Customer Service Representative Jobs in Acton, MA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
CUSTOMER SERVICE ACCOUNT MANAGER
- Smyth Companies
- Wilmington, MA (13 miles from Acton, MA)
- 5 days ago
- Smyth Companies
- Wilmington, MA (13 miles from Acton, MA)
- 5 days ago
Smyth-Wilmington is seeking candidates who take pride in what they do, love being part of something great, enjoy learning, and creating new opportunities for our customers. From big moments to...
Bilingual Customer Service Specialist (Spanish)
- Dedham, MA (22 miles from Acton, MA)
- 11 days ago
- Dedham, MA (22 miles from Acton, MA)
- 11 days ago
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
Customer Service Representative (Hybrid) Job Boston, MA
- Boston, MA (21 miles from Acton, MA)
- 1 hour ago
- Boston, MA (21 miles from Acton, MA)
- 1 hour ago
Apply Now Why Youll Love This Job We are currently seeking a highly motivated and skilled Customer Service Representative to join our team....
Customer Service / Administrative Representative Logistics
- Woburn, MA (13 miles from Acton, MA)
- 5 hours ago
- Woburn, MA (13 miles from Acton, MA)
- 5 hours ago
All RTD Logistics Jobs Customer Service/Administrative Representative Logistics - Full Time RTD Logistics - Woburn, MA Posted on 04/14/25 (Ref: MAKhcP4SW8) Customer Service/Administrative...
- Boston, MA (21 miles from Acton, MA)
- 6 hours ago
- Boston, MA (21 miles from Acton, MA)
- 6 hours ago
Client Advocate As a Client Advocate, you will handle direct case management services to clients currently at or below 200% of the Federal Poverty Line who live in Boston, Malden, Medford, and...
BYRAM HEALTHCARE Customer Service Representative, Associate
- Framingham, MA (13 miles from Acton, MA)
- 6 hours ago
- Framingham, MA (13 miles from Acton, MA)
- 6 hours ago
center experience preferred Excellent written and verbal communication skills Proficient with MS Office and the ability to navigate multiple platforms Ability to learn our brand products and therapies...
Customer Service Representative - Remote
- Boston, MA (21 miles from Acton, MA)
- 6 hours ago
- Boston, MA (21 miles from Acton, MA)
- 6 hours ago
This position receives and responds to inbound call inquiries and communications from customers, marketing associates, and other customer service representatives....
Remote WorkCustomer Experience Coordinator (Relief) - Shrewsbury, MA
- Shrewsbury, MA (21 miles from Acton, MA)
- 10 hours ago
- Shrewsbury, MA (21 miles from Acton, MA)
- 10 hours ago
WHO WE ARE VEG is a rapidly growing emergency company with hospital locations across the United States. Our mission is helping people and their pets when they need it most. We are revolutionizing...
Grocery Team Member (Stocker, Inventory, Floor Service, Customer Service) - Part Time
- Andover, MA (16 miles from Acton, MA)
- 10 hours ago
- Andover, MA (16 miles from Acton, MA)
- 10 hours ago
Provides support as a member of the Grocery team to include receiving and preparing product, maintaining the grocery floor and displays, and selling product in support of WFM standards. Performs...
Customer Service Associate - Temporary
- Everett, MA (20 miles from Acton, MA)
- 19 hours ago
- Everett, MA (20 miles from Acton, MA)
- 19 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Amazon Locker+ Customer Service Associate
- Watertown, MA (16 miles from Acton, MA)
- 19 hours ago
- Watertown, MA (16 miles from Acton, MA)
- 19 hours ago
Amazon Locker+ Customer Returns Associate Job Overview Youre on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our...
Customer Experience Representative - Boston Logan Airport
- Boston, MA (21 miles from Acton, MA)
- 20 hours ago
- Boston, MA (21 miles from Acton, MA)
- 20 hours ago
The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers....
Chat Support Specialist/Live Chat Assistant/Customer Service Representative Remote-WFH
- Waltham, MA (12 miles from Acton, MA)
- 1 day ago
- Waltham, MA (12 miles from Acton, MA)
- 1 day ago
We are currently seeking a talented Chat Support Specialist/Live Chat Assistant/Customer Service Representative to join our team in a remote work from home intern position located in Waltham, MA....
Remote Work- Andover, MA (16 miles from Acton, MA)
- 1 day ago
- Andover, MA (16 miles from Acton, MA)
- 1 day ago
Customer Service Engineer Worldwide TechServices - 3.0 Andover, MA Job Details Full-time Estimated: $41K - $49.4K a year 22 hours ago Qualifications Mid-level Trade school Computer skills 2 years...
- Boston, MA (21 miles from Acton, MA)
- 1 day ago
- Boston, MA (21 miles from Acton, MA)
- 1 day ago
Customer Service Assistant Boston, Massachusetts | Full Time Temp to Hire | $ 23 - $ 23 per hour April 17, 2025 | Job ID: A1414936EM_... Job Summary Our client, a well-established tech company in...
Demographic Data for Acton, MA
Moving to Acton, MA? Find some basic demographic data about Acton, MA below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Acton, MA
Highest Education Level
Customer Service Representatives in Acton, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Order Processing
- Customer Support
- Baking
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Scanning
- Referrals
- Customer Relations
- Stocking
- Listening
- Telephone Skills
- Retail
- Friendliness
- High School Diploma
- Military Background
- Driving
- Spanish
- Reporting
- Multitasking
- Filing
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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