Customer Service Representative Jobs in Rockford, IL
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Parts Customer Service Assistant
- Brodhead, WI (21 miles from Rockford, IL)
- 11 hours ago
- Brodhead, WI (21 miles from Rockford, IL)
- 11 hours ago
Job Details Job Title: Parts Customer Service Assistant Location: Brodhead, WI, Midwest United States, USA Company: Kuhn North America, Inc. Industry Sector: Agribusiness Industry Type: Equipment,...
Customer Service Associate - Temporary
- Roscoe, IL (10 miles from Rockford, IL)
- 1 day ago
- Roscoe, IL (10 miles from Rockford, IL)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Retail Customer Service Cashier
- Roscoe, IL (10 miles from Rockford, IL)
- 2 days ago
- Roscoe, IL (10 miles from Rockford, IL)
- 2 days ago
Req ID: 453028 Address: 13477 Quality Dr. Roscoe, IL, 61073 Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k) 100%...
By clicking the Apply button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with...
Service Center Rockford Job Summary Provides World Class Customer Service Experience to all Caliber Auto Care customers on the phone, in person and throughout the entire process; provide...
Working at Mister Car Wash is all about opportunity-to be part of a team, achieve your goals, and have fun in a fast-paced environment. And with new stores in development, Mister has room for...
At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding,...
Service Center Rockford Job Summary Provides World Class Customer Service Experience to all Caliber Auto Care customers on the phone, in person and throughout the entire process; provide...
Position Requirements Job Requirements: At least 3 years of customer service representative experience Previous experience within the facility maintenance or construction industries is a plus A consistent...
- Beloit, WI (16 miles from Rockford, IL)
- 7 days ago
- Beloit, WI (16 miles from Rockford, IL)
- 7 days ago
Customer Care Specialist Requisition ID: 57536 Position Type: (US)Full Time Workplace Arrangement: About Kerry Kerry is the world's leading taste and nutrition company for the food, beverage and...
Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates...
- Freeport, IL (24 miles from Rockford, IL)
- 8 days ago
- Freeport, IL (24 miles from Rockford, IL)
- 8 days ago
Customer Service Officers Job Poster : Jobs Skills:CustomerService | Location: Freeport, Illinois, United States Of America Views:0 Our client has an urgent requirement for experienced Customer...
All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the...
Customer Service Rep - Loves Park, IL
- Loves Park, IL (7 miles from Rockford, IL)
- 9 days ago
- Loves Park, IL (7 miles from Rockford, IL)
- 9 days ago
at Lincare, Inc in Loves Park, Illinois, United States Job Description Offering up to $19 per hour This employee communicates with customers for the purposes of answering questions, resolving...
What You Will Do All Lowes associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Seasonal Associate,...
Demographic Data for Rockford, IL
Moving to Rockford, IL? Find some basic demographic data about Rockford, IL below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Rockford, IL
Highest Education Level
Customer Service Representatives in Rockford, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Food Service Management
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Point-of-Sale System
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Energetic
- Referrals
- Cashier Skills
- Customer Relations
- Stocking
- Friendliness
- Listening
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- English
- Sales
- Filing
- Reporting
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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