Customer Service Representative Jobs in Brockton, MA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Bilingual Customer Service Specialist (Spanish)
- Braintree, MA (8 miles from Brockton, MA)
- 1 day ago
- Braintree, MA (8 miles from Brockton, MA)
- 1 day ago
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
- TJocelyne Counseling and Consulting Clinic
- Brockton, MA
- 3 days ago
- TJocelyne Counseling and Consulting Clinic
- Brockton, MA
- 3 days ago
We are currently seeking a dedicated and compassionate Client Service Representative to join our team at the community mental health clinic in Brockton, Massachusetts. As a valued member of our...
- Boston, MA (19 miles from Brockton, MA)
- 14 days ago
- Boston, MA (19 miles from Brockton, MA)
- 14 days ago
The Part Time Customer Service Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide...
Customer Service Representative (in office)
- Boston, MA (19 miles from Brockton, MA)
- 2 hours ago
- Boston, MA (19 miles from Brockton, MA)
- 2 hours ago
MTM Transit looking for a Full Time Customer Service Representative to join our team in Boston, MA....
Pharmacy Customer Service Associate
- Stoughton, MA (4 miles from Brockton, MA)
- 3 hours ago
- Stoughton, MA (4 miles from Brockton, MA)
- 3 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
- Norwood, MA (10 miles from Brockton, MA)
- 3 hours ago
- Norwood, MA (10 miles from Brockton, MA)
- 3 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Associate - Temporary
- Hingham, MA (10 miles from Brockton, MA)
- 3 hours ago
- Hingham, MA (10 miles from Brockton, MA)
- 3 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Security Officer
- Cambridge, MA (21 miles from Brockton, MA)
- 5 hours ago
- Cambridge, MA (21 miles from Brockton, MA)
- 5 hours ago
Security Officer JOB SPECS: Title: Security Officer Pay Range: $16.00-$19.00/hour Shifts: Securitas is hiring for ALL shifts to include (morning, evening & overnight)! We help make your world a...
PR 1455342/Customer Service Representative
- Taunton, MA (12 miles from Brockton, MA)
- 7 hours ago
- Taunton, MA (12 miles from Brockton, MA)
- 7 hours ago
now hiring Customer Service Representatives!...
Customer Care Advocate Life 5 12 25
- Attleboro, MA (16 miles from Brockton, MA)
- 15 hours ago
- Attleboro, MA (16 miles from Brockton, MA)
- 15 hours ago
Preferred: Higher educational experience or professional certification Insurance or Financial Services industry experience or Product specific experience Previous Call Center experience A passion for...
Customer Service Representative
- Stoughton, MA (4 miles from Brockton, MA)
- 15 hours ago
- Stoughton, MA (4 miles from Brockton, MA)
- 15 hours ago
Customer Service Representatives earn $40,000 - $55,000 annually based on performance and ability to close the sale! TWO MEN AND A TRUCK is NOW HIRING enthusiastic, customer focused individuals!...
- Boston, MA (19 miles from Brockton, MA)
- 16 hours ago
- Boston, MA (19 miles from Brockton, MA)
- 16 hours ago
Acadian Asset Management LLC is a Boston-headquartered investment management firm with wholly owned affiliates located in Singapore, London, and Sydney. As of December 31, 2024, the firm managed...
Customer Service and Engagement Lead
- Pawtucket, RI (23 miles from Brockton, MA)
- 17 hours ago
- Pawtucket, RI (23 miles from Brockton, MA)
- 17 hours ago
SUMMARY The Customer Service and Engagement Lead is responsible for engagement and customer service initiatives that enhance the health center's performance. This position will be fully...
- Boston, MA (19 miles from Brockton, MA)
- 1 day ago
- Boston, MA (19 miles from Brockton, MA)
- 1 day ago
At MFS, you will find a culture that supports you in doing what you do best. Our employees work together to reach better outcomes, favoring the strongest idea over the strongest individual. We put...
Retail Store Specialist (Customer Service/ Merchandising) - Part Time
- Marshfield, MA (16 miles from Brockton, MA)
- 1 day ago
- Marshfield, MA (16 miles from Brockton, MA)
- 1 day ago
Company Overview: Ocean State Job Lot (“OSJL” and “Company”) is a leading $850+ million general merchandise retailer operating over 150 stores in the Northeast and a $75+ million shopping center...
Demographic Data for Brockton, MA
Moving to Brockton, MA? Find some basic demographic data about Brockton, MA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Brockton, MA
Highest Education Level
Customer Service Representatives in Brockton, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Food Service Management
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Point-of-Sale System
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Problem Resolution
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Referrals
- Cashier Skills
- Customer Relations
- Stocking
- Friendliness
- Listening
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- English
- Sales
- Filing
- Reporting
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »