Customer Service Representative Jobs in Rockford, IL
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Specialist Trainee (REVENUE TAX SPECIALIST TRAINEE) UMP
- Rockford, IL
- 2 days ago
- Rockford, IL
- 2 days ago
Job Requisition ID: 45932 Closing Date/Time: 04/28/2025; 11:59PM Agency: Department of Revenue Class Title: REVENUE TAX SPECIALIST TRAINEE - 38575 Skill Option: UMP Certificate Bilingual Option:...
Customer Service Specialist I (REVENUE TAX SPECIALIST I)
- Rockford, IL
- 2 days ago
- Rockford, IL
- 2 days ago
Agency: Department of Revenue Class Title: REVENUE TAX SPECIALIST I - 38571 Skill Option: None Bilingual Option: None Closing Date/Time: 04/28/2025; 11:59PM Salary: $4,412-$5,991/monthly Job Type:...
Store 4701437: 2225 W Riverside Blvd, Rockford, Illinois 61103 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
at Ollie's Bargain Outlet, Inc. in Rockford, Illinois, United States Job Description Join our team and live the Ollie-tude! : ( Ollie's Core Values) BE A TEAM PLAYER - Associates are expected to...
Customer Support Representative
- Beloit, WI (16 miles from Rockford, IL)
- 4 days ago
- Beloit, WI (16 miles from Rockford, IL)
- 4 days ago
Working for AccuLynx: AccuLynx is a fast-growing SaaS provider of CRM/project management software for roofing contractors. With more than 10 years in the business and impressive year-over-year...
Retail Customer Service Associate
- Machesney Park, IL (6 miles from Rockford, IL)
- 4 days ago
- Machesney Park, IL (6 miles from Rockford, IL)
- 4 days ago
POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and...
Service Center Rockford JOB SUMMARY Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting...
- Loves Park, IL (7 miles from Rockford, IL)
- 9 days ago
- Loves Park, IL (7 miles from Rockford, IL)
- 9 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Overview SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So theres no fumbling with...
- Beloit, WI (16 miles from Rockford, IL)
- 11 days ago
- Beloit, WI (16 miles from Rockford, IL)
- 11 days ago
Customer Service Beloit, WI 53511 Posted: 04/06/2025 Job Number: 758098 Pay Rate: 16.00 Industry: Food / Beverage JOB DESCRIPTION Position Title: Customer Service Wage: $16.00 - $18.00/hour Shift:...
Join our team and live the Ollie-tude! : ( Ollie’s Core Values) BE A TEAM PLAYER - Associates are expected to be supportive and work together. BE CARING - How do I treat others with courtesy,...
Automotive Services Claims Underwriting and more A DAY IN THE LIFE of a Branch Customer Service Representative The Auto Club Group is seeking prospective Member Representative Is or Branch Customer...
POSITION SUMMARY: The primary duties/responsibilities of the Member Service Representative (MSR) include quality, responsive, and professional member service to all members and staff of GreenState...
Starting hiring pay at: $15 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great...
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Demographic Data for Rockford, IL
Moving to Rockford, IL? Find some basic demographic data about Rockford, IL below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Rockford, IL
Highest Education Level
Customer Service Representatives in Rockford, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Order Processing
- Customer Support
- Baking
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Scanning
- Referrals
- Customer Relations
- Stocking
- Listening
- Telephone Skills
- Retail
- Friendliness
- High School Diploma
- Military Background
- Driving
- Spanish
- Reporting
- Multitasking
- Filing
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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