Customer Service Representative Jobs in Rock Island, IL
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Spanish Bilingual - Work from Home Customer Service Rep in a Contractor Role - Omni
- Davenport, IA (3 miles from Rock Island, IL)
- 1 day ago
- Davenport, IA (3 miles from Rock Island, IL)
- 1 day ago
Please apply from a laptop or desktop. Three things to DECIDE if contract work is for you: Omni Platform Overview - Click to review BEFORE starting your registration to qualify! Overview Omni...
Remote WorkCustomer Experience Agent (Customer Service) - Full Time - On-Site Position in Davenport, Iowa
- Davenport, IA (3 miles from Rock Island, IL)
- 1 hour ago
- Davenport, IA (3 miles from Rock Island, IL)
- 1 hour ago
MidAmerican Energy Company, a Midwest utility, provides regulated electric and natural gas service to more than 1.6 million customers in Illinois, Iowa, Nebraska and South Dakota. The company owns...
Pharmacy Customer Service Associate
- Milan, IL (5 miles from Rock Island, IL)
- 4 days ago
- Milan, IL (5 miles from Rock Island, IL)
- 4 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
70182-LP Customer Service Associate II-427
- Davenport, IA (3 miles from Rock Island, IL)
- 6 days ago
- Davenport, IA (3 miles from Rock Island, IL)
- 6 days ago
Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to...
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- Bettendorf, IA (8 miles from Rock Island, IL)
- 9 days ago
- Bettendorf, IA (8 miles from Rock Island, IL)
- 9 days ago
Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates...
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Customer Service Representative Days and Weekend Availability
- Moline, IL (4 miles from Rock Island, IL)
- 10 days ago
- Moline, IL (4 miles from Rock Island, IL)
- 10 days ago
Customer Service Representative Reports to: Club Manager Status: Full Time/Part Time/Non-Supervisor/Non-Exempt Job Summary Responsible for new member sales and creating a positive member experience...
Bilingual Customer Service Representative
- Milan, IL (5 miles from Rock Island, IL)
- 12 days ago
- Milan, IL (5 miles from Rock Island, IL)
- 12 days ago
Bilingual Customer Service Representative Group O is seeking a Bilingual (English/Spanish) Call Center Customer Service Representative responsible for efficient and courteous responses to customer questions...
Customer Service Representative
- Milan, IL (5 miles from Rock Island, IL)
- 12 days ago
- Milan, IL (5 miles from Rock Island, IL)
- 12 days ago
Customer Service Representative Group O is seeking a Call Center Customer Service Representative responsible for efficient and courteous responses to customer questions and concerns....
Sales/Customer Service Associate
- Davenport, IA (3 miles from Rock Island, IL)
- 12 days ago
- Davenport, IA (3 miles from Rock Island, IL)
- 12 days ago
Express Employment Professionals is looking for a Sales/Customer Service Associate for a client in Bettendorf, IA Key Responsibilities for the Sales/Customer Service Associate: Engage with clients...
E-Commerce Customer Service Associate
- Davenport, IA (3 miles from Rock Island, IL)
- 12 days ago
- Davenport, IA (3 miles from Rock Island, IL)
- 12 days ago
E-COMMERCE CUSTOMER SERVICE ASSOCIATE Req #1081 Von Maur E-Commerce, Davenport, Iowa, United States of America Job Description Posted Friday, February 28, 2025 at 11:00 PM As an Ecommerce Customer...
- Bettendorf, IA (8 miles from Rock Island, IL)
- 13 days ago
- Bettendorf, IA (8 miles from Rock Island, IL)
- 13 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
- Bettendorf, IA (8 miles from Rock Island, IL)
- 15 days ago
- Bettendorf, IA (8 miles from Rock Island, IL)
- 15 days ago
POSITION SUMMARY: The primary duties/responsibilities of the Member Service Representative (MSR) include quality, responsive, and professional member service to all members and staff of GreenState...
Client Services Representative
- Bettendorf, IA (8 miles from Rock Island, IL)
- 16 days ago
- Bettendorf, IA (8 miles from Rock Island, IL)
- 16 days ago
ABOUT REPAY REPAY ("Realtime Electronic Payments" / NASDAQ TICKER: RPAY) is an established and fast-growing publicly traded financial technology and payment processing company headquartered in...
Retail Customer Service Cashier
- Davenport, IA (3 miles from Rock Island, IL)
- 19 days ago
- Davenport, IA (3 miles from Rock Island, IL)
- 19 days ago
Req ID: 453038 Address: 8255 Northwest Blvd Davenport, IA, 52806 Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k)...
Demographic Data for Rock Island, IL
Moving to Rock Island, IL? Find some basic demographic data about Rock Island, IL below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Rock Island, IL
Highest Education Level
Customer Service Representatives in Rock Island, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Food Service Management
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Point-of-Sale System
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Problem Resolution
- Reception
- Inbound/Outbound Calling
- Reimbursement
- Energetic
- Referrals
- Cashier Skills
- Customer Relations
- Stocking
- Friendliness
- Listening
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- English
- Sales
- Filing
- Reporting
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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