Customer Service Representative Jobs in Springfield, IL
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative I Springfield, IL, USA Req #486 Thursday, March 13, 2025 Electrical Supply Counter Sales Representative - Decatur, IL At Kirby Risk, a Counter Sales Representative is...
Customer Service Support | Primient About Primient Primient is a century old company with an entrepreneurial spirit. We are a leading producer of food and industrial ingredients made from...
Wilson Language Training Customer Success Specialist in Springfield , Illinois Customer Success Specialist Department: Customer Experience Location: Here at Wilson Language Training, we are...
at Lincare, Inc in Springfield, Illinois, United States Job Description Offering $15.00 - $20.00 per hour * work directly with medical professionals and physicians to facilitate patient care *...
WindStream Communications Analyst II-Customer Service in Springfield , Illinois Kinetic is a premier internet solutions provider on a mission to deliver ultra-fast, reliable internet to consumers...
Team Lead, Customer Service (Must Have Prior Pharmacy & Medical Benefits Knowledge)
- Springfield, IL
- 4 days ago
- Springfield, IL
- 4 days ago
Collaboration Opportunities: Team Leads work directly with our Supervisors and Customer Service Representatives (CSR's) to assist with providing support to health plan members, providers and/or their...
Sign-On Bonus Opportunity of up to $1,000* Our Perks: Unlimited/Uncapped commission Lucrative incentive sales plans, bonuses and sales contests No Cold Calling- We have a high volume of inbound...
Call center experience strongly preferred. Bilingual (fluent Spanish) preferred. The expected salary range for this position is $35,348.54 - $44,185.67....
- Chatham, IL (10 miles from Springfield, IL)
- 7 days ago
- Chatham, IL (10 miles from Springfield, IL)
- 7 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
CAI Customer Service Representative in Springfield , Illinois Job ID Number R4376 Employment Type Full time Worksite Flexibility Remote Job Summary We are looking for a motivated Customer Service Representative...
Customer Service Representative, Open Availability
- Chatham, IL (10 miles from Springfield, IL)
- 9 days ago
- Chatham, IL (10 miles from Springfield, IL)
- 9 days ago
Store 4701428: 11 Plummer Blvd, Chatham, Illinois 62629 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
Customer Service Representative
- Divernon, IL (15 miles from Springfield, IL)
- 9 days ago
- Divernon, IL (15 miles from Springfield, IL)
- 9 days ago
Store 4701398: 329 W State Rte 104, Divernon, Illinois 62530 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
Works independently of support from a senior customer service representative, frequently utilizing the knowledge center, answering customer inquiries....
Store 4701422: 2700 Stevenson Dr, Springfield, Illinois 62703 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Demographic Data for Springfield, IL
Moving to Springfield, IL? Find some basic demographic data about Springfield, IL below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Springfield, IL
Highest Education Level
Customer Service Representatives in Springfield, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Food Service Management
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Point-of-Sale System
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Problem Resolution
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Referrals
- Cashier Skills
- Customer Relations
- Stocking
- Friendliness
- Listening
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- English
- Sales
- Filing
- Reporting
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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