Customer Service Representative Jobs in Peoria, IL
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Associate - Temporary
- East Peoria, IL (3 miles from Peoria, IL)
- 3 hours ago
- East Peoria, IL (3 miles from Peoria, IL)
- 3 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Description: Obtain and examine all relevant information to assess validity of complaints and to determine possible causes. Solicit sale of new or additional services or products. Skills: Verbal...
Customer Service Representative, PT 2nd Shift
- Pekin, IL (10 miles from Peoria, IL)
- 14 hours ago
- Pekin, IL (10 miles from Peoria, IL)
- 14 hours ago
Store 4701202: 111 N Capitol St, Pekin, Illinois 61554 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
TWO MEN AND A TRUCK is NOW HIRING enthusiastic, customer focused individuals! In this role, you will use your strategic selling skills and in-depth knowledge of company services to build...
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human...
Overview The Customer Service Liaison (CSL) is a non-clinical member of the healthcare team who is responsible for performing a variety of integral activities and assisting the unit nursing...
Are you looking for an office clerk position in the Peoria area? Spherion has partnered with a large company to add several members to their growing team, and this may be the job for you!...
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service - Donor Support Technician page is loaded Customer Service - Donor Support Technician locations Americas, US-IL, Peoria289, CSL Plasma time type Full time posted on Posted Today...
Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates...
Customer Experience Representative- Peoria International Airport - FULL TIME
- Peoria, IL
- 7 days ago
- Peoria, IL
- 7 days ago
Overview Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee...
Overview Where Better Careers Begin! Massage Envy Peoria 7424 N Orange Prairie Road, Peoria, IL 61615 Do you have a passion for helping others? At the Massage Envy Peoria franchise, we support and...
Customer Service Representative
- Pekin, IL (10 miles from Peoria, IL)
- 10 days ago
- Pekin, IL (10 miles from Peoria, IL)
- 10 days ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
General Summary As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
At Bump Boxes, we are passionate about our mission: making Mom's life easier. We work hard to offer unparalleled customer service and amazing products for pregnancy and beyond. We take care of...
Demographic Data for Peoria, IL
Moving to Peoria, IL? Find some basic demographic data about Peoria, IL below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Peoria, IL
Highest Education Level
Customer Service Representatives in Peoria, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Food Service Management
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Point-of-Sale System
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Energetic
- Referrals
- Cashier Skills
- Customer Relations
- Stocking
- Friendliness
- Listening
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- English
- Sales
- Filing
- Reporting
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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