. This shift has a wide variety of shift lengths,...
- Worcester, MA (12 miles from Charlton, MA)
- 1 day ago
- Worcester, MA (12 miles from Charlton, MA)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Pharmacy Customer Service Associate
- Putnam, CT (16 miles from Charlton, MA)
- 1 day ago
- Putnam, CT (16 miles from Charlton, MA)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Retail Customer Service Cashier
- Willington, CT (22 miles from Charlton, MA)
- 2 days ago
- Willington, CT (22 miles from Charlton, MA)
- 2 days ago
Req ID: 459443 Address: 3 Polster Road Willington, CT, 06279 Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k)...
Customer Experience Coordinator (Relief) - Shrewsbury, MA
- Shrewsbury, MA (17 miles from Charlton, MA)
- 3 days ago
- Shrewsbury, MA (17 miles from Charlton, MA)
- 3 days ago
WHO WE ARE VEG is a rapidly growing emergency company with hospital locations across the United States. Our mission is helping people and their pets when they need it most. We are revolutionizing...
Customer Service Representative I, RMV - Central District
- Worcester, MA (12 miles from Charlton, MA)
- 4 days ago
- Worcester, MA (12 miles from Charlton, MA)
- 4 days ago
Duties and Responsibilities This position will follow a Tuesday through Saturday work schedule. Interact with customers to respond to inquiries and complaints. Issues licenses, identification...
BYRAM HEALTHCARE Customer Service Representative, Associate
- Worcester, MA (12 miles from Charlton, MA)
- 4 days ago
- Worcester, MA (12 miles from Charlton, MA)
- 4 days ago
center experience preferred Excellent written and verbal communication skills Proficient with MS Office and the ability to navigate multiple platforms Ability to learn our brand products and therapies...
Sales Associate/Customer Service Representative
- Stafford Springs, CT (17 miles from Charlton, MA)
- 6 days ago
- Stafford Springs, CT (17 miles from Charlton, MA)
- 6 days ago
TTM Technologies, Inc. Publicly Traded US Company, NASDAQ (TTMI) Top-5 Global Printed Circuit Board Manufacturer About TTM TTM Technologies, Inc. is a leading global manufacturer of technology...
Customer Account Representative
- Worcester, MA (12 miles from Charlton, MA)
- 7 days ago
- Worcester, MA (12 miles from Charlton, MA)
- 7 days ago
Ready to do your best work? Interested in a minimum starting hourly rate of $16.62 per hour - $19.55 per hour? Why should I apply in just a few clicks? Paid Time Off and Sunday Off -- We are...
Customer Service Representative/Lot Attendant
- Northborough, MA (22 miles from Charlton, MA)
- 8 days ago
- Northborough, MA (22 miles from Charlton, MA)
- 8 days ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Client Services Representative
- Uxbridge, MA (17 miles from Charlton, MA)
- 8 days ago
- Uxbridge, MA (17 miles from Charlton, MA)
- 8 days ago
Part-Time Equine Client Service Representative Job Summary The Equine Client Service Representative is an essential member of the Massachusetts Equine team. The Massachusetts Equine Clinic is in...
Customer Service Representative
- Shrewsbury, MA (17 miles from Charlton, MA)
- 8 days ago
- Shrewsbury, MA (17 miles from Charlton, MA)
- 8 days ago
We are looking to add a Customer Service Representative to our team at Woof Pet Resort!...
Customer Service Representative
- Spencer, MA (8 miles from Charlton, MA)
- 9 days ago
- Spencer, MA (8 miles from Charlton, MA)
- 9 days ago
Job Summary Our client, a manufacturing company in Spencer, MA is seeking a Customer Service Representative....
Demographic Data for Charlton, MA
Moving to Charlton, MA? Find some basic demographic data about Charlton, MA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Charlton, MA
Highest Education Level
Customer Service Representatives in Charlton, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Scanning
- Customer Relations
- Stocking
- Telephone Skills
- Listening
- Friendliness
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Spanish
- Multitasking
- Filing
- Reporting
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »